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The good, the bad, and the ugly - discover what customers are saying about Delmarva Power

Welcome to our customer reviews and complaints page for Delmarva Power. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Delmarva Power.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Delmarva Power's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Delmarva Power, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Delmarva Power. Your feedback is an important part of our community and will help others make informed decisions.

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6:56 pm EST
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I use the APP to monitor my usage and check in my bills. On July 11,2023 I had a payment returned in error which showed as a returned payment in the app and showing charged back to my account. In July 11, 2023 I maid the same payment using my debit card. Based on the information on the app that returned payment was added back into my balance due on July,11...

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12:06 pm EST
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Delmarva Power Billing

I called Delmarva and sent an email to inquire about a payment that was sent overnight to them on November 21st on my behalf. And why it has not been posted to my account yet. The representatives on the phone were rude and one of them hung up on me when I ask for a supervisor to assist me. I have not received a response through email yet about my complaint. And I am wondering what they are doing with my payment that they can not post it to may account.

Claimed loss: $1700

Desired outcome: I would like the payment they received on my behalf to be posted to my account

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9:43 pm EDT
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Delmarva has one of the worst customer services I have ever dealt with. I’ve called not less than 6 times about this issue and I don’t understand why this company can just keep your money. My autopsy had an error and paid my $270 bill three times. I called Delmarva multiple times to try to fix it. I was originally told I needed to wait for all three to...

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4:22 pm EDT
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Delmarva replaced a broken gas meter in June of 2023. They didn't update the system to reflect the meter replacement. I was then sent a bill for $15,184.37. It was a paper bill that I missed in a pile of mail. I only found out about this on 8/15/23, when I received an email stating that I had a corrected bill. I then logged into my Delmarva online account...

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2:08 pm EDT

Delmarva Power Electric bill/ smart meter

What is going on with Delmarva? I pay my bill, and they apply to another customer account. A Strange charge just appears on my (paid in full) electric bill and no supervisor ever calls you back to discuss it.They install a smart meter on my phone and my electric bill goes sky high every month. Me and my son live in a small 2 bedroom Apt and before they installed a smart meter by their suggestion, my bill has doubled every month. We only use the AC in the month of August and that’s only when there’s a heat warning in effect. We hardly use the heater in the winter time because we apply plastic to the windows which helps with heating. SHAME ON YOU DELMARVA, your stealing from your customers!

Desired outcome: Give me my old meter back, OR Compensate your customers $$ BACK !

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11:57 am EDT
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I moved out of state 2 months ago. I was told I would receive my security deposit within 15 days. I have yet to receive it. My last bill was paid in full and I owe nothing to this company. Every person who works here reads one of five speeches and they all contradict each other. They tell you one thing to get you off the phone but when their statement...

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3:07 pm EDT
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My bill has tripled now that they put a smart meter in. It doesn't make scents that we are paying for these meters I believe they need to check everyone of the meters. I believe they are worthless it wasn't anything wrong with the old ones it just another way to get money from the poor. No one home all day and the bill is higher than it would be if I wa...

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6:23 pm EDT
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Delmarva Power Smart Meter

Since the Installation of my "SMART METER" in January, My utility bill has went through the roof. Sometimes double, sometimes triple. This month was 5 times more than last year. The only thing different between this year & last is we have ALL ENERGY EFFICIENT BULBs now & we Installed a ENERGY EFFICIENT NEW ROOF. Both things should cause the electric to go down...It was 5 times more than last year after the roof & bulbs were installed. We keep the house closed up and the shades drawn. We have cut back on energy useage. I BELIEVE THE METER IS FAULTY! What other reason could there be. I called the company and they said it is not possible for the meter to be faulty...WHat world do they live in? From the moment it was installed I could tell there was something wrong. They don't want to hear it. If anyone else is experiencing this please email me at [protected]@comcast.net

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Lau123
, US
Sep 20, 2016 5:03 am EDT

Delmarva power is the biggest rip off ever. Do you know why? Because they can and that's all the answer they need. It's a shame what they put families through and the prices they make them pay!

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I#Hate#Dlemarva
, US
Jul 27, 2016 1:04 pm EDT

This company is a rip off. I'm paying too much since the smart meter was put on. They gave me a $40 credit to raise my bill by hundreds of dollars. They are very unethical charging me $300 dollars for new service at my new address telling me its due to me paying my bill a day or two late 3 times in the prior 3 years. Are they kidding me? They wouldn't put my service on until I paid that money. I'm so sick of this ruthless company overcharging and giving me a hard time to credit my money after holding on to it for over a year and half. Why the monopoly in De?
I HATE DELMARVA!

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regretsinDE
, US
Dec 21, 2015 11:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

I use Delmarva power and absolutely hate that company. They are unethical charging customers $500 dollars for new service without telling them if they deem necessary. They can also charge you $500 additional every year if don't pay the $500 in question. Call the utility commissioner and complain; [protected]

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Anthony Stockus
Westover, US
Apr 14, 2015 7:14 am EDT
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Several years ago I opted out of the smart meter program with Delmarva Power on my property, I agreed to pay the setup fee in addition to the monthly service charge of $17.00. On the evening of 4/13/2015 between the hours of 7:30 PM and 8:00PM Delmarva Power took it upon themselves to trespass on my property with no prior notification, and without my permission and replaced the analog meter with a so called “smart meter”. My property is well posted so there is no excuse for their invasion of my privacy. I have several reasons why I do not want their smart meter which include the fact that I currently have one family member with cancer and another with a heart problem and wish not to have them exposed to the radio waves associated with the meter. In addition I see no reason why Delmarva Power needs to know what time I turn off the lights and go to bed, nor when I wake up and turn them on. They have no reason to know when I am home or when I am not, all of which can be deciphered by the data collected by the meter. There is no excuse for this, a public utility is provided monopoly status so as to serve the public not there to be served by the public. The bottom line is that I want this meter removed immediately! I have paid for the right not to have this apparatus on the side of my home and I expect my rights to be respected. Having Delmarva sneak in one of their meters is unacceptable and shows what a despicable organization they are.

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jacksmommy
Princess Anne, US
Apr 30, 2014 5:49 pm EDT

I too have huge issue with this SMART METER that Delmarva Power has installed. There was a waiver that you could fill out and return before the meters began to be installed, however this waiver was not mailed to each customer and was very hard to come by. Most customer didn't even know it existed. Seems to me that DP should have been required to send one to each customer. Customers that had earlier declined these meters are now having service men come to their residence and threaten a monthly penalty if the meters are not installed! I, like a fool, didn't fill it out this form, believing that I could count on an honest meter. I know that DP has raised rates slightly but this doesn't explain the huge jump in bills. I do not have a single family member in the area that isn't wondering about the integrity of DP and these so called Smart Meters. I have been told that you can choose to have it removed but then DP will charge you a monthly fee, of course they will. I hope that people in the area post and share this so that we can get enough people rallied cause the Public Service Commission to investigate.I ran a single energy efficient electric heater this winter. This one heater didn't run continuously, I ran it periodically. One heater in my entire home. My bedroom was freezing but guess what? That one heater doubled the bill I had last summer while running 2 8, 000 btu window air conditioners non-stop. I only use one light at a time, and run a tv. I have energy efficient appliances, all brand new, and use energy efficient bulbs.I live in a single mobile home. How is it with this usage I was paying 200.00 a month? You tell me, I believe these meters are rigged!

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