Represent’s earns a 1.0-star rating from 0 reviews and 17 complaints, showing that the majority of customers are dissatisfied with custom merchandise.
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Disappointing Experience with Represent's "Family Will Always Have Your Back" Hoodie Campaign
I just got my hands on a "Family Will Always Have Your Back" hoodie from Represent, which was part of a campaign by Jared Padalecki and Jensen Ackles. Unfortunately, the first hoodie I received was misprinted. I was pretty bummed out about it, so I decided to email the company and ask for a replacement. They finally sent me a new one, but to my dismay, it was also misprinted. I'm pretty upset about this whole ordeal. Not only did I have to pay extra for shipping on both hoodies (the first one was ?11 and the second one was ?15), but I also received two misprinted items. The prices on this website are also pretty steep, which is a bummer. I've been trying to get in touch with their customer service team, but their email responses are taking forever. Honestly, I'm not impressed with this company at all. I don't think I'll be ordering from them again in the future. I really hope that Jared and Jensen choose a different company for their next campaign, because Represent is just terrible.
Disappointing Quality and Craftsmanship: A Review of Represent's "Sensual Jazz" Shirts
So, me and my friend ordered some shirts from Represent and let me tell you, it was a long wait for them to arrive. And when they finally did, we were pretty disappointed with the quality. The shirts looked alright, but the craftsmanship was definitely lacking. We both ordered the same size, but they were slightly different, especially in the sleeve area. And get this, one of the shirts had a wrist-part that was way smaller than the other. I mean, I could barely fit my hand through it! The stitching was all over the place too, making it a really uncomfortable fit.
We wanted to let the owners know about the poor quality, but when we went to their website, we couldn't find any rating system at all. That seemed pretty shady to us, so we decided to write a review here instead.
Now, don't get me wrong, I'm a big fan of JonTron, but the "Sensual Jazz" shirts were a letdown. It's a shame, really. We were really looking forward to wearing them, but now we're not even sure if we want to keep them.
Late Deliveries and Poor Customer Service: My Experience with Represent's Always Keep Fighting Campaign
I gotta say, I'm only ordering from Represent because of Jared's Always Keep Fighting Campaign. The first two shirts I got came on time, but the rest of them? Always late. Like, I'd order them within the first two days of the campaign, but they still take forever to get to me. Take the Family Always has your Back campaign, for example. I ordered it on the second day and it said it would ship on October 13th. But for the next 6 weeks, my order said "we are now packing your order" and people who ordered days after me were already getting their shirts. I emailed twice and each time it was just a generic reply. My order finally shipped last night on November 7th, even though I should've gotten it weeks ago. Honestly, I think Jared needs to find a new company to do his campaigns.
Is Represent Legit?
Represent earns a trustworthiness rating of 61%
Generally safe, but check closely before sharing details.
We found clear and detailed contact information for Represent. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Represent.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Represent.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Represent.com you are considering visiting, which is associated with Represent, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Represent have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Represent website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Represent protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Disappointed with Represent's Customer Service and Return Process
So, I decided to treat myself for my birthday and ordered a sweatshirt and a t-shirt from Represent. Unfortunately, when I received my items, they were too small. I followed the return process to exchange the items for different sizing, but it's been 3 and a half weeks and I still haven't received what I ordered.
I have confirmation that the items have been received by Represent, but surprisingly, they claim they don't have them and won't speak to me regarding the order. To make matters worse, they won't even refund me. I'm out of pocket with no product and no money. I've provided them with every bit of proof I have and that they have asked for, but all they've said is that they won't be discussing this matter.
It's really frustrating because Represent is such a big brand in high-end retailers. How could they scam me like this? I'm really disappointed and feel like I've wasted ?200. I hope they can resolve this issue soon and make things right.
Disappointing Experience with Represent: Poor Customer Service and Low-Quality Shirts
So, we were looking for a new company to order shirts from and our designer suggested Represent instead of CustomInk. We were excited to try them out because they don't require us to carry a big inventory and it's easy for people to order shirts. However, our experience with Represent was not great.
First of all, their customer service is terrible. The chat doesn't work and we couldn't find a phone number anywhere. Ordering samples was confusing and they promised to get back to us via email within 24 hours, but they never did. Instead, they just sent us a list of FAQ's. It was frustrating to say the least.
The shipping was also very slow. It felt like we were waiting forever for our shirts to arrive. And when they did finally arrive, we were disappointed with the quality. The fabric was hard, rough, and [censored]ly, not at all comfortable to wear. The black color wasn't true and the printing was dull. To make matters worse, the sample shirt we ordered had a stain on it.
Overall, we were very disappointed with Represent and will be going back to CustomInk. Their customer service is much better and their shirts are of higher quality. We wouldn't recommend Represent to anyone looking for a reliable shirt printing company.
Buyer Beware: Hidden Charges with Represent Shipping to UK
Let me tell you about my experience with Represent. Overall, I think the product is pretty good. The size and fit are spot on, and even after a wash, the print quality is still looking fine. However, there is one major issue that I encountered that really left a sour taste in my mouth.
