MacPalace reviews and complaints
deceptive behaviour
These guys are total crooks, liars and thieves.
I ordered a Logic Board from this company. I paid for a high spec board but they sent me a low spec board.
I purchased a Logic Board for an iMac 27 inch3.4GHz on January 5 2018 as below.
820-3299 MD095LL MD096LL A1419 Manufacturer Part Number: 661-7160
Cost US$406
Shipping: USPS US$109.07
The web page stated there was a 60 day warranty included.
The shipping was stated as 6-10 days.
I received an email to the effect that the part had been shipped on January 24, 2018, 19 days later.
I finally received the part on February 1, 2018.
After installing the board I discovered that they had in fact shipped me a cheaper board.
The board I received was for a model which had only 512MB VRAM instead of the 2048MB VRAM the specified board should have had. They had sent me part number 661-7156.
I complained about this by email. They, at first, claimed that they had never specified the video card. I pointed out that it was tantamount to false advertising to supply a different part to that advertised. They claim to have supplied a "compatible part".
Finally, after I explained this was deceptive behaviour, they said they would give a refund if I sent the part back (being unable to supply the correct part I suspect!).
I duly mailed the part back (at my expense!) from Australia.
My postal service informed me the board was delivered back to them on February 12, 2018.
I have sent many email reminders to them requesting my refund, but have had no response.
So they have my original US$515 AND the part I shipped back which is probably the one on their website currently.
What a bunch of thieves!
I have reported them to BBB of Los Angeles to no effect whatsoever.
Country of complaint: United States
Address: Glendale, California
ZIP: 91205
Website: MacPalace.com
Impossible to reach the seller
The worst services ever. I tried to reach these jerks in different ways. I called them and left messages. As well as I sent messages through Facebook and Skype, but they didn’t reply. I simply wasted my money and time. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.
Company Business Name: MacPalace
Country of complaint: United States
Address: Glendale CA 91205, 1255 S Glendale Ave.
Yes! They have eaten my money too. How can we get our money back?!
Bait and Switch
I ordered a part from them on 11/4/14. I received an email saying that the price had increased by $30. Since we needed the part, I went ahead and paid the difference. On 11/25/14, we ordered another part for $189. I received an email from them that the price had gone up to $250 (nice round number this time). When I callled to question the second price increase, I was told that they had no way of keeping the prices up to date on their website. My answer? Shut down the website until you find a way to keep it updated. After reading many reviews online, I found that I am not the only person with this issue with them. I will not be ordering from them again.
Didn't get paid
MacPalace purchased 17” iMac from me and I sent them this order using DHL. A week after I despatched it I received a confirmation from DHL saying that order has reached its destination. Despite that successful delivery they haven’t paid me anything even though it was promised that payments are made on the day of receival. I don’t recommend this company to anyone.
Company Business Name: MacPalace
Country of complaint: United States
Address: 2521 Canada Blvd, Glendale, CA 91208
Phone: +1 818-241-4200