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The good, the bad, and the ugly - discover what customers are saying about Home security

Welcome to our customer reviews and complaints page for Home security. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Home security.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Home security's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Home security, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Home security. Your feedback is an important part of our community and will help others make informed decisions.

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10:23 am EDT
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Home security Repeated Telemarketing Calls

I have received multiple calls from a company claiming to be Home Security. A minimum of one a day. First it is an automated answer and then you can opt out or speak with a representative. I have tried several times to opt out but still receiving these calls. I have also spoken to a rep that claimed that he was his own supervisor and would not give me any answers. I just re-registered all our numbers on a no-call list. Unfortunetely they use different numbers to call every time therefore it is hard to block them. I know many other have received these phone calls as well. This is disturbing in that it almost seems they are trying to find out who has a system and who doesn't.

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12:52 am EDT
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Home security Contract!

I started out with "Brinks" on August 30, 2006 my initial term and renewal terms was set for three years through August 30, 2009 at a monthly rate of $33.99 and after tax $36.37. The name was changed to Broadview Security on or around June 27, 2009 with an effective date as of November 07, 2009 and was set at a reduced rate of $29.95 including tax as of September 22, 2009 through September 29, 2012.
However, on or around June 14, 2010 it was my understanding that ADT Security Services either bought out Broadway Security or join forces with them, never the less, I became very concern about all these changes going on in rapid succession, so I called ADT for service on March 15, 2011 and was given the assurance that all is well with my system. Since then, on more than three occasions my home-alarm system was inadvertently activated and to my surprise no one from ADT contacted me to find out if all is well in my home, mind you, both Brinks and Broadview Security never fail to respond to any alarm coming out of my home.
On or around June 13, 2011 I called ADT and requested service, it was quite a surprise to learn from the person I spoke with that ADT was not receiving any signal from my system indicating something is wrong. I was shocked to hear this considering all along I was paying for a false sense of security; thank God I was fortunate nothing seriously went wrong in my home. According to the person at ADT he will have a technician at my home on June 17, 2011. This was a disaster, unfortunately, I didn't get his name because I was so confused the way he was carrying on, he demanded to look in my bedroom where I have my computer and when I question as to why he need to do that he became very angry and said I need to look at other service providers I'm currently using, but when I objected and told him it's not right for him to titivate with other utility company equipment, but this made him more angry and he told me that he's got other customers waiting on him for service. At this point I became scared and ask him to leave my home.
I immediately called ADT and spoke with someone proclaiming to be a supervisor, I figure he would listen to my ordeal, but he told me its common practice for their technicians' to behave in that manner. I immediately requested to have my services disconnected, but the supervisor told me I need to call back during regular business hours. On June 25, 2011 at 3:28 PM I spoke to Tanya on [protected] who reminded me to call between Mondays - Friday between 8:00 AM - 6:30 PM to cancel my contract. On June 27, 2011 I spoke to Lynda at 8:32 AM who gave me a new number to call [protected], Tara answer the phone and then switch me over to Laveda at around 9:50 AM who said she's a supervisor.
According to Laveda, I'm in a contract with ADT which runs through September 29, 2012. I told her that this is totally unfair especially all that I went through with this unreliable service and I want a company that I can trust and rely on, so I'm leaving ADT without any regrets. I was told by Laveda that I will have to pay the remaining balance of $29.95 per month through September 29, 2012. I could understand that I'm liable for some kind of penalty, for example, consider the length of time I'm with its predecessor at $36.37 per month then to $29.95 with fourteen months remaining on the contract, a difference of $6.42 multiply by fourteen equates to $89.88. Lastly, I've had no upgrades since the inception of the contract with Brinks, so I don't even understand why I had to be tied in to a new contract.
Ecliffe of Kissimmee, FL

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11:29 am EDT
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Home security Recorded telemarketing call

Recorded telemarketing call from [protected] received Oct. 6, 2009. Recording claimed I had been randomly selected to receive an award, later identified as a free home security system. I have received this exact same crap pitch from other numbers, totaling about five in the past two weeks, all at my work phone number. (Searching the other numbers through Google found other complaints, some on the same subject, some on other alleged offers.) The option to press 3 to have my number removed left me less than convinced that it would actually happen. This is probably a scam and most likely in complete violation of the law. Anyone who gets these calls should post complaints online so others don't get victimized and maybe the idiots running it will the hint and give up. There is no free award - these people are after your money. Don't give it to them.

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Home Security Telemarketers
Boston, US
Oct 08, 2012 5:11 pm EDT

We too have received calls from automated telemarketers claiming that the FBI reports home break ins in our area, and that we should hold to speak with representative to discuss home security system options. We have received this same call 4 times in the past week, and caller id showed 4 different phone numbers each time (including different area codes). I have pressed the option of "2", to have my number removed from the list, and to no avail. I even have pressed option "1" to speak to live representative and advised them directly to take my number off of their list, to no avail. I now had to file complaint on National Do Not Call List. It is harrassing to have this call as frequent as 4 times in one week.

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jadairmichele
Philadelphia, US
Oct 06, 2009 12:07 pm EDT

I received one of those calls and like a dummy I signed up. Now I'm stuck with a 5 year contract to pay close to $35 a month for a Basic monitoring system that I had a great deal of difficutly learning.
I thought I could combine their medical alert program with the house monitoring system...and it does...but the necklace is so heavy that my husband can't stand to wear it. In addition, the first time we actually had to use it it didn't work.
So now I am paying for two medical alert systems, each caosting 30 to 35 dollars per month, and the additional monitoring of the front and back doors is almost useless..It is too confusing to use. Keeping my lights on in my house has been a terrific deterrent to thieves in my neighbor hood

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