On 7/11/14, I called Global Warranty to file a claim of my broken phone. I chose to mail my phone & then for the insurance to deduct my deductible. That was done & I was told thatthat I'll receive my replacement within 48 hrs. A week later I call them & now II was told that my phone was in back order cuz their vendors didn't have the S4 from metro PCS. So I continuously waited another wk & I was still told the same. I asked to speak with some one who can help me, but I kept being told that there was no one I can speak to. Then I found another number & spoke with representative & offered a Verizon S4 phone & told it was compatible with Metro PCS. After 3 days it was given to me the phone isn't compatible at all. Now I can't reach customer service at all. What can I do?
This company is the worst company I have ever delt with!!! Never get insurance through them! I will admit I do like having insurance on my phone although I submitted my claim a week ago, recieved what Verizon stated was a stolen phone, contacted insurance and they said they were redo-ing the process. One to two more business days from thursday...was hoping I would recieve it on friday, didnt come so hoped for saturday. Didnt come so I called again and they had not yet shipped it out! I was told I would not be getting my phone for another week!!! So one to two days turned into one to two weeks! Am just hoping that it will come next thursday! Once again warn anyone to never sign up for insurance through this company! My brother also had problems with them!
Buyer Beware by the time you pay the deductible and the price of the insurance you might not have saved your self anything and you will have to put a hold on your credit card for the price of the phone if you want a working phone in a timely fashion. Also on there site it say to merchants how to profit from returns. No one promised you a new phone did they? check out this link to there sister. companyhttp://www.prcind.com/remanufacturing/remanufacturing-79.html. Make sure you watch the video where they mention there sister GWG. What I have learned is make sure it is a factory store in my case Verizon not a store that sells Verizon and go over the warranty info carfully so you are getting a good value for your money. To make sure im clear and fair I am happy with Verizon the service has been good
BEWARE THE COLLUSION OF VERIZON ZONE AND GLOBAL WARRANTY!
I bought a $310 phone and insurance package from Verizon Zone and was never told that the insurance package would not cover the first 30 days. I lost the phone on the 21st day and was abruptly told over the phone that my insurance contract would be voided. Case closed. Thanks for calling.
Avoid Verizon Zone and Global Warranty at all costs.
Purchased a warranty from GWG along with my phone upgrade from Verizon. I had insurance on my previous phone included in my Verizon contract. GWG was $90 for two years where Verizon was $6 per month. I should have done my home work. With Verizon I called they shipped a replacement-had it the next day. Return my old phone and paid the deductible. GWG, you can get a phone shipped out two day later, with two day shipping and they place a $300 hold on your credit card along with the deductible. Or else you can send your damaged phone in, when they receive it they charge the deductible, order your replacement phone for shipment two days later, and ship it two day air. In my case they charged my deductible on March 1, on March 10th I still don't have a replacement phone, nor a tracking # to show that it even shipped.
Pay the extra money-buy insurance from the phone company. It is still true "You get what you pay for"
I filed a claim for a broken phone last week and after putting a $300.00 hold on a credit card, I was told I...