Menu
Replicahause Customer Service Phone, Email, Contacts

Replicahause
reviews & complaints

www.replicahause.nl
www.replicahause.nl

Learn how the rating is calculated

1.9 39 Reviews

Replicahause Complaints Summary

9 Resolved
30 Unresolved
Our verdict: When using services from Replicahause with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Replicahause has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Replicahause. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Replicahause reviews & complaints 39

Sort by:

Newest Replicahause reviews & complaints

ComplaintsBoard
P
2:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Replicahause Rolex daytona

Bought a supposed "swiss" parts watch, a rolex daytona. It worked great for about a year, but then it wouldn't keep time and it was getting really hard to pull the stem out. I contacted someone named keisha gomes, who told me to mail it to china directly to her to repair under warranty, so I did. She acknowledged receiving it but 45 days later she won't answer calls or emails and still has my watch. Terrible service and i'm out approx $1000 usd.

Claimed loss: $1000 theft

Desired outcome: I want my watch back.

Confidential Information Hidden: This section contains confidential information visible to verified Replicahause representatives only. If you are affiliated with Replicahause, please claim your business to access these details.

Read full review of Replicahause
Hide full review
ComplaintsBoard
P
1:43 pm EST

Replicahause defective watch

I purchased a watch on August 2019 for $676.00 The watch stopped working within 30 days . I returned it as instructed with the post office for $65.

I sent several emails to Keisha Gomez and got some sporadic replies that they are "addressing my concerns ". I never received any indication as to when I will the watch back and stopped receiving replies .

When I tried to chat with David Barnes (probably fake name indicated on the chat box on the web site) he cursed and terminated the chat.

Unfortunately I fell victim to the same scam reported elsewhere by this site .

I just want a working watch or my refund back .

Consumers beware by this site . It is a recurring pattern of defective products and poor service with total disregard to customer service .

Read full review of Replicahause
Hide full review
ComplaintsBoard
D
9:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Replicahause Watch

The employee kiesha gomes needs to stop bullying her customers who file a dispute. She needs to be put in a cage with angry pitbulls because she will try to ruin you on the internet. She is so disgusting with the way she communicates in her emails. I dont know how they operate by thrreatening their
Customers! She is soooooo pathetic and needs to take a course in customer service!.. Do you know I will never let anyone know where I bought this watch if I get a compliment!... Me keeping my mouth shut is wirse than this bad review... Because everone knows the best advertising is word of mouth!

Read full review of Replicahause
Hide full review

Is Replicahause legit?

Our verdict: Complaints Board's thorough examination reveals Replicahause as a legitimate entity with notable strengths. Despite a 23% resolution rate on customer complaints, which invites a closer look, Replicahause stands out for its commitment to quality and security. Clients considering Replicahause should delve into its customer service record to gauge compatibility with their expectations.

Replicahause earns 94% level of Trustworthiness

Perfect Trust Endorsement: Replicahause achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Replicahause.nl has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Replicahause.nl has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Replicahause have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Replicahause's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 0 complaints were resolved.
  • Replicahause.nl has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The replicahause.nl may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
D
10:35 pm EDT

Replicahause a watch with a missing piece

I disputed the sale of a watch Kiesha Gomes sold me because there was a missing piece on the lock..She threatened she would pay people to write fake negative reviews about my business if I didnt drop the dispute. She cursed me out for filing the dispute in multiple emails ...she said if I drop the dispute shd will remove the reviews..well I fid ..she didn't. This woman should be hing by her toenails ...for being so rude snd unprofessional...when I cslled to compkain about her ..they hing up on me.

Beware these are mot professional busimess people.

Read full review of Replicahause
Hide full review
ComplaintsBoard
N
5:21 pm EDT

Replicahause beyond poor customer service

Horrible customer service, David Barnes from Replicahause openly insinuated me of being "crazy" and forcibly cancelled my order when I asked for product change.

Extremely poor product knowledge and unable to answer questions for item SKU: RHNL2114 (Mont Blanc Timewalker Japanese Replica Watch) - As the dials do not correspond to any known Montblanc products. - All I needed was the model of an existing product that matches the rep.