When I ordered my item, I paid $12 for shipping to the UK. I thought that was a fair price, but then I received a further charge of ?11 once the item arrived. This included ?8 for customs and ?3 for standard shipping. I was not happy about this at all. I feel like customers should be warned about these additional charges before they make a purchase. It's not fair to spring it on them after the fact.
I reached out to Represent to see if they would cover the additional charge, but they were not willing to do so. They did offer me a partial refund if I could provide a receipt showing that I had paid the charge, but even after I sent the proof, I never received the refund. It's frustrating to feel like you're being dodged by a company.
In the end, I decided to leave this review as a last resort. I wanted to warn other UK customers about the hidden charges that they might encounter when ordering from Represent. It's also worth noting that I tried to add a photo as proof from my iPhone, but apparently, the site doesn't support that function. So, if you're thinking about ordering from Represent, just be aware that there might be some additional charges that you weren't expecting.
Disappointing Experience with Represent.com: Excessive Shipping Fees, Slow Customer Service, and Mediocre Quality
I recently made a purchase on Represent.com and ordered 3 items - 2 shirts and 1 pin. Unfortunately, I was charged 3 separate shipping fees because they had to ship it out from 3 different locations. The first shirt arrived with no problem, but the size was small and I wanted to exchange it. I emailed them right away and received a reply in 3-4 days. However, the second reply came after another full week, and that's only because I sent another follow-up email. By that time, the campaign was over, and there was no more stock for exchange. So, my only option was to keep or return it.
The second shirt came with charged duty and tax, so I had to pay an extra $18 for it. It was quite frustrating, to be honest. The third item, the pin, still hasn't come yet, and it's already January 5, 2022. I ordered it back in November, and the tracking status showed "attempted delivery" on December 28th, but there was nothing after that. I live in a house with a mailbox, and I was home for the holidays. Nobody ever rang the doorbell, so I'm not sure what happened there.
On a side note, the quality of the clothes is nowhere near the price point. It's very mediocre, and I was quite disappointed. I expected better quality for the price I paid.
Overall, my experience with Represent.com was not great. The shipping fees were excessive, the customer service was slow, and the quality of the clothes was disappointing. I hope they can improve their services in the future.
Terrible Experience with Unreliable Brand - Do Not Order!
Horrible experience- DO NOT order from this brand! I ordered three items and was promised to receive an email on December 10th letting me know that they had been made, and that I'd receive another email on December 18th when items had shipped. When I ordered, these dates were guaranteed, and it was promised that I would receive all items by Christmas.
Unfortunately, I NEVER received any emails, and on December 19th, I checked on my order status to see that two out of three items hadn't been made yet, and none of them had shipped. I was extremely disappointed as these were all gifts, and I was very excited to give them for Christmas.
I reached out to customer service to let them know about my disappointment, but instead of helping me, they cancelled my order without my permission. Not once in my email did I voice that I wanted the order to be cancelled, I just wanted to ensure that these items would be there by Christmas.
This is an incredibly sketchy business, and I would not recommend trusting them or doing business with them. It's a shame because I was really looking forward to receiving my items, but instead, I was left empty-handed and disappointed. I hope that others can learn from my experience and avoid this brand altogether.
Terrible Customer Service and Ordering Process: My Experience with [Company Name]
This company is a complete joke! I recently placed an order on their website and encountered a frustrating issue with the address form. The website kept prompting me to re-enter my state, causing me to resubmit my order multiple times until it finally went through. The next day, I received an email asking me to correct my address. When I did, it redirected me to a PayPal checkout page and stated that I would be refunded my first purchase total within 5 days.
I spent the next week trying to get in touch with customer service, but all I received were generic canned responses. It was clear that they were too busy to actually respond to my concerns. Finally, I was able to speak with a human representative who proceeded to blame the entire problem on me and PayPal. What a bunch of jerks!
I can only hope that the product I receive is of the highest quality to make up for the ridiculous ordering process and the terrible customer service. I'm beyond frustrated with this company and their incompetent representatives. I wouldn't recommend them to anyone.
Disappointing Experience with Represent.com: Delayed Shipping and Damaged Product
So, I decided to buy a Pewdiepie shirt from Represent.com on the first day it went on sale. I was pretty excited about it, you know? A few days later, I got an email saying that my shirt was going to be delivered early and that I should expect a confirmation email soon. I was like, "Nice, this is going to be great!" But then, it didn't show up for about a week. And even when it did, it was just an email saying that my shirt was going to be delayed. I was like, "What the heck, man?"
Over the next few days, my email was spammed with constant emails saying that my order was going to be delayed, then it was packaged, then it was delayed again, and so on. I was getting pretty frustrated at this point. I mean, come on, just ship the darn thing already! I waited probably close to two weeks for it to actually ship, and even then, I was constantly spammed about a delay, not the shipping! It was like they were trying to drive me insane or something.
Finally, my package came. And let me tell you, it was not a pretty sight. The bag it came in was torn up (I assume it's from UPS though) and I almost cried when I saw that the actual shirt looked as if it was purposely ruined. I mean, what the heck, man? I paid good money for this thing and it looks like it's been through a warzone. I was so disappointed.
