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The good, the bad, and the ugly - discover what customers are saying about USA Benefits

Welcome to our customer reviews and complaints page for USA Benefits. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with USA Benefits.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used USA Benefits's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with USA Benefits, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with USA Benefits. Your feedback is an important part of our community and will help others make informed decisions.

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1:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

USA Benefits fraudulent charges on credit card

Ref # [protected]
Sept 2017-Feb 2018

This company started billing my credit card for $ 39.95 per month claiming I order their online shopping discount program. They claim I ordered the program from my office phone. This is a scam!

The charges started when I agreed to pay my auto insurance from USAA on my credit card. I did not give my information over the phone, nor did I order anything from them.

[protected] VA is the phone number on the statement.

I request the program be cancelled and a refund be given. They hung up on me. I contacted my bank to dispute the charges.

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12:05 pm EDT

USA Benefits unauthorized charges

Our bank account keeps getting debited $9.99 by this USA Benefits, and we cannot get a hold of anyone to get it resolved. the [protected] is no longer taking their calls and directed us to another number, [protected]. When you call the recording says you have called after hours, even though we called during what was stated as business hours. 9AM - 5PM eastern.
Very frustrating...

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Vicki Jo Thompson
US
Aug 05, 2019 12:44 pm EDT

As I read these complaints I have the same story, no full phone number to call. They charged 4.95 to my bank account even though I told them over and over I did not approve. This call came about as I was attempting to pay my paypal account. My bank called I told them not approved by me, I would need to call directly. I’m looking for a good phone number. Vicki Thompson

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12:29 pm EST

USA Benefits unauthorized debit to my checking account

I have been having $19.95 a month taken from my checking account to these people and can find nothing in my file to substantutate this amount of debit from by checking account. I think this is probably for an insurance of some kind but I can't find a policy. I have been trying to get in touch with this Company via telephone but the number has a recording that the number has been changed and when I call this number it is for enrollment for some sort of school. This has been going on for at least a year if not longer. Is there any way I can get my money back? If so, how do I go about doing this?

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6:28 pm EST

USA Benefits not authorized charges

I notified my bank (citibank) in early October that I had not authorized charges of $39.95 to my bank account, but noticed another charge on October 13th. A review of my account shows debits in this amount monthly for at least six months (as far back as I can see online). How do I go about a) stopping this, and b) getting a refund? I have no idea what these charges are and there is no way of finding them online. Who are these people? All I see is USA Benefits followed by [protected] VA 15282

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11:26 am EDT
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USA Benefits are a scam! I urge you to stay away from this fraudulent Co.. 3 months ago I revived a Post Card starring we are trying to reach you about your UNCLAIMED Reward! It's continues to say that we are holding a reward of $100.00 in gift savings good at Walmart/ Target gift card in your name. When I contacted them to revive my gift card they told me...

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9:06 pm EDT
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All, I happened to be at my computer this afternoon when the phone rang from an PA number unknown to me. who had called twice prior in the day not leaving a message. The number is [protected]. The gentlemen who was overseas (yes I know because my former company had CSR's there too) told me that the company is partnered with Wallmart, Best Buy and Target...

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12:01 am EST
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Like others on this complaint board, we had responded to some free trial in November 2010 that required a $1 debit (big mistake) to cover shipping, etc. After we cancelled the free trial, which wasn't free, we noticed a monthly fee in our bank statements of $49.99 from USA Benefits. We neither authorized any such charges, nor receive any product or service...

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4:57 pm EST
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USA Benefits fraudulent charge

I received a call last month about some trial offer and that I would be recieving a $100 gas voucher in the mail. I was told it was a free trial and could be cancelled within 15 days with no charges to my account. I recently received a charge of $39.99 from USA Benefits. I contacted Tim at [protected]. He said that my account with them would be cancelled and that I would not receive any further charges. I explained that I did not authorize the $39.99 charge in the first place because I was told it was a FREE trial. With that he explained that they can not refund the initial set up charge. I complained that I was going to report this as a fraudulent charge to my bank to be able to get my money back. He then explained that he could do a one time complimentary refund. He said that the full amount of $39.99 would be refunded within 5 to 10 business days. I'm now waiting to get my money back. Let's just hope it actually happens!