I was suggesting a product change as the solution and I will absorb the Postage and Handling, he adamantly refused and insisted me to cancel the watch. Attempted to escalate to the manager and David claimed he WAS the manager.

With 10 years of eCommerce experience, I have never seen a manager insulting a paying customer.

After further correspondence, David refused to ship the Montblanc watch and forced me to cancel the whole order.

After agreeing, I asked for a refund receipt and was denied and got insulted by the customer service manager. Still waiting for the refund.

DO NOT PURCHASE FROM THIS SITE - FOR TRANSCRIPT EVIDENCE PLEASE REPLY.

Read full review of Replicahause and 1 comment
Update by NeilYV
Jun 08, 2019 5:40 pm EDT

Many unethical insults after avoiding questions, making defamation threats as well as resorting to blackmailing.

David Barnes has been making threats to stop me from lodging a chargeback to the bank.

"Will not be issuing me with a refund, unless I remove the complaints and negative reviews"

"Registering me to indecent websites to apparently defame my real life reputation"

Hide full review
1 comment
Add a comment
D
D
DerrickKZ
, US
Dec 05, 2019 3:08 pm EST

As I see it, you ordered a watch, which you didnt like, and they said they could cancel the order.
You could have done that, and then make an order for another watch, no?

Later you say "you claimed a charge back at the bank, and that company did not refund you"?
So what is it? you cannot have both a charge back and a refund

I think you are just another guy who wants to be treated like a king, but when he doesn't get what he wants...starts crying

poor poor you...go drink some milk

ComplaintsBoard
E
9:14 am EDT

Replicahause rolex submariner

Horrible customer service, Keisha Gomes is the worst person I have dealt with on the net! She literally told me to F Off after I was claiming she sent the wrong watch back from a warranty claim. Stay away from these people the are disrespectful thieves. I have the email thread to prove if
I told her this is not the way we treat customers and deal in the USA and she told me this is not F—-ing USA!
Now I am stuck with a different low quality watch because of these thieves.

Read full review of Replicahause
Hide full review
ComplaintsBoard
S
2:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Replicahause watch

I ordered a Rolex repl. watch which was advertised as coming with a free Cartier womans watch. I received the Rolex but not the Cartier. When I pressed them for a response... I received the following email:

Keisha Gomes (Replicahause. is)
Mar 4, 2019, 5:24 AM (1 day ago)

you received the watch as ordered, stop whining like a [censored] — this is no joke... This was their response. Think about it before doing business with them. They are dishonest, crude, and untrustworthy.

Read full review of Replicahause
Hide full review
ComplaintsBoard
D
8:31 am EST

Replicahause rolex

After doing a lot of research about this company I made an order for a Rolex Datejust
a Japanese make.
I read many reviews, and although many seemed bad, I also found many excellent reviews.
Before ordering I contacted them by phone, and I received very satisfactory replies and information.

AFTERWARDS
The watch arrived way much later than promised.
Lead time shown on their website is 7-10 days
But it took 3 weeks

Several attempts to contact them about shipping updates
were answered, but with time intervals of 1 day, which was a bit frustrating

The watch looks great, no complaints about that,
but the movement runs out fast.
I have to wind it every 4 days or so, even when it is an automatic movement

Overall a fair experience
They have customer support, but you have to wait for a reply
The watch is pretty decent for this amount (180$)
No fast shipping

Read full review of Replicahause
Hide full review
ComplaintsBoard
A
1:56 pm EDT

Replicahause a disaster! i’ve been threatened because I dared say that the product I received was defective

They are trying to destroy my life . Because i've just written the words below .
I will make another review to show you the exchanged mails.
I've bought a watch one month ago. When I receive it .
The big hand was moves when I move the arm.
It was ridiculous !
Then I called them.
They told me to send it to Wang zhi gang
Room 402 NO 1 street 5 bai yun ya yuan
Xi Cha Road Bai Yun Area Guangzhou City
510407
Guangdong
China
And ask FOR JAIME WALKER, PLEASE REPAIR THIS WATCH FOR ME UNDER WARRANTY"
It will cost me around 35 Euros if i want to change it will cost 40 euro more and 20% of the price
Then I decided to throw it away ! Lost fo lost
I wrote a review on truspilot.
Then Akash Kamra ou Geisha wrote me very agressively and I had the chance to be publushed on a blog as the monster pedophile in the world. My adress, phone number and all the details were also published.
So think twice before going there ...
And be smart . I might admit that I have been stupid to to check before. All the nice reviews are done under pressure.
Good Luck

