CyberBrands.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about CyberBrands.com
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Customer service and confirmation process
I ordered two collectors quarter maps on December 15th and have not received then nor any update. I emailed the customer service twice asking for UPS tracking number as their system tells me "unavailable yet", and I have still received NO answer. Very unhappy about this and I would like a refund for this. Anyone know how I can do so? Thank you.
Read full review of CyberBrands.comFalse adversing and poor customer service
I will not be doing business with this site again. I ordered two collector's maps for the US state quarters. There are many versions of this collector's map advertised by other companies but I specifically wanted the limited edition map (as seen on tv) that was pictured on the cyberbrands website as their business is to sell products that are 'as seen on tv'. What was sent to me were 2 totally different maps that I could've purchased elsewhere. I fell victim to their false advertising and the transaction was a waste of my time. I sent the maps back for a full refund. I think it was very dishonest of them to send me a product that was not as advertised. Also, I sent an email to their customer service regarding information about tracking my package and no one ever responded to me. False advertising and poor customer service. Beware of this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Account charged without sending a product
Larry, owner of www.cyberbrands.com (Cyberbrands, International) in Torrance, CA. is evidently the business owner, customer service department and everything, which is fine, but he charged my account without sending the product. When I spoke to him on the phone the first time, he said he'd check with the warehouse and get the UPS tracking # and e-mail it...
Read full review of CyberBrands.com and 2 commentsGiving a Voice to Consumers
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I ordered the exact same thing on December 15th and haven’t received anything yet. I emailed asking for a tracking number as their tracking system keeps telling me “unavailable yet.” Do you or anyone know how I can get a refund? Definitely NEVER ordering from this place again.