Menu
Write a review
File a complaint
ComplaintsBoard
C
2:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Glockparts.com no response

On 9/29/11 I placed an order for 2 hi cap mags for the glock 10mm.
These items were on backorder so I knew they could take some time.
Other websites listed an estimate on when the backordered items would be available.
As of 12/6/11 the order status is still backorder. Other websites of same item stated availability 11/15/11.
On 11/21/11 I emailed a request to cancel my order if items not available 12/1/11.
No response was received.
On 12/2/11 I emailed customerservice(glockparts.com website) as to when order expected in.
The response I received was: "
Dave Humke here, I'm protecting myself from receiving junk mail.
Please click the link below to complete the verification process.
You have to do this only once. "
and then after clicking on the link to verify, no response made regarding my order.
I now wonder why I provided my credit card number to such a poorly run internet business, as I am unable to even
cancel my order through their website. I believe the Better Business Bureau needs to have a complaint lodged about this website especially if others obtain similar results.

Company Business Name: Glockparts

Country of complaint: United States

Address: Colorado

Website: Glockparts.com

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
U
U
unhappy customer 457
Leesville, US
Send a message
Jan 25, 2013 7:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I also have not received a response to emails or phone calls. Not matter what time you call, you get the same message. I ordered the part on 1/14/2013 and have not received any communication other than emails with a tracking number that USPS says has never been shipped. There are other complaints on the net about this business and I have filed a complaint with the BBB against this company. Do not waste your time and money!

ComplaintsBoard
H
4:52 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Terrible experice with Glockparts.com. I placed and order for a few parts online. I received a package with some of the parts and a note that said the reminder of the order would be shipped in a week. I waited three weeks and emailed them and they said it had been shipped. I waited some more - no part. Emailed them and they ignored me. Emailed again and...

Read full complaint and 1 comment
ComplaintsBoard
G
7:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Glockparts.com Failed to send product

Terrible experience - ordered some items, only partial order shipped. Was told remainder would be shipped a week later. Waited three weeks - nothing. Emailed the company - ignored. Waited three more weeks - still nothing. Will be contacting credit card company and disputing the charge. Never use this terrible vendor.

Company Business Name: Glockparts.com

Country of complaint: United States

Website: Glockparts.com

Read full complaint and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
ceramicbrad
Boiling Springs, US
Send a message
Dec 07, 2011 1:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Horrible customer service. Never responded to emails regarding status of internet order.

D
D
David Humke
US
Send a message
Aug 14, 2010 10:22 am EDT

As the owner of Glockparts.com I have to disagree, as we answer all e-mails and phone calls and pride ourselves in fast delivery and customer service. We had just switched shopping cart service and hosting in March and there were a few problems, however, they were corrected and are continuing to improve inventory control and backorder fulfillment. Our apologies for not meeting his expectations.