Read full review of Replicahause and 1 comment
Hide full review
1 comment
Add a comment
B
B
BDavidB
, US
Oct 19, 2018 3:26 pm EDT

Hello Mr. Elbaz,

You are not completely honest in your review.

We have offered to repair or change your watch under warranty, under the condition that you ship it back to us.
Which is clearly stated in our warranty policy.

You did not want the same model of watch, but you wanted a completely different watch which was more expensive.
We do not change to other models for free, so a fair additional charge has been proposed.

If you then disagree, become insulting, and throw your watch away,
then please reflect on your own attitude and do not blame us for it.
We have after all given you the 2 options.

On another note, we do not post personal information of our customers on the internet.
We respect their privacy.

We certainly do not advertise our customers on non-related blogs,
that is just a ridiculous accusation.

Neither do we coerce our customers into writing reviews nor pay them to do so.

When you decide to not accept return policies or proposals for changing a watch, then do not blame or insult
other people for your own shortcomings.

No due respect here.

ComplaintsBoard
K
5:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Replicahause rolex cosmograph daytona

I bought a $830 Rolex Cosmograph Daytona Ceramic Bezel - Ultimate Replica Wath with Cal.4130 Movement, about one year ago. The watch looked, and felt good at first. After about 9 months the automatic winding mechanism stopped working. I suddenly had to wind it up manually every day. I contacted Keisha and asked if I should send the watch back to Replicahause for repair? He (or she?) responded by sending a link to a short description on how to wind a Rolex Daytona manually. I tried to explain that the watch won´t wind itself, even i a winding machine that i bought for the watch. His response was this: Wind the fu..ing watch, it will work without a problem.

Good luck
Keisha Gomes

What a fu..ing [censored] bag! Replicahause are criminals and they will never stand by their products, or give any kind of customer support.
Whatever you do, don´t buy anthing from them.

Karl Strom, Sweden

Read full review of Replicahause
Update by Karl Strom
Sep 18, 2018 4:12 am EDT

The matter is resolved.

Resolved

a

Hide full review
ComplaintsBoard
N
1:00 am EDT

Replicahause merchant created a pedophile post about me on wordpress.

I did not receive my merchandise from this merchant and they were of no help so I placed a Dispute with my credit card company as a result Keisha gomes wrote me and sent me a link of a post she made about me on Wordpress truly disrespectful called me a fraudster aswell.

The link for your review fellow consumers beware with this merchant god forbid you don't receive your merchandise with their horrible mail delivery system.

andersonpaulflorida.wordpress.com

That's what they posted about me a fake blog

This is completely unacceptable of a company they even posted my phone number and address all over the internet as public information for anyone to see. I also added images for your review.

Read full review of Replicahause
View 0 more photos
Hide full review
ComplaintsBoard
S
3:57 pm EDT

Replicahause watch scam

Replicahause will take your money and you'll get nothing. What ever you do don't spend your money here.
They are scam artists. They promise the world and pretend to be ligitimate.
But they will take your money and you'll end up with nothing.
They took over £500 from me.
I'd rather give it to charity to needy children than to greedy scammers like Replicahause.
Don't fall for it.

Read full review of Replicahause and 1 comment
Hide full review
1 comment
Add a comment
D
D
DerrickKZ
, US
Oct 23, 2018 5:23 pm EDT

Weird, no proof of your claim at all,
whereas in other reviews I read that they received their watch.

Could you elaborate a bit more maybe?

