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CB Online Shopping Dior Terrible online shopping and customer service experience
Dior

Dior review: Terrible online shopping and customer service experience

N
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12:12 pm EST
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I ordered a gift set to be delivered at the address of the one i was giving the gift to. I received confirmation at the time I sent in the order. The confirmation email said my order was being processed and that i will receive another email when the order is shipped. 3 days after my order i got a call to confirm. The reason for the hold (until confirmation) on my order was because the card address and the delivery address did not match. i explained it was a gift to the gentleman on the phone and he said the hold has been removed. He told me I will receive an email regarding shipping confirmation soon after. No such email was received. I called 2 days later, the same gentleman (Chris) told me he can see had my package and that it was going out that day. I waited for five more days, and then checked my account to see if the amount for the purchase had cleared. I realized the order had been cancelled and I had no idea. I will not go into how rude the customer service representative has been because he does not deserve that much air time. If anyone in the management of Dior is reading you need to do better.

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