If you are interested in this item, I suggest you order from Ebay, Amazon, or some other company besides the informercial's website. The company website necklinetrimmer.com tag on additional charges that you won't be aware of until the order is complete!!! I thought I was only purchasing the neckline slimmer 19.95 + 7.95 shipping, whereas at the end of my order the total price was close to $72.00 (ridiculous) They added the cream which was an extra $7.95 shipping, a foolish carrying bag for $19.99 and a extra $7.95 shipping for that. Not to mention I tried calling their [protected] customer service number to have the additional items removed and it sent me in circles. No one ever picked up only an answering machine that gave me the same message no matter which option I ch0se. This company and service seems suspect and fradulent!! They clearly RIPPED ME OFF
I purchased a neckline slimmer product at Bed Bath and Beyond and the product must have strained the muscles in my neck, as I developed horrible neck stiffness and pain, with awful headaches daily from the neck pain. I was unable to sleep because of the severe neck pain and headaches. The company was rude and rufused to do anything but tell me that no one has ever complained except me. I doubt that that is true, but it does matter as I have been in pain for over a month. They refused to give me permission to seek medical advice, and finally sent me a certified letter which cost them over $5.00 informing me that they are not liable and they have done their research on my complaint and in other words, they think they are off the hook When I fist called them, they said they have no liability that Bed bath and Beyond is liable and that is the way their contract with them reads. Bed Bath and Beyond, told me just the opposite. I have been bounced around for over a month and each one is putting the blame on the other, so here I am with a sore neck and no one has done a thing.
BEWARE ordering online. This company is perpetrating a fraud along the lines of Enzyte seller Steve Warshak and Berkely Premium Nutraceuticals. Warshak got 25 years in the federal pen, and many of his employees were also put away for multiple years.
The Neckline folks are billing online customers -- and perhaps phone-paying customers, too -- an extra $8 for fake neck cream. By the time customers realize they are facing the extra charge, it's too late. Repeated calls to customer service, even a day after the initial transaction, are met with an agent who claims to be unable to access to the order despite confirmation and "order complete" receipts with an order number. They blame it on a badly engineered computer system that only allows them access to the order after "48 to 72 hours, " when, of course, the customer has moved on and written off the $8 as not worthy of the hassle.
So, like Berkely wasn't, Neckline isn't committing grand larceny. But petty theft on a mass scale is a serious crime, and if prosecuted judiciously will very likely net folks some serious jail time.
I went online to order a Neckline Simmer after I tried it at a friend's house. I hated the whole ordering process. It kept asking to order more products and I kept declining, I was going to cancel the whole thing but did not have a choice. It never asked me to confirm the order before the deal was closed. It gave me a total of 15.90 for shipping because they charge $7.95 extra for shipping the "free" cream which you cannot decline. SCAM!!! I was so angry, I called the customer service and she said that it was explained on the home page - never saw that.. and when I asked how long does it take to get the product, she answered 2 to 4 weeks. I was OUTRAGED!!! I felt totally at their mercy.
Web site where you place your order is deceitful. It asks you if you want additional items and even if you say no, when you check out those additional items are automatically there. You have no option to make changes to items in your cart because there is no cart. They get your credit card info up front so you are already going to pay more than you thought you would. Then when you call, you are told that it can take 24 hours or more for your order to show up so they cannot assist you. When your order finally shows up in their system, no changes can be made because it is already in the warehouse ready to be shipped. I was charged $7.95 for bonus cream that I did not want (no choice in the matter) and $24.89 for an additional neckline slimmer with more cream that I said "no" to while placing my order. When I called to inquire about returning the items, I was told that I would only be credited for $4.00 out of $9.90 for the shipping and handling of the additional neckline slimmer and cream. I decided to return everything and when all is said and done my out of pocket cost is $33.50. Their employees are also trained to be very stubborn and not very friendly either.
This was an automated phone system. I gave my order for the Neckline Slimmer @$19.99 plus $7.95 S&H. I was then asked for my credit card info. and thought that I was through. Instead of a confirmation or an opportunity to cancel, I was forced to stay on the phone through a list of products, fearing that if I hung up they would send everything. When I did end the call, I called back to try to cancel the order, because I was angry. I was told that my order was not in the system yet. I tried the following morning, and was told the same thing. I then called every 1 1/2 hours, and on the last call was told that I was too late, the order had been processed. When I received the order, it included other products and shipping charges. The products they sent totaled $44.97 and the shipping charges were $27.79. The $7.95 charge that I had been quoted had been increased to $15.90. This is nothing short of criminal activity.