ComplaintsBoard
K
7:32 pm EDT

Replicahause order no.17423

I ordered and paid for this watch today, [protected], $179.10. I haven't received any acknowledgement from you the company even though I gave you all of my information. I have contacted the BBB in CA for assistance. I've also attempted to call you leaving my phone no. but no one has returned my call. I need someone who can help me contact me ASAP!
Kim M. McLean

Read full review of Replicahause and 2 comments
Update by Kim M. McLean
Apr 26, 2018 7:25 am EDT

On [protected] just after 9:00 A.M. Pacific time I paid $179.10 for this Rolex replica watch but I could not get any acknowledgement whatsoever from this "company" I called the phone number provided on their website several times only to get a recording saying that the person I'm trying to reach is not available. So I left a detailed message with my info and phone number. No one has called me back. Finally I entered the name of this "business" on line and 'surprise' it's got a history of complaints! I feel like I've got the word "SUCKER" in all caps painted across my forehead now. So it's very important to me that this little enterprise is shut down before they bilk anyone else and that they reimburse me for any money they've scammed out of me.

Update by Kim M. McLean
Apr 25, 2018 7:35 pm EDT

I hate retail scammers of any kind so I have filed a complaint with the Better Business Bureau in CA today [protected]

Hide full review
2 comments
Add a comment
B
B
BDavidB
, US
Oct 23, 2018 6:03 pm EDT

Here is proof that your card was never charged,
and that you are spreading falls claims and lies all over this website.

If you say I am lying, then feel fee to post an excerpt of your bank statement here.

With no due respect.

View 0 more photos
B
B
BDavidB
, US
Oct 19, 2018 3:58 pm EDT

Hello Mr. McLean,

There are so many things wrong with your review.

First of all, we do not process payments immediately on our website, when the order is placed.
It takes 1 day to reviews the stock, and then we send a payment link to confirm the payment with Verified by Visa.
However, an order confirmation (acknowledgement) is sent by email immediately.

Secondly, when there are any voicemails or missed calls during our closing hours,
they are immediately called back as soon as we open.

We also have an email address AND a Live Chat which is available for chatting every day during opening hours.
Weird that you do not mention that in your "honest review"

Furthermore, I cannot seem to find any orders placed in your name at all in our system.

Maybe use your real name, or write a more detailed review with correct facts.

Sincerely

ComplaintsBoard
D
12:24 pm EST

Replicahause worst watch shopping experience!

I bought two replica watches, one AP and one IWC on December 2017.

The AP got poor strap quality but we accepted it as it is just a replica.

The IWC quality is really poor and even the leather strap same colour as shown on the website! I requested a refund for IWC (I received it on 16th January 2018, and requested exchange or refund on 22nd January 2018), but the dodgy customer service (Kisha Gomes) mentioned all poor quality issues should be raised in first 24 hours! I had a chat with David (online chat customer service) and he denied that. He said there is 7 days satisfaction guarantee. I made a print screen of our chat and sent it to Keisha, and again the dodgy customer service said she never mentioned 24 hours and 7 days is fine! but your item is probably worn and got scratch on it! She said do not mention"these bull*t"! and asked me to send her high quality images to her. After sending them images of the watch Keisha got angry and said she would give my information online, as well as UK tax documents, instead of collaborating in the refund process! Completely dodgy company and annoying customer service! I would never waste anymore money on this company!. Simply avoid!

Their last email: "No refund will be provided, go f* yourself and tell your friends to f* themselves and never buy from us too
Thank you
Keisha Gomes"

Hahaha what a funny experience with this dodgy company!

All emails and conversations are available if anyone need to see!

Good luck dealing with them,

A Customer from the UK.

Read full review of Replicahause
Hide full review
ComplaintsBoard
D
12:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Replicahause has left an official reply on this complaint.

Replicahause scammers

I asked to cancel my watch purchase with ReplicaHause. Spoke to this guy by the name of David Barnes. One minute he told me the credit card transaction is cancelled immediately, another minute he told me he cancelled it 3 days later, so which is which? Now the bank is charging me over something that I've cancelled. I've ask them for proof that my purchase was cancelled, but they cannot produce because the record is 1 month ago. WTF?! These people should be brought to justice, they are causing people money and fraud to the banks.

