Republic Services review: cancellation container removal fee

We had a 3-Year contract for an 8-Yard Cardboard Recycling container to be picked up and exchanged weekly for $83.36 per month. At the end of our contract - without communicating with us in advance - they increased the rate by more than 20%. So, we cancelled our service. Then they charged us a one-time container removal fee of $109.73, which is more than our normal monthly fee for exchanging our container every week. Ridiculous. Additionally, when you call Republic Services - even during normal business hours - you talk to an answering service. If you want to discuss issues and/or cancellation with an account manager, they take a message and inform you that an account manager will call you within 24 to 48 hours. HORRIBLE CUSTOMER SERVICE!

We recommend calling Waste Connections. They are a better company with lower rates and better customer service.