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Johnny Mott
US
Oct 05, 2015 9:15 pm EDT

I would like to know if there is anything in the way of a class action suit towards USA benefits as they also robbed me for $40, and I know nothing about them other than everything I've seen in the complaint... Someone please notify me if there are any legal actions that I may join in regards to this matter... Thank you,
artsterjones@gmail.com

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6:08 am EDT
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My name is tina guerrero and this so called company "usa benefits" whom I have no idea who or what they are tried to electronicly debit my savings account of $49.95. On july 20, 2010. Luckily I had no money, yet by doing this it has over drawn my savings account by $30.00. I am so @#*! Ing angry that any one would get pleasure off of trying to steal other...

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2:51 pm EDT
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Remembering a phone call in which she rattling on and on about coupons, I said "no thank you, no thank you, no thank you". Obviously, they do not listen. Really frustrating when I see $39.99 taken out of my checking account. Total scam and watch out for anything claiming FREE on any web-site. In speaking with them, they first said the trial period of the...

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8:24 am EST
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USA Benefits fraud. never ordered

This company claims that they made a phone call to me on July 2009 and offered me a trial order and for which was valid free within 15 days. Unless cancelled, they automatically charge $39.95 on a monthly basis and providing me a discount card which they claim they have mailed to me. This card was never receive and nor have I use the discount services. They started charging me from July till today ( Feb 2010) which means a total loss of approximately $320. I demanded for refund which they refuse. I ask tem to provide me of the evidence of my order and they claim the phone conversation is taped. I will keep you posted if infact it really happened coz' to my knowledge it did not. The Customer service personnel are trained to defend their policy (obviously) as they are employed by this company. In short, this is a true scam.
It is so sad that people do this thing for a livelihood.

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Mazkot2000
Sherwood, US
May 18, 2011 9:15 pm EDT
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They keep trying to coax me into giving them my debit card number. I'm really considering doing so. It's already maxed out and the card company will not let it charge more than what's already on it. They say it's already on file with their company and that they just need me to confirm it for them. I told them not to call me anymore and hung up in the man's ear as rudely as possible to get my point across. They still keep trying to call me. I even called to put my number in their do not call list. It seems to be a call request form, instead.

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INSTANT
IN
May 11, 2011 1:42 pm EDT

did they mention they are from Pheonix, AZ

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pissedoff23
Atlanta, US
Oct 23, 2010 2:13 am EDT

If you want your money back tell them you are going to contact the BBB or you have an attorney and you will get your money back

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TX2CALIMAMA
US
Oct 06, 2010 6:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Keep calling them and demand they tell you what you ordered& everything else. Also, keep a log of when you called (times, dates, people you talked with on the phone etc). Talk to a manager or supervisior. Get CEO's number & tell them your problem. I am sure their are plenty of people in your situation. Just don't give up! Good luck.

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jim and pat
Mesa, US
Jul 03, 2010 1:24 am EDT

same thing happened to me but its july 2010 and they took the money out of my unemployment account set up by the state. My unemployment payments are $236 a week. I never applied for a loan of any kind and found out they got all my information when I applied for dish TV, that I was denied. Still looking for some justice.

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jim and pat
Mesa, US
Jul 03, 2010 1:15 am EDT

same thing happened to me july 2010 except they took my money out of my unemployment account..which is only $236 a week...still lookin into some justic

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8:00 am EST
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I didnt order this, so please deposit my money back into my account. I will be contacting the bank today. my name is amy campfield email is [protected]@aol.com

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11:49 am EDT
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My name is Elizabeth and this company USA Benefits is all I know about them I don't know there address or really anything about them. Somehow this company has gained access to my personal banking information and without my knowledge or consent, has been withdrawing money from my personal checking account two to three times a month for the past three month...

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10:57 am EST
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I was applying for a payday loan when the loan processor directed me to another page. I checked no, not interested to several offers including the USA PREMIER ELITE PLAN next thing I know' there is a page saids You Have been approved GET CASH NOW. I clicked the button and put my name in the box believing I was finalizing loan. I did not check the box that...

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