Dhstyles reviews and complaints

I was sent the wrong product the following is online conversation.
[ramona] Order# 11975 I ordered Roma 1143x I got leopard pajammas instead?
[ramona] sorry order #119775
[Sydnee] Hello! Thank you for visiting DHStyles!
[Sydnee] Please wait one moment while I look up your order.
[Sydnee] Can you give me the sku on the pajamas?
[ramona] 11143x
[Sydnee] Thank you
[Sydnee] I'm terribly sorry you got the wrong item, I will send you a label to send the product back to us
[ramona] The dress I ordered was 175x
[ramona] sorry 1175
[Sydnee] According to the order you gave me you ordered the 1143X dmaxi dress
[ramona] I just looked it up
[Sydnee] If it is order 119775, you ordered Roma-1143x-Black-Tan Seductive Leopard Print Plus Size Maxi Dress - 3X, and Sowu-002x-Red Fabulous Slinky Open Back Plus Size Cocktail Dress - 3X
[ramona] They may have put that but that is not what I ordered. I ordered a 1175 and the red cocktail dress.
[Sydnee] Not according to your incoive
[Sydnee] *invoice
[Sydnee] which comes directly from what you ordered, it hadn't been modified. You did recieve the wrong item but not from the item you are saying
[ramona] my invoice is incorrect I odered Roma-1175x-Black-Brown Alluring Mixed Animal Print Plus Size Maxi Dress size 3x
[Sydnee] Yes that is what it says
[Sydnee] wait hold on
[ramona] 1175 not 1143
[Sydnee] Those dreses are very similar
[Sydnee] But according to the records you ordered 1143x. Now, we no longer have 1143X, so what I can do is give you credit for the wrong item once we see that the label we send you is shipped. Then you can purchase the 1175X dress
[ramona] They are not similar at all one has thin straps and one is a halter top. the only thing they have in common is colour. If I wanted the dress I received I would have ordered it.
[Sydnee] Well all I can go by is the records, they are the same price so maybe it was put in by mistake when you ordered
[Sydnee] I have told you what I can do, the actual dress is not the point as they are the same price and the one you want is the one we have I stock.
[ramona] How can you say the actual dress is not the point? This is the first time I have ordered from your company and I am very disapointed. I order clothes all the time off line this is the first time I have ever had this problem. I would like to take my complaint higher please.
[Sydnee] I am the highest you can complain to
[Sydnee] Now, I am sorry that you received the wrong item. But I just wanted to move on from arguing over what item you did actually order because it will not affect anything that happens to correct this situation
[Sydnee] And I want to correct the situation so we can get you the correct item
[ramona] ok
[Sydnee] This is what we can do, I can send you a label that you can print out and put on the package to send back to us, once you have sent it, I will give you credit for the item(with shipping of course) so you can reorder the item.
[Sydnee] It won't cost you anything extra, other than time.
[ramona] Why would you not send the correct item at the same time you you send the return package. If this was my error I could understand. But I was swnt the wrong item
[ramona] *sent*
[Sydnee] Because that item was not in our system I cannot.
[Sydnee] The system is not set up for me to do that.
[ramona] The item is on your web site right now
[ramona] just as when I ordered it
[Sydnee] Since the item in the invoice is not what you said you ordered it cannot be sent
[Sydnee] I am also going to give you an extra $5 store credit for the inconvenience.
[ramona] I give up! I will no longer order from your site and will post this conversationto warn people not to order from you. VERY POOR CUSTOMER SERVICE!
[Sydnee] I am sorry you feel that way I am doing everything I can to help you
[Sydnee] I can't make the system work in a different way, I don't program the website
[ramona] I am not blaming you its your company that makes the rules and you just follow them I understand this
[ramona] Thank You For Your time...
[Sydnee] I will send you the label to return the item as soon as possible.
[ramona] It's ok I will keep the pj's and consider it a lesson.

I have been trying to get a refund/credit from this company for 2 weeks. I cant reach them by phone and when I told them by email i was gonna contact the BBB and you i received an email saying to check my records that there was a note on their records that i had been refunded to check my accounts, which I did and there was not. they have sent it supposedly to some kind of company where every time i put in all of my info it says invalid-email/password. And i made one purchase and next time went to order it said my account had been canceled which i dont understand because it is not a credit account i paid by debit card so why could they just not refunded my bank account? I think they are doing their best to keep my money. So i wanted to let other people know to beware and their clothes are cheaply made also and do not look like the pictures