I have had real player for years and recently it keeps telling me i cannot play my music until i upgrade. i have upgraded numerous times and this should not be done so often. After i upgrade it, again, it deletes all of my music that i have saved on there. This should also not happen. Another thing is when i upgrade it gives the option to install Norton security, which i deny as i do not need this, yet it installs in on my laptop anyway, even though i have denied it. As it started the upgrading process i wished to cancel the loading page. yet the top corner 'x' and the 'cancel' button were in pale grey and it would not allow me to cancel it. This means i had no option but sit and wait for it to upgrade, (which it didn't need) and then after i had to try and delete the Norton security that it falsely downloaded onto my computer. If i have denied real player access to download norton then it should NOT download anyway as it is against what i have selected and the company should not be forcing this upon people. The cancel button should also be available as this means you have no 'opt out' from the upgrade which your company/product SHOULD have. My music should also not be deleted every time i upgrade. It is fair to say i wont be using real player anymore as this is terrible service and very false.
I was unknowingly billed for a product I was unaware I was being charged for. This recurring charge happened over several months
It is made so confusing (purposely in my opinion) that a buyer is unsure of what you are buying. I bought a trial to 'unlimited movies' and when I went to cancel, I found I was also being billed (recurring also) for 'super pass'.
These people are making a fortune out of swindling people $10 here, $50 there.
It would be easy to spell this out clearly but this is the most confusing company/sales process I have ever come across.
I will NEVER buy another product from them again.
(my proof is on my Real Player account and my CC statements)
I have the FREE Version of Real Player. They now have a copy of ALL of my music! I can not export any of it, in any way! I can not contact them, because I never paid them $$$ ...no one has spoke of the FREE version until now... They are Evil Money Hungry *%#@!
How can they get away with this?
If I delete them, will I lose everything? No one on this Planet knows this answer!!! Lost for words... Rad
My complaint is with real player. I took a 7day free trial and at end can subscribe if I like it. I had Real...
This company took my credit card information when I downloaded real time player. They told me that if I had read the small print in the agreement for the software download that I would have seen that I was going to be charged on a monthly basis to use their "superpass". Since this was on my business card, my accountant presumed it was part of our website marketing fees. Thus we've been charged $12.99/month for a service we've never used or requested. When we called to cancel this service, they asked me "Didn't you read the small print when you signed up for the software download?" Very poor business practice to sucker people into paying a monthly fee for a service they don't need or want by offering them a supposedly free software! This company should be reported to the Better Business Bureau for perpetrating a scam on the public. There are many complaints about this on the web!
Try this for all your Real Player woes:
Robert R. Kimball
Vice President, General Counsel and Corporate Secretary
2601 Elliott Avenue, Suite 1000
Seattle, WA 98121
I know...I'm great, the King, the smartest.
Had second thoughts after I had signed up for Real Player add ons did not realise it was going to be a monthly subscription, so I tried to cancel nothingon line or is it me.
I received my bank statement yesterday wondered what this RN TONEPASS was used Google to search and wow I didnot realise there were others like me
On Monday I am contacting my bank to cancel the monthly payment
Chargers of 14.99 began showing up on my charge card from RN SUPERPASS FROM REA. I was unaware that I had given or signed up for this service. I can only figure that it was some sort of miss leading way in which I would have given this information. However, I was able to get an agreement to get a full refund within 7 to 10 days. This is some how tided to Real Player. So I would caution anyone about Real Player.
i don't have realplayer in my computer and i'm not download anything but they are charging me money from my credit card so i want to stop charging . i want to cancel all service and contracts so please help me and stop charging me money i'm not affordable person. thank you
I got charged 14.99 for RN Superpass. I tried to install the Superpass but it didn't work. Not at all!!! Now I got charged for a program that I could not even install. Real Player has a terrible service.
I noticed that RN*RN TONEPASS MAY 866-420* HAS DEDUCTED US DOLLAR 4.98 FROM MY CREDIT CARD ON 8TH MAY 2008 UNDER TRANSACTION REFERENCE NUMBER [protected] 361. THIS IS ILLEGAL. IF THERE IS SOME SORT OF REGISTRATION DUE TO WHICH YOU ARE DEDUCTING PLEASE CANCEL THAT REGISTRATION AND DO NOT CHARGE MY CARD AGAIN. IF YOU NEED ANY CONFIRMATION, PLEASE WRITE AT MY EMAIL ADDRESS PROVIDED ABOVE. THANKS.
My biggest complaint with realplayer is that I can't play purchased music. Most of the time I have used 'free credit' because I have Superpass. When I try to play any of my purchased music I get one of three messages: "We can't find the music", "This is a Rhapsody download and you can only play it after you log into your Rhapsody account" They don't tell me I bought it there, just that I downloaded it from there. This is interesting because I don't even have Rhapsody. I couldn't have downloaded it from Rhapsody. They have told me that I have downloaded it from RealPlayer. I didn't know you could even download music from RealPlayer without buying it!. And through out all of this they keep telling me that I have "insufficient rights" because I haven't paid for this music.
We have been going rounds for 8 months. They keep telling me I have to prove this. I have sent them copies of what is on "My Account" on Realplayer, that shows what I have bought when, and for how much. I have also sent copies of the messages I get when I try to play the music.
They have told me I need me I need to uninstall the program and install it. I have done this at least 12 times. And I have even more problems now. Especially with the new edition. Every time I open this It tells me I have to uninstall Realplayer and install the new edition again. I have also been told me that since I have the free edition I can't play my music on it.