DO NOT be tempted to purchase anything from fotoconnection.com. They will not ship your order until you confirm it by calling them which is only done to try to sell you accessories. If you don't buy the accessories they will switch what you purchased to a less expensive model. Here's my story...
I ordered a Nikon Nikon 55-200mm f/4-5.6G ED IF AF-S DX VR Zoom Nikkor Lens and to my surprise they did not ship it within a few days as any other reputable online merchant would do. Instead, they called me several days later under the guise that they needed to confirm the order (yeah right) and attempted to sell me some lens filters. They told me they were running a half price special only for that day. Since I was at my new job and didn't want to start googling to research and I wanted to get the lens before my son's karate belt test which was coming up in a few days, I hastily approved the accessory. When I got home and realized that I should research the price, I found out that they were charging me significantly more for the lens filters than what I could get them for anywhere else online. I e-mailed them and told them to cancel the lens filters but send me the lens. For several days, I kept receiving an e-mail confirmation which included the lens filters. There were two buttons to choose from which was accept the order or decline the order. To no surprise, the accept button was a live one but the decline one was a dead link. Several e-mails later of trying to cancel the lens filters and keep the original lens order did not seem to work. I finally sent them a scolding e-mail to cancel the entire order and I also told them that I was going to send a letter to the US Attorney General's office to request them to look into their sales practices. The next thing I know, I received a confirmation e-mail with the lens filters off, but the lens they now switched to the Nikon 55-200mm f/4-5.6G ED IF AF-S DX Zoom Nikkor Lens. The difference is that the lens they were now sending did not include the VR (which is vibration reduction) and this lens was like $30 or more cheaper than the other lens I ordered, however the price of the order did not change. I sent them another scolding e-mail telling them not to ship the lens and to cancel my whole order and if they did ship it, I would just reject the package and dispute any charge with my credit card company. Well they shipped the lens and I rejected the package as I told them I would. They ended up crediting me over a month later but the credit was for 15% less than the original charge which they said was a restocking fee. This was totally ridiculous considering I didn't even take possession of the package let alone open it (besides everything that I went through). I ended up disputing the difference with my credit card company and got back the money (hopefully they charged them back).
Stay away from fotoconnection and pay the extra 10% or 15% to deal with a reputable company. In actuality, you're really not paying more since you won't get that price from fotoconnection.com anyway. You'll just end up paying the same or more and be forced to deal with an unethical company.
To Make the story short
You order a Nikon kit with a body camera and a lens that goes with it. The kit cost 700$ which is a good price for a relatively high end SLR.
You have Chad on the phone who processing your order arguing that you need 100 $ upgrade for "a real autofocus lens" . After number of calls he even argued that nikkor lens are not nikon lens!!! Then they process the order with a lower end lens for the same price. I succeeded to cancel the order
I wonder how this company is STILL able to be doing the same things to consumers over and over??? Who is the consumer advocate that will shut them down??
I didn't see all of the complaints on this site before I purchased a 65 inch sharp aquos television from their website. I was called within 10 minutes of hitting the "send" button, with a hard sell to upgrade my shipping and to purchase a warranty. When I refused, I was verbally attacked. When I still refused, I was told that I had to sign a waiver, saying that any damage done to the set would NOT be covered and would be at my own peril. I said, "Fine, send the set...I will take the chance." Two days later I got another call with the same pitch to upgrade to truck delivery and purchase a warranty. When I refused again, Victor became patronizing and rude. I told him to cancel my order at once. Believe me the savings on their merchandise is no savings at all!!! It is a bait and switch deal and they continue to try to wear you down. Trust me...pay the higher price at a REPUTABLE store and save yourself the bullsh**
I was searching online to find a good deal on the Canon EOS XT Digital SLR Camera. I came across this website www.fotoconnection.com and reviewed their site as being a good way to go. I purchased the product online with no problems. Within 24 hours a representative called me to confirm the order telling me that there had been many recent fraud purchases online, which the reason for his call. He continued to try to sell me more products to buy, used very high pressuring sales tactics and would rebuttle everything I said until I confirmed the order. He had told me that the OEM battery that came with the camera only lasted 15 minutes and that I should purchase the high power battery. He also tried to sell me a speedy charger along with another 5 hr battery. Negotiations went back and forth finally getting down to 525.00 which also included an insurance fee that was not disclosed as purchase. He told me that this is mandatory by law, which is also a lie. After my conversation with him, I called up Canon and told them everything he told me. The batter that comes with the unit is a standard, only one kind lithium battery. The battery last for over 600 shots and is not classified as only lasting 15 minutes. They also told me that the battery charger takes 90 minutes to charge and that there is no other charger that will do it any faster.
