Brightspeed reviews and complaints
Fiber upgrade issue/poor customer service
I have been inundated with mailings and phone calls for months wanting me to convert my current copper line for my land line home phone. I was hesitant that they would eventually require a bundle of land line phone with their relatively new fiber internet which I would not be interested in. Eventually I caved as they said the upgrade would be absolutely...
Read full complaintIncorrect billing & poor customer service
I received my monthly bill today and noticed that it was $20.00 higher than it normally is. Studying the statement I found a $20.00 late fee assessment from the month before. I checked my checking account online and saw that I had mailed my payment on the same day as I have done for the last 27 years that I have been with Brightspeed. It was mailed on 12/27...
Read full complaintPhone company
"brightspeed" purchased "Century Tel" telephone company in October 2022. I received my first statement from them that month assuming I would have the same service as the charge was the same, $92.61 (+/-). My origional service consisted of two products - 1. Unlimited long distance phone calls, and 2. DSL internet speed, 100KB/S (as I live in a rural area...
Read full complaint
We have received your comment. Thank you!