MyBigCommerce.com review: Dog beds not received

I ordered two extra large dog beds from "so-called company" on 2/17/20 in the amount of $17.99 and, to date, have not yet received them. I believe I, along with thousands of other people from what I have read, have been scammed by this company. I would appreciate having this looked into, at a minimum, or would like to receive a full refund on this order. Any assistance in this matter you could give me would be greatly appreciated! They say their website is "currently unavailable due to maintenance and will be available shortly." Lol!