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The good, the bad, and the ugly - discover what customers are saying about Dior

Welcome to our customer reviews and complaints page for Dior. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Dior.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Dior's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

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10:59 pm EDT
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Dior Mini Miss Dior white bag

Hi I want to chat with someone about customer service from Dior . I have one mini Miss Dior small white color . I been using only 4 or 5 times only since I bought last year July . I do not happy about the stain that I got and can’t remove at all . I am so upset about the quality of the product and stain can’t remove from white leather . I am so disappointed after I paid high price and I not got high quality.

Where should I contact ? Directly to sale person that I bought ?

Desired outcome: I would like apologize and need to contact right person about quality

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10:04 am EST
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My birthday was on Feb 13. My friend gave me a perfume Dior Sauvage 100 ml gift with gift receipt. When I opened it, smell is not lasting at all (potentially defected). When I went to Shoppers Drug mart store - 1st of all they were very rude to me & 2ndly they said they can't do anything since it's open. I told them I just want to exchange it to the one...

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2:13 pm EDT
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Bought 4 items from Dior. 2 Hoodies, hip pack and hat. Both hoodies were too small. I tried them on, and put them both back in boxes. I decided to return the hat and pack and exchange the 2 hoodies for large sizes. They won't refund/Exchange one of the hoodies saying I wore them. I NEVER wore them. I did try them on and put them right back in the box, but I...

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12:12 pm EST
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I ordered a gift set to be delivered at the address of the one i was giving the gift to. I received confirmation at the time I sent in the order. The confirmation email said my order was being processed and that i will receive another email when the order is shipped. 3 days after my order i got a call to confirm. The reason for the hold (until confirmation...

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8:45 am EST

Dior Unhelpful customer service

A girl from the customer service for was very unhelpful. I placed an order for some products on Monday and paid extra money for 2 day shipping. I was planning to party, so I wanted to use these face products to complete my look. Then I received a message, that I need to contact the company as soon as possible. I took my phone and called them back. But there was no answer. I needed to confirm the shipping so I left them a message. But there was no response. So I tried to call them everyday and left few messages asking to ship out my order as soon as possible. 5 days passed and I didn't get a single call from Dior. So, I didn't get my items on time. One week later they finally contacted me. They said that my order is ready for shipping. I explained that I wanted those products for my party and don't need it anymore. I asked them to cancel my order and return my money. The girl on the phone refused. She told that it is impossible and I will receive my package in few days. I would never waste my time and money with this company again.

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