Read full review of Replicahause
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
6:10 pm EDT

Replicahause order 11145 rolex submariner

J'ai reçu ma montre une Rolex Submariner après 3 semaines.
Attention le SAV est nul et le personnel vraiment désagréable. J'ai perdu la petite capsule situé sur le cadran à midi (Rolex submariner).
Prix de la capsule 1, 00$ mais 50, 00$ pour l'envoi c'est du foutage de gueule!
A l'avenir je vais éviter de commander sur ce site, car pour un achat de 600, 00 euros on mériterait un peux plus d'attention! Madame Keisha Gomes m'a directement fait savoir que je lui faisait perdre son temps! c'est inadmissible un tel comportement!
Site à évité!

Read full review of Replicahause
View 0 more photos
Hide full review
ComplaintsBoard
J
6:39 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Replicahause has left an official reply on this complaint.

Replicahause scam

Ordered a watch from www.replicahause.nl and did not receive it. Their customer service is beyond ridiculous. When I asked about my order they said that it was shipped and said that I need to be more patient. One month later I contacted them again and they said that my order was cancelled because it was no in stock. I reminded them that previous time they claimed that my order was sent and they replied that they never told that. Are you kidding me? They promised me a refund but that was just another lie. They still have my money!

Read full review of Replicahause and 3 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
3 comments
Add a comment
P
P
PaOs
, GB
Dec 09, 2018 5:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered a watch from them on 3rd of December. Noone answering emails at all.
No proof of delivery at all on Monday i am going to stop payment.

B
B
BDavidB
, US
Oct 23, 2018 6:01 pm EDT

Mr. McLean,

After quickly checking our records, it shows that your payment is pending and was never processed.
That is because the watch you ordered was not available.

We understand that you really wanted that watch, but being out of stock is not a good reason for getting angry
and posting bad reviews and untruths about us.

Please check your bank statement.
And then remove your lies all over this website, as it really dishonors you more that it does us.

View 0 more photos
ComplaintsBoard
R
4:20 am EDT

Replicahause I got the watch, which didn't work from the beginning

I purchased watch from the website www.replicahause.nl. I got the watch on time, but when I opened the box, they didn’t work. I checked them and noticed that they haven’t worked. I emailed the seller immediately, but he started to tell me that I didn’t tell truth and all my problems with the watches were wrong. I was shocked with such attitude, and of course the seller refused to change the watch. Be careful with this seller.

Read full review of Replicahause
Hide full review
ComplaintsBoard
S
1:17 pm EST

Replicahause they haven't delivered order on time and told me some fake excuses

I ordered replica Rolex watch from the website www.replicahause.nl. I bought this watch for my friend and I placed this order in advance of two weeks, before my friend’s birthday. I was shocked, ‘coz these scammers haven’t delivered order and provided completely fake excuses. Please leave comments about this company, because people should be aware when they buy from such dishonest seller.

Read full review of Replicahause
Hide full review
ComplaintsBoard
C
1:55 pm EDT

Replicahause fake info and things

Customers, beware! The website www.replicahause.nl is fake and big scam. They offered things, which they didn’t sell. You see only pics and nothing more. If you buy from them, the seller provides fault confirmation info and after that stops to communicate with you. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

Read full review of Replicahause and 2 comments
Hide full review
2 comments
Add a comment
P
P
PeterKP
, SI
Apr 07, 2018 8:45 am EDT

I lost money... No, U-Boat watch, no money back. :(

K
K
Kissinger Smith
Florida, US
Jul 09, 2014 12:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've just received my Rolex Submariner and i must say the watch is Amazing, The customer support was excellent and the quality of the watch is exactly as shown on the Website. Jaime was very helpful and i will definitely recommend friends and family over to buy from them

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Replicahause customer service

Phone number

+1 (323) 522-5527

Website

www.replicahause.nl

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Replicahause?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Replicahause Customer Service. Initial Replicahause complaints should be directed to their team directly. You can find contact details for Replicahause above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Replicahause. Discuss the issues you have had with Replicahause and work with their customer service team to find a resolution.