Manulife Financial Complaints & Reviews

Manulife FinancialHorrific experience/unresponsive client service

Manulife is the worst company I have ever deal with. Manulife needs to be more transparent with its life insurance policyholders.

Manulife has increased my annual premium from $488.95 to $1, 104.64, a 123 percent increase. When Manulife tried to increase my annual premium from $1, 104.64 to $2, 023, i refused to accept the insurer's second increase. After I rejected Manulife's second increase, the company has reduced my death benefit by $34, 964. So even though I am paying 123% more to Manulife, I am getting less benefit.

Most importantly, Manulife has violated the terms of the contract by sharply increasing my premiums. The amount of increase is not allowed to be greater than $488.95/month under my policy.

I have complained to Manulife regarding their breach of contract several times for more than one year. However, Manulife has refused to acknowledge and correct their mistakes. Manulife has continued to overcharge me every month without correcting their errors.

After I received no help from Manulife, my wife and I closed our Manulife RRSP accounts and transferred everything to our Royal Bank of Canada RRSP accounts one year ago.

I have been paying for this life insurance for 32 years. This is how Manulife treated one of its best customers. Manulife has to take responsibility and look into this matter. A lot of customers are angry and frustrated (I know I am not the only one). Lots of policyholders are extremely angry with their insurers' massive premium increases.

I would appreciate anyone reading this post recommend a life insurance lawyer if you happen to know a good one. My email address is [protected]@gmail.com. I am exploring legal action since Manulife has refused to correct the mistakes. Please also email me if you are experiencing similar problem. Manulife needs to be held accountable. Shame on you Manulife (John Hancock Life Insurance is a subsidiary of Manulife).

  • Updated by Andrew A. · Feb 02, 2017

    I personally know Manulife does not treat its policyholders fairly. Manulife also only offers very poor customer service; Manulife's management has always ignored its customers' valid complaints. You have to be courage and persistent if you want Manulife to address your concerns. Keep on fighting for financial consumers' rights.

Manulife FinancialHarassment from an employee

It's been a while already after I submitted my claims for orthotics/shoes/stockings (Dec.2010) and never receive any claims back from them. They have sent somebody to our house without any appointments and harassed my husband by forcing himself in and threatening that if he don't let him in they will not pay me and I will lose my job. I am a Medical Technologist by profession and my job requires long standing and walking therefore I have seen a Chiropodist, prescribed to get the products to help me ease my leg pains and it was signed by a doctor at the same time. We paid them in full and we received and presently using all the products from the clinic and yet they are telling us that my claims were under review. They are not telling us what they were investigating about. They were taking so long to pay us back. We have learned that there were even more stories of harassment from Manulife. I am very disappointed to this insurance company.Instead of feeling secured by being insured, they were stressing me out.

Manulife Financialsick benefits

manulife denied my claim without investigation, soley on the word of my employer, that im off because im disgruntled, that im not attending physio, which i am, that i walked off the job, when i had a doctors note, and not on any medical evidence at all, took about a month to straighten this out, also my case worker told me at 3 different times, when i told her i was the customer, that it was my employer that pays them not me. when they finally did except my claim they said they were going to cut me off july 1 because my physio filled out a limitaions form that said i could lift 10 lbs, when i ve never lifted 1 lb during any physio appointment, so they were going to accept a physio note over my doctors, for which i had to consult a lawyer. so now they have cut me off as of sept because they said they sent me a form and they didnt, with no warning and no letter to follow up to inform me of this. now they faxed something to my doctor which he filled out and faxed back to them, but they want in letter form, so they have the info they need to reinstate my claim but wont till the doctor sends them a letter the way they wanted it.

Manulife FinancialPrivate share swap with RRSP

In summary, I opened up accounts at Manulife Financial at the 1075 West Georgia location in Vancouver back in 2006. At the time, I had purchased some private shares for a BC VCC called MVP on the direction of one of the financial advisors of Manulife. The strategy proposed to me was that after waiting 2 yrs to become capital gain exempt and the shares had a lift in price, I could swap out shares for RRSP tax free.
The main point is that my primary RRSP accounts have traditionally been with RBC. However, RBC only allows for up to 25% of one's RRSP portfolio to hold the private shares, whereas Manulife Vancouver allowed for 100% to be swapped out.

After waiting my full 2 years, plus an extra year to build back up my RRSP account after the economic crisis, I was in a position to swap out my RRSPs for the shares through Manulife. In order to do this, I started selling off my RRSPs between August 2009 and October 2009. I transferred over the RRSPs from RBC to Manulife. I was told that the swap would take approximately 10 business days.

However, after Manulife received approximately 75, 000 of my RRSP, the swap has been on hold since late October 2009 still to this day. I was told about a month after the transaction was started, that Manulife compliance department in Toronto was holding up my transaction as well as others because they no longer were allowing 100% and had "arbitrarily" changed the amount to 25%.

As a result, Manulife has frozen my transaction for 5-6 months and left me hanging.

After reading about IIROC and Manulife, I recognize 2 points:

a. Manulife is required to give a 45 day written notice of any change in policy or procedures to their clients. I received no such notification either verbally or written. My financial advisor was aware since July 2009 that I was going to be following through with transacting my RRSP portfolio from RBC to Manulife in order to do 100% of the swap. I would not have transferred my RRSP from RBC to Manulife had I been aware that Manulife was only allowing 25% of the portfolio.

b. Secondly, Manulife refers to "best practices" for their clients. I've been left hanging for several months with no resolution other than a call today with the suggestion that I consider transferring my RRSP portfolio to Research Capital where I can swap 75% of my RRSP for the private shares.

I feel that my transaction should be completed 100% by Manulife and that Manulife should consider compensating me for holding up my RRSP portfolio for 5-6 months. I paid penalty fees to sell the funds so that I could transfer them and I have also missed out on market growth.

Please advise me on whether I have reached the correct departments and if anything can be done to hold this institution accountable and/ or have them complete my transaction as suggested by the financial adviser I was working with.

Thank you for taking the time to review my situation.

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem