Cardholder Services reviews and complaints

I just got one of these calls from phone number [protected], robo call from California, I informed them that I was on a "No call" list and had notified the Atorney Generals office in Indiana and all I heard was a click as they hung up.

I get calls from them almost daily. I have told them not to call again, but hasn't stopped them. I reported them to the attorney general for my state. Will continue to report every time they call.

Keep receiving calls for a credit card we do not own. On a private cell phone. I asked to be removed from their list. Very rude people. I stated that I would report her. She said go ahead and that she didn't care. I asked for her name, wouldn't give me one and I asked for her managers name. She gave me William Century at [protected]. Whick just rings. NO answer or voice mail.

I just had them call my cell and that was the ultimate no no for me. And I waited to speak to someone and this woman was rude and telling me it wasn't spamming and wanted to argue me up and down and say that my bank gave her the information and then the rude so in so hung up on me. There has got to be a way to trace these calls to have something done. It's not right that we have to be mistreated in the process of being harassed.

I just got one of these calls. Before I retired from State government I would get multiple calls almost every week.

I talked to the guy and he claimed that they were doing nothing wrong. What kind of a loser do you have to be to work for one of these outfits?

Yes, I, ve had the same problem.
I, ve had a bunch of call from them lately.
Calls from [protected] and [protected]
The people are rude and hangup on me.
I actually had one tell me that I was wasting her time calling back to have my ph no removed from there list.
Annoying [censor]s

I created a petition at the White House to enforce the do not call list. Please sign the petition for the
Government to enforce the Do Not Call on these companies so we can go a live in peace at work without this harassing phone calls.

To Enforce the Do Not Call List for Cardholder Services and affiliated or similar companies that violate the rules

At the White House Petition website.

https://petitions.whitehouse.gov/petition/enforce-do-not-call-list-cardholder-services-and-affiliated-or-similar-companies-violate-rules/VK13NQ50

Short URL: http://wh.gov/luz6e

After receiving a card that was used after being opened for 3 days I called into Cardholder Services (888.853.9536) to dispute the charge. They said I would receive a notice in the mail to contest the charge. After a month, I called in to let them know I never got the form. They then faxed the form to me which I tried to fax back to them multiple times and the line doesn't work. I used different faxes, sent it at different times, etc. I called in to explain this to them and the representative gave me a fax number to another department and said to list on the cover sheet to transfer it to the Dispute Department. I called the next day to confirm it was received and was told that they can't transfer the faxes, so to try and fax it again to the first number they gave me. I kept explaining that it doesn't work, but they said it's either fax it or mail it in, so I tried to fax it again. AND GUESS WHAT, the fax number still doesn't work! So now I have to send it in via mail and wait 90 days for a resolution.

Seriously get it together and figure out a better way to help your paying customers. Clearly, your fax doesn't work and you're expecting customers to pay multiple times to have things faxed and mailed to you.

Card Holder Services have called non-stop for the last year or more! They have had phone numbers from all over the USA, even a caller ID of [protected] and most recently my caller ID says I am getting a call from my own phone number. I have asked repeatedly for them to stop. Today I was told by a representative that they do not have my phone number so they cannot take it off their list. He said they only receive calls when you hit the key to talk to a representative. The representatives do not make the calls. He said that the calls are made by their "system" and there is no way to stop the calls. Isn't that illegal or something? What is the DO NOT CALL list for? I am so mad right now. The guy just laughed and said, "Lots of luck getting the calls to stop" and hung up. GRRRRRRRRRRRR!

Sick and tired of trying to get this company to quit calling me. I have requested 3 times to be removed. Last call was 3 minutes ago from Dallas Texas.. I am a day sleeper and they start call me at 7:45 AM and wake me up..Then I continue to get calls through out the day. I tried again to talk with someone.. I was 72nd caller on hold..I have waited twice in the past just to be able to contact someone..It does absolutely no good although they do promise to remove me from their call list.. What a pathetic company this is. I don't have credit card debt and want to know how to get this company to stop calling.. Oh how I wish they truly would make this my last chance. I am on the NO CALL list but it's ignored. If anyone starts a harassment lawsuit, you can bet my name will be on it.

This is totally a scam and further more something unethical is going on. I have no idea who these people are but there is something very fishy going on, i purchased a pre paid cell phone from Target last week for my 12 year old and the number that they just called from showed up with that number. I questioned the guy who by the way could hardly speak English who proceeded to tell me there was no way and I started screaming at him telling him yes it was and I wanted to speak to a supervisor and he hung up on me. Is Target selling our information? That will be my first phone call or is Verizon because its a Verizon cell phone. I will find out and shame on Target if it is!

I get the calls on a daily basis, and have for over a year now, despite my telling them that I am on the Do Not Call list. Today I pressed "1" and told the person that there is a FCC law against robocalls - he had the audacity to say that they didn't call me, but that I called them when I pressed '1'. I explained that the robocall called me, and that his company was subject to a $1, 500 fine for each call - he laughed and said they would never be fined. He started talking over me, and I heard curse words, so I started repeating "Your robocall called me" - and repeated that for 10 minutes. I guess they can't disconnect when I keep talking. He put me on speaker phone and jeered that I was being a [censored] and Id*ot in front of 20 people, and I said "Good - the more scammers I waste the time of, the fewer people can be scammed. I promise to do this every time you call me" and continued my "Your robocall called me." After 10 minutes, I was disconnected. I figure if I kept one person from getting scammed by these con callers (I won't dignify them by calling them "artists"), I have done my good deed for the day. I already have a plan for tomorrow's call - I will read the FCC rules to them. I'm hoping for another speaker performance.

I received the 2nd call today from Card Holder Services. As soon as you express anything other than "sign me up", they immediately hang up on you.

I understand that they are in violation of FCC Order DA-07-977A1 (2007), which was the citation issued on 2007-03-02. Please make them stop.

These scammers are out of Orlando, FL, not Southern FL. You cannot dissuade or beat them; you CAN ONLY WASTE THEIR TIME. See how long you can sweetly and gently string them along. They don't seem to know how to handle "nice" as they get cursed and screamed at all the time. What amazes me is that there are so many low information folks out there (the reason Fox or Faux News can exist) who must fall for the scam; if this company was not making money, it would not be calling. What a depressing thought. When they ask for my name I always tell them Kishmein Touchus.

Anyone reading this has been getting call after call from "Rachel" (sic) about lowering your credit card % of interest. We all know this is a a scam run out of South Florida and just moves from place to place as the authorities either locally or with the Feds have little interest in or little ability to put these ### in jail for a meaningful time. When shut down they just open up down the street. Since I am retired and often have free time, I have developed methods of keeping these fools on the phone as long as possible. Always be compliant and pleasant and never curse, although you will want to do so. The people on the phone are low paid call center folks just hoping their checks don't bounce. If one could get to the real bosses, it would be great and we could picket their homes and harass their families...that would get their attention, along with jail time. Answer yes to their questions. Give them about a $15, 000 debt on 4 cards. When asked for a card #, ask if it would be o.k. to get the card so you can give them the information. After three or four minutes, start reading the 800#. This gives away nothing. You will be asked for the credit card number. You can start to read the first 8 numbers legit and then tell them the other numbers are hard to see and ask to hold while you get another card. When you come back in 3 or 4 minutes these dodo heads are usually still hanging on to the line. Before pretending to read the number ask in a very sweet, gentle voice if you could please know just a little about who you are giving this private info to. Often the poor telemarketer will start telling you his life's story. Better yet, you get transferred to a higher up and can string this dummy along for a long time. So far my record for wasting their time is about 40 minutes and provides me with a humorous experience. They never stop calling, so fight back and waste their time. I always sweetly tell them they have been punked and hang up on them. See if you can exceed keeping their line tied up for more than 30 minutes. Every minute you do this some person is being spared their call. Merry Christmas to all and to all no more robo calls.

I have received several call from a company called Card Holder Services using my home number or my neighbors home phone numbers.This is not good, if they can use our own home phone numbers to call people what else can they steal?These people need to be stopped.I have reported this and have the phone company working on it along with FTC.