I was completely lied to and mislead by the sales associate. He was inconsiderate, did not listen to me, had a rebuttle for everything I said, giving me no choice but to continue with the purchase. I had told him over 3 times that I wanted to cancel the order, but he came back with more rebuttle and told me that I had to sign an aggrement by email, which unforunetely I did, not knowing what I was getting into.
I called back after speaking with Canon to cancel the order and I got transfered to the same exact person that I had talked to before. He told me that it was too late to cancel, that I would have to return the product and get charged a 15% restocking fee. He also told me that state law is 30%, so he was breaking the law and giving me a deal on the restocking fee, which was as well a lie.
I came back and checked the BBB website, which I should have done to begin with, and found out the record of this company. I am glad you folks are here because there are so many people that get ripped off by companies like this.
One more thing to mention is that they dont disclose that their USA product comes from overseas. They label it on their website as 350D which simply is the name they give it over in Europe.
This company is by far the worst company I have ever come across. I will be sure to relay this to every individual I come across along with displaying their record to everyone I can online. Companies like this in America should not exist and should be regulated or even shut down for committing such practices.
They also go by The New Connection. Everything the other people said is true. They do not send what they state in their add. Everyprice.com has been contacted in addition to NY Better Business Bureau and Casio.com
The item I ordered was a casio digital ex-s880 camera. The description stated BRAND NEW IN FACTORY SEALED BOX. Also was supposed to have a free case, tripod, cleaning kit and protector. Came in a unsecured opened white box (should have been a black/red Casio Box, thats how the factory sends it out) and the free items didn't come at all. When I called, they said that in order to send them, there would be a charge for shipping and handling. Go to the more reputable mail order houses like B&H or J&R (neither do I work for) It may cost you a bit more, but you will receive what you order and it will come as you expect it too.
The NY Better Business Bureau has been contacted. I will call USP tomorrow to let them know they are delivering items that are not as described. They have a inspection service within the company who can investigate.
This was to be a gift. Pictures will follow. I am angry since I did my part, I did investigation prior to ordering, I asked questions to make sure what I was getting was the same thing on their site. The salepeople are rude and they lie. Big Scam... stay away and for those who have had the same problem, write to whoever you can. Contact your workplace, your churches, your friends and family. These people should not be in business.
WHERE DO I BEGIN?? My only hopes in writing this review is that prospective buyers read this first and AVOID...
Fotoconnection.com should be put out of business. Their tactic are mostly lies and deception. You place an order and in a day or so they call you and request you call back and verify information. This is BULL ###! When you do call back they try to upsell you and tell you lies about the product you purchased! Example: I ordered an Olympus Camera (for my wife) they called and requested me to call back. After an eternity on hold the "salesperson' claimed that I needed a battery... I was quite aware that this camera came with the charger and the battery includes and said so. Then he said that it would only last 15 min! These people are preposterous! When I wanted to CANCEL the order he said... "alright I'll include a battery free"!!! Yikes this guy must think we are all born yesterday! Stay away from this site they are rip-off artists and will try and intimidate you. Also their service stinks. I finally had to call back and their Customer Service person said that there "packages are different" (right!) she finally canceled the order! BE AWARE THERE ARE MANY COMPLAINTS AGAINST THIS COMPANY!
SUGGEST you try Beach Camera as they are far more reputable and have excellent service and follow-up!