I ordered the Neck Slimmer from the Internet because I had seen it advertised on TV. I believed the charges would be less than twenty dollars, yet they charged me $60.00. I ONLY ordered the Neck Slimmer... not all of the other garbage they were promoting. When I complained to them they refused to refund my money and gave my credit card number to other companies on the Internet and I started seeing charges from those companies on my bank account. I have contacted the Better Business Bureau, the Police in the state that I ordered from and I recently received a letter from the Attorney General of New York saying that they were following up on the Neck Slimmer ID theft. Be careful if you order from these crooks! Buy the Neck Slimmer in a store directly.
I went online this morning and ordered one neckline slimmer and said no to ALL other offers. I clicked on all the 'No's" for other products. Imagine my surprise when my order indicated I had ordered TWO neckline slimmers. I checked the address and it was totally different from what I had typed. I immediately called the customer service number and the voice said they didn't recognize my phone number...duh, I ordered online.
I called my credit card company and was told the charge had not surfaced yet and to call again later this afternoon. I called the customer service number again and finally talked to Vicky who told me the order had not come in yet, but it would ship VERY QUICKLY, so I needed to call back later today. I got the feeling that this is a done deal and I will be paying $66.78 for two neckline slimmers and who knows what else.
WARNING!!! DON"T ORDER THIS PRODUCT!
OK, you have read all of the other complaints about the Neckline Slimmer. I would say the same, but I was not content to just ### about it. I went to the Wisconsin Department of Justice and filed a consumer complaint with the Wisconsin Department of Agriculture, Trade & Consumer Protection (DATCP).
SAS Group is a distribution company for a host of products, including the infamous Awesome Auger- check out the list at the Wisconsin Better Business Bureau. The BBB is a wet noodle when it comes to enforcement of anything, so don't waste time filing a complaint with them (even though plenty of people already have).
For what it is worth, here is the physical address of the distribution company.
355 Byrd Ave
Neenah, WI 54956
It seems they are only interested in getting your money, selling you things you did not want and did not approve and then making it impossible to get your money back without going through and extended process. This is the WORST online buying experience I have ever had.
my question is why spend all that money for something you can do yourself using dynamic resistance that you already have your own hand?
you can place you hand or fist under your chin and move you neck downward and get the same results! and adjust the amount yourself just do sets of 10 or 20 with reps of 3 each day.
I went to order the Neckline Slimmer online. The order process was confusing. After entering my personal information, I got a screen that talked about getting additional sets for $14.95. At the bottom, it asked me how many sets I wanted, not how many additional sets I wanted. So, I entered 1. Then, it kept offering me other items which I didn't want. Then, after all of the questions, my order was processed and was given an order number. The problem was, I never got a review page to make sure my order was placed correctly. My order wasn't correct. It showed I ordered 1 unit at $19.95 and 1 unit at $14.95. After S&H, it was $60 and some change. This is where it gets worst. I tried to see how I could modify my order before it shipped. There's no option on the website to do that. So, I called the 800 number. I was told I had to wait 24 hours before I could cancel my order. The CSR said it was because their system is not connected to the system which I placed my order. So, I called 24 hours later. Still my order did not appear. I expressed to both CSR's how I was concerned that the order would ship before I had a chance to cancel the order. Both CSR's said that I had plenty of time because they were backlogged by 6-8 weeks. I didn't get a chance to call the following day, Saturday, because I was busy. I called again Monday and was on hold for over 10 minutes. This time, the CSR told me the order already shipped. Let's just say, this CSR got an earful before he hung up on me. I checked my credit card and saw they didn't charge my account yet. So, I hurried and called my bank to put a freeze on my account. So, the joke is on them this time. The bottom line is these people are a bunch of liars!! They trick you into buying stuff you don't want and put their employees up to lying in order to make sure that you are stuck. Their product must be junk if they have to resort to such tactics. DO NOT BUY FROM THIS COMPANY!!
Neckline Slimmer advertises $7.95 shipping and handling and then charges $15.00. On top of that, they include an extra Neckline Slimmer and up the shipping to $26. So, something that you think is going to cost $26.00 ends up being $68. Their is no order review before they process the order and they don't disclose this up front. Then you can't get anyone on the phone in their customer service to cancel the order. Bottom line, they are scam artists. Do not order from them, whatever you do. If you made the mistake of ordering online, contact your credit card company and refuse to pay.
Warning! You WILL be charged $15.90 instead of the advertised $7.95 s/h fee automatically as the "bonus"...
The website indicated that shipping and handling would be $7.95 - it asked for name, address, and credit card...