Jan 31/2014 : I notified Forrester via email that their services were no longer required and my contract was legally terminated on Feb 28 as I was retiring.
Feb 04/2014 : Payment for the month of February was debited from my Bank account;
Mar 01/2014 : Hypercom POS machine was shipped to Forrester.
Mar 04/2014 : Hypercom POS machine was received by Forrester.
Forrester then invoiced me for the month of March. I declined to pay this as I was no longer under contract to them and the machine had been returned. To date they have escalated this initial £18 invoice to £108. Despite many phone calls and an exchange of 13 emails they will not accept that as their contract was terminated in February they are not entitled to a March payment. They are now threatening legal action. To summarize: I owe absolutely nothing to Forrester. Any further attempt to extract money from me can no longer be considered an accounting error. It is fraudulent. Does it take a silver bullet to stop the continual harassment?
I closed my retail shop in January 2013. Since then I have been trying to return my credit card terminal. I have found Forrester UK Holdings to be impossible to contact. I receive threatening phone calls from a dreadful woman in America on my mobile phone, usually when driving or shopping when it is impossible to have a conversation. In any case even if I wanted a proper conversation the woman is impossible to speak to, as she will not listen, just rudely talks over me in a bullying way. I can't even remember how I ever signed up with such an appalling company. Certainly if I'd known it was a faceless American company I certainly wouldn't have signed. Elavon recommended I cease makiing any payments to Forrester, which of course I have done so. I am contacting BBC Watchdog and Trading Standards to see what information they have on this dreadful company. If there's anyone out there that can give me more information about Forrester?
The demand relates to a card reading machine, returned in December 2010.
The demand is for a continuing rental, despite a number of telephone calls advising the return and cancellation of the agreement
In 2003 my business, a small one which I run with my wife, acquired a card terminal through Lloyds TSB leased by Hypercom. Hypercom's leasing activities were sold to Forrester and after four years (in July 2007) we would no longer be liable to penalty for terminating the lease. A little later the bank started pushing us to cancel the lease in favour of one with another company which was partly owned by them.
The bank has treated us well and went as far as they reasonably and legally could to warn us of Forrester's likely reaction, so what ensued was no surprise. We were bound to give one months notice which we duly did and received details of how and where to return the terminal, which we also did. I also cancelled their direct debit.
Since then we have received around a dozen phone calls, mostly automatic ones, from America. I told them clearly that the contract was terminated in good order and that we did not owe them anything. I have no doubt about this having checked our bank statements and their schedule of payments due up to October 2008.
Two of those calls in particular stick in my mind - an early one when they threatened to send bailiffs in and one where I told them that Obama was going to close them down. The guy thought Obama is the greatest thing since sliced bread. I told him I would not trust him (Obama), and then that I did not trust him either, after all they are both Americans [sorry American friends, but I was really wound up!], have a nice day, etc, etc. If it was not for these phone calls I might have thought they were just incompetent and nothing more than that. However, they are menacing and that is not a sufficient explanation!
My wife took the last call and, rather inadvisably in my opinion, asked for a copy of the contract and gave them our fax number. Now I am braced for streams of junk faxes. The 'contract' they faxed (their fax did not show their fax number) was not the original, did not show the actual dates or any signature. Interestingly it showed that quarterly payments were payable in arrears whereas they were actually due in advance and my payments records confirm that. So I am forced to the conclusion that not only do they make harrassing phone calls but are also, let us say, 'creative' with their documentation.
Today I received a demand for another quarterly rental payment which would, indeed, have been due if the contract was still in force. In the same post was a threat to refer the debt to their legal department. It really is laughable.
The fact is that Forrester UK Holdings LLC do not have a UK office. The terminal was returned to them c/o Hypercom in Salisbury and the address on the letters was 363 Stockley Close, West Drayton, Middlesex, UB7 9BL, United Kingdom, ADDRESS SERVICE REQUESTED. The last two lines give away the fact that the letter was not produced by a British office. Their spacing in the telephone number for replies also showed unfamiliarity with how UK phone numbers work. The address belongs to International Bonded Couriers, not Forrester. I have no reason to suppose IBC itself is not entirely genuine.
This could run and run, so I am going to try to enjoy it! I am assured that if they were foolish enough to pursue their wild allegations to the ultimate end they would have to bring a case before the Small Claims Court and it would simply not be worth their while even if they were right. But they are wrong anyway!
im am really annoid that i cant get any answers from any one about a cancellation letter which was sent a few months ago. and today no one is answering the phone, there supposed to be a guy called stanley gebre helping to resolve the matter but do u think he has replied to any emails, no he hasnt. this company is a load of crap with cancellation. there quick enough to contact you when they want there money. my advice to any one find another company.
Despite returning equipment and paying all fees for equipment rental up to end of the contract, Forrester UK...
We started to receive debt collection letters from the above. We wrote back to them to tell them they had the wrong address only for legal notices to arrive.
I have since phoned the phone number on the letter, spoke with an American, explained the distress this was causing and to change/update their database.
I only hope the take heed to my pleas.
My wife & I bought a house in December 2006. We have received excessive letters regarding equipment that...