eHeat reviews and complaints
Did not work, only partial refund
I ordered the eHeat Envi heater HW1012T and paid an electrician to install it. I was aware of the fallacy of heat savings from a "portable" heater so I realized "the wall-mounted envi heater can deliver up to 50% savings on your heating bills" was at best a fantasy, at worst a lie. Still after installation in a well-insulated small room of 153 sq. ft., on a 50-degree day, it could not increase the room temperature by 2 degrees after 2 days of constant use. It was totally worthless. I contacted the company which did not offer a replacement in case it was defective - something I regarded as revealing. They reluctantly agreed to accept return fir a 25% restocking fee. WOW! A 25% margin for nothing - they have found the secret to wealth! When I say my credit card statement, the fee was 37.5% as my credit was only $88.96. This does not include the almost $20 it cost to send it UPS. The website guarantees 100% satisfaction but apparently that is more marketing only. I highly recommend choosing another heater!
Company Business Name: eHeat Inc
Country of complaint: United States
Address: 22955 Tomball Pkwy - Suite 17, Tomball, Texas
Website: eheat.com
Made me pay for their faulty timer replacement
I am very distressed by the customer service of eHeat. I bought one of their wall heaters for $139.95 and a Programmable Digital Wall Switch Timer (PLS730B1003) for $29.95. I had two persons, an electrician and my dad, check out the wall switch after seeing that it wasn't working after installing it. We found that it was a defective device and I called to...
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I purchased a couple of Envi heaters and they worked okay for a period of time before dying. The one I have in my kitchen emited a smoky electrical smell and then just stopped working. I called the company and was told that it was no longer under warranty and to return it for repair for a $60-$70 repair fee which I did. The next time I needed it in the winter, it worked for a day and that was it.
These heaters are a rip-off.