Overall, I will NOT be buying from this website again, that's for sure! The whole experience was just a mess. I mean, I get that things can go wrong sometimes, but this was just ridiculous. If you're thinking about buying something from Represent.com, I would definitely think twice. It's just not worth the hassle.
shirt order
I ordered a shirt through Rainn Wilson's charity campaign. This was a Christmas gift for my husband from our children. I received an email that once the campaign ended I would receive another email when it shipped on December 14. The email never came. I have emailed and called for over a week now and can't reach anyone. Most of the time when I call, whichever option I choose sends me back to the original recorded message. My emails receive an automatic response that they will respond within 2 business days, which never happens. I have reached out to Rainn Wilson so maybe I'll get a response that way? It's worth a try.
what a joke!!!
I have just one question: when are they going to ship my t-shirt.
Imprint: I ordered a t-shirt at the beginning of November. I wasn't shipped yet and there's no information when it will be shipped at all. I tried to contact them many times, but each time I talk to them I hear a different story. At first, they told me that the t-shirt is on back order. Ok, two weeks later they said it has been out of stock since July. Wow.
And eventually last time I called one week ago I was said the t-shirt would be shipped soon. I honestly love fairytales, but not when my money has to do with this
gaming jen in a hole shirt for $27.98
I ordered a shirt that my daughter wanted for X-Mas and paid $27.98. I ordered a Large as my daughter normally wears a medium and so I wanted to go up in size to be sure. Their size chart said a large is 18 1/4 half chest. I get the shirt and its WAY smaller than my daughter sized Medium shirt. Of course this company is not answering their phone calls at phone #[protected]. Guess the only way to get a response or my money back is through a paypal dispute. Buyer beware! Look at the pics attached, they speak for themselves. I put the pink shirt (what I received) on top of my daugher's medium shirt (black one). Neck tag on the pink shirt clearly says Large.
online order t-shirt
6 weeks ago they took our money and THOUSANDS others for a T-shirt, , excuse after excuse no T-shirt as of today.
So sad that this company, @represent, is not holding up to their promise by coming up with all sorts of excuses on why no one is getting their order... I just wonder about the part were this was all for a good cause, anti bullying, and making so many people, mostly kids, very upset. Get us a refund. Is not all about money, sales or business, we are taking kids and their trust here! Get your act together, thank you.
Terrible place for shopping online
I've been trying to find out my tracking number for several days. I also have no idea whether they shipped my order or not.
Trying to contact them is absolutely useless. They are talkative only if you ask questions about your future purchase. The only email I got from them was with the order confirmation. So I still don't understand what happened and how to contact them and hear a human voice.
I really want you to stop ignoring me.
Be prepared for a ridiculous mess
I purchased a completely new shirt from them that was never been in stock before. And they notified me that my parcel will arrive even faster than expected. I was so happy, though this kind of service was the best one. But after one week, then one more week nothing had happened. I didn't receive anything, though their site kept stating that my order would be shipped soon. They didn't forget to notify me about it each week, but why? When I eventually received it after 6 weeks, the order was wrong :( Now I'm going to go through the return process and don't expect it to be easy :(
But I'm done with this website forever.
Hi Soraya, Thank you for your feedback and very sorry to hear that you had this experience with your service. I've just send you a message - of course we'll be happy to make this up to you! Looking forward to hearing back from you :) Best, Stepan
Missing items
I have ordered three t-shirts from Represent website. Shipping took forever (over a month) and when I finally received my order I was shocked to see that there was only one shirt instead of three!
Contacted customer service and they said how sorry they were and promised I'll get the missing shirts as soon as possible. When I contacted them for the second time they said that my order was on its way but it actually never showed up.
When I contacted them for the third time they said that I need to be more patient! I want a full refund! I'm waiting like forever, my original order was placed in early March and it is now August! Are you kidding me?
Hi there, Thank you for your post here at Complaintsboard! We're sorry to hear that your order arrived incomplete... We try to make every order perfect, but sometimes human error gets in the way.. :( I've just send you a message - of course we'll be happy to make this up to you! Looking forward to hearing back from you :) Best, Stepan
Overview of Represent complaint handling
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Represent Contacts
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Represent phone numbers+1 (323) 456-1000+1 (323) 456-1000Click up if you have successfully reached Represent by calling +1 (323) 456-1000 phone number 0 0 users reported that they have successfully reached Represent by calling +1 (323) 456-1000 phone number Click down if you have unsuccessfully reached Represent by calling +1 (323) 456-1000 phone number 0 0 users reported that they have UNsuccessfully reached Represent by calling +1 (323) 456-1000 phone number
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Represent emailsorders@represent.com100%Confidence score: 100%Supportsupport@represent.com98%Confidence score: 98%Supportjoin@represent.com79%Confidence score: 79%campaigns@represent.com77%Confidence score: 77%
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Represent address1880 Century Park East, Suite 200, Los Angeles, California, 90067, United States
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Represent social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
- View all Represent contacts
Recent comments about Represent company
Missing items




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