We had this excellent product installed on three countertops. We love the product. The problem is with the service. The countertop edges were not finished when installed. We called the company and was told they would finish the job. BUT when the serviceman entered the house we were told it was going to cost $50.00 to sand the edges. I said never mind I could sand them myself. I was then informed that I owed the money if he did the job or not. Once he entered the door the $50.00 would apply. We were not told this when we called as we believed the lifetime warranty would apply. So beware, they will not honor their lifetime warranty!
Product degrades as time passes and customer service is non-existent. They are unbelievably rude and won't even try to address any issues with their product. DON'T WASTE YOUR MONEY go with the real thing or even laminate.
Macadams Forbes contracted us to do a granite countertop installation for their customer during a remodel. Macadams Forbes refused to pay final invoice after completion of the installation. Customer reported Mr. Weaster, contractor, disappeared, or was arrested leaving many sub-contractors unpaid. Customer claimed over $46, 000 paid to contractor. Law suit was pending June of 2008. Contractor owes this company $2400.00.