Q Link Wireless reviews and complaints

signed up for Q link a few weeks ago, after resolving an issue with my service address I was Assured that I would receive a new Sim card with the area code I live in (their site and advertisements in my area state they have numbers avail in the 530 area code) When I received the New card it was the SAME number and area code as the first (619 area code almost 500 Mi from my service address) - I was told after I activated the new sim card that they could change the incorrect 619 area code to my area. After I followed their instructions I called and was told that the numbers are assigned randomly and that the 619 Area is the ONLY area code they offer... So am I to believe that EVERY customer of Q link is the already severely congested 619 area code?

If this is the case they WHY was I told by 2 different people (as well as their advertisements and website) that 530 is available?

I cancelled and requested they release my name from their system as I would go somewhere else and that I would be filing a formal complaint with the FCC and consumer protection as well as Lifeline. They are pathetic and appear to Lie just to increase their bottom line. Please look into this.. Thanks

I signed up for q link wireless service and they claim I cancelled my previous account and switched to another provider which I did not do. They cancelled cell phone number without my knowledge and gave me a different number. None of my contacts can reach me now. In fact I did not even know my phone number was changed. This happened december 15 2022. These are the facts. I activated my service with the sim card insertion. I was not aware my phone number was changed until my grandson informed me by text. Q linkninsists I switched to safelink but I did not. I checked with safelinkbandcthey confirmed I had not