Dodd's Furniture review: Bad service 5

My wife and I live in lovely Victoria, BC and one day we decided to purchase dining room, bedroom furniture and a recliner. After a considerable amount of researching and looking around, we decided to support our local business buying (Made In Canada)and the choice was Dodds Furniture. We were amused by their local advertising, wacky commercials, always starring Gordy Dodd himself, an aspiring, groping caricature and disputable pseudo-actor, always dressed up as a ludicrous Bollywood Westernized pitiful character.

All totaled we spent well more than 3, 500 and as you can imagine we expected nothing but the best. Well we were wrong. Things started off pretty well with the delivery of the dining room and bedroom which took only 6 weeks to deliver, its true we expected sooner delivery but we did not care much about the four weeks delay. We loved the furniture and it was in great condition. Later, after a couple of months, we bought a recliner from the same Dodds furniture shop lured by their aggressive commercials or rather driven by (Buy Canadian)local loyalty. We enjoyed the furniture and slowly but surely, shortly, after the warranty has expired. Out came the table, out came the chairs, and out came the bed. Needless to say, we were disappointed because no one bothered to warned us the furniture was such a poor quality. In addition, even more disappointing was the fact that the recliner mechanism was stuck and it became an armchair with cracked leather. When I asked Ms. April McLeod about Dodds guaranty of quality and reliability she replied rudely that the warranty expired after one year and that I was unreasonable claiming Dodds responsibility, since I paid only couple of CAN hundred for the recliner, namely, Dodds sells cheap products therefore expect trouble after a couple of months . Ms. April McLeod demanded that we should pay for the recliner repair based on their repairperson estimate or I have the choice to keep the recliner in the broken state. My concern is if this is a normal practice since I do not seem to be the only person this has happened to, than Gordy Dodd, the self proclaimed local advertizing hero, care less about us the local Victoria Customers and the money we paid for his crappy furniture.

If anyone is looking to buy (Made In Canada)products in Victoria BC, I would urge them to stay clear of Dodds furniture because your experience will be filled with lots of disappointment and frustrations. When you pay top dollar for something, you expect excellent service. There is something truly wrong with the way things are being presented and sold by this furniture store. If you are reading this review, please trust my opinion and shop elsewhere. I wrote this review because I would never want anyone else to spend the kind of money we did and have to deal with the problems we have encountered.