Remit2India
reviews and complaints

I wanted to transfer $ 25, 000 to India from US and since i had exhausted my limit in Remitly and Xoom, i had use Remit 2 India. I called the customer service (Relationship Manager) and it was answered by Abhiranjan Singh and gave me instructions for doing a wire transfer. I followed the instructions and sent the wire to Money Dart account for Weir Kansas from BofA account on 3/13/20 . I then got a call from the verification department on 3/14/20 validating my information and asked for additional bank statements to be uploaded. I did this on the same day. So far my experience was seamless.

My troubles started there after. On monday morning 03/16 the site showed that the status was pending verification which i didn't understand since the verification was completed on Saturday morning (03/14). Then on Wednesday a day after when my funds were to be in India, the status was updated as "Transaction cancelled as the send option days expired".

Since then I sent 6 mails and tried to call the customer service 20 times and have not received any meaningful response.

The behaviour of the company is extremely callous, atrocious and bordering on fraudulent.

I hope someone will respond.

Initiated transfer on 16feb2020, yet not received by recipient. Simply holding funds stating recipient name does not match with account name. Provided all documents (including bank statement of recipient) yet no progress. Every day they start over from scratch & holding funds for no reason. Email trail is not read by any of customer representatives. Highly disappointed

On 30/12/2019 we requested the Remit2India to cancel a transaction because we were unable to produce the document which they ask us to submit.Before they complete the document verification they already taken the money from our account .We submitted the bank statement which reflecting the the money has been taken to their company and they mentioned it will take only 2-3 business days and I am still waiting for the refund.Few times we tried to contact them but no results .
RTRN number is [protected]
Cancel ref no 6617077

Money on hold after providing the required documents. False promise of transferring money the same day even after following their guidelines. Every single relationship manager comes with a new story contacted more than 10. Asking for 4 months of bank statement credit and debit which is weird. After a month email comes through as closed no instructions of how to get the money back. I guess they trying to frustate customers and expecting them to leave their money forever so they can use that money to lure new customers with fake offers

Remit2India Customer Service is totally horrible and have decided not to use this as an provided for any of my foreign transactions. They take almost 10 working days to transfer funds and are switching between Guaranteed / Indicative payments based on their convenience when the exchange rates are High/ Low. While I have not selected the Guaranteed / Indicative modes for my payments, this has been set based on their convenience.
1) The mode has been set to Guaranteed when the exchange rate was low.
2) The mode has been set to Indicative when the exchange rate was high.

I have made money transfer using Remit2India new app, normally my transfer completes in a day, however, it didn't complete the same day so i called Remit2India customer service. They told me it will credit in my account 2 hours, it never happened and I called remit2India customer service and they told me that the transaction went to the different path so it will credit in 4 to 5 days. After hearing that I have requested to cancel that transaction. They told me that it will be available in my account dashboard. However, it was not there and customer service updated me that it will update in a day at that time i can cancel.

If you call customer service if you are looking for a money transfer someone will attend the call quickly. For status updates or any other support, you have to wait for minutes sometimes hours.

I never have seen any cancel option, I have sent an email to customer service that too I got a reply after 4 days that they are looking at my issue. Long story short after 8 days still I am unable to cancel or money is not credited into my account.

I have called customer service again, the first department handover my call to another department and in the second department, I have requested to escalate the situation to his supervisor. That person said they don't have that option and they will call me back in 30 mnts.

Still, I am waiting for my money which got debited from my account a week ago.

Never use this Remit2india for money transfer. They were holding my money for verification purpose and customer can't contact verification team directly and live on the mercy on verification team. Their customer service is world, fraudulent on exchange rate and WORST verification process... Takes forever to complete transaction. They want to deal customer as per their need., I have recently been introduced by my friend and it was my worst experience of my life... Now me and other 2 friends have closed our account with them.

I have initaiated a transaction on Oct 1, 2019. The team said that the documents are under verification process. Remit2 india were not able to verify my documents as it was not uploading. After several times documents emailing, still they were unable to upload my documents .Meanwhile they told me to transfer the funds which I did. I asked them to cancel my account and refund my funds. Since one month they have taken my funds and yet returned in my account. Every day I am following but there is no action to return my money. Is this a Fraud company? Will have to seek a legal service to file against this company. My email address is [protected]@gmail.com

I have sent $5000 and rate displayed to me was 53.70 RS per CAD on the same day Transfast was offering 53.60 and Remitley was offering 53.49 RS per cad. but I did transfer with remit to India but in actual remit2india transferred only 53.07 RS per CAD.

its a complete misleading I would have transfer with others because whatever they show they provide as well. I never faced similar issues in last 5 years with Transfast and remotely not for even a single cent but recently I have joined remit2india considering its Indian company but these guys had cheated me.

I will quit remit2india and never ever come back also will not advice any one to use it.

I have initiated a transaction with remit2india a week ago, submitted all the necessary documents. Whenever i try to call them within the week they are saying transaction is with the compliance team. Collected all my personal details and cancelled the transaction after week on today. They have stolen my personal data with the name of money transfer and finally cancelled the transaction. Since the exchange rate reduced from the day i booked the transaction they intentionally put that on hold and finally cancelled the transaction. This is world's #1 worst service provider.

The most horrible customer service ever.

Not sure why they are not already closed down or sued by some one.

Only thing they are spending on is marketing, advertise better rates than other providers to attract customers. Once you fall into their trap, you are stuck!

I initiated a transfer on 6th August, and every single day till date( 23rd August) has been a night mare and I'm yet to receive my money back. Their is simply no way to reach them. Have spent hours on hold on the hotline with no body to receive the call. Emails to support hotline dont get responded to. I have now managed to request for cancellation of the transaction and request a refund. Dont know when that will be actioned by them

Please please please please please please please listen everybody bothers and sisters don't send your money through this Remit2India. My RTRN is [protected]. Recently 4 days before i made a transaction of AUD8383 to India. Still it in pending and showing KYC process even though i submitted my passport copy and Australian address proof more than 8 times. im trying to get contact them through the phone the number is not working. If i could i give MINUS 10 stars out of 5 stars to remit2india. Can anyone please tell me how get them in contact. Please tell me solution as well. Thank you.

My remit2india trx no is RTRN2810537002.
It is in status 'pending KYC' although I have already provided my passport details.
Now let me know when will the transaction be processed ?
In case you cannot do it in 1 day, I am asking to cancel the trx and refund my money to my bank

I have sent multiple emails, but to no avail.
Everytime I send a mail, I receive a genetic reply.
Also the customer service is very poor. No one ever receives the call

I initiated a transaction to transfer money to my Indian account on Jul 22, 2019. I was asked to submit my passport info, which I obliged and sent immediately. The money was supposed to be transferred to my account before the end of the month. However, its been more than 15 days, not only did they delayed the transfer of the money, they are not responding to my emails or call back requests. It seems like a scam to me and I am worried about my money stuck there forever. My trans ID: [protected]

RTRN No. [protected]
This complaint is regarding remit2india money transfer business. I have done money transfer online on 5th july 2019 and the beneficiary still has not received the money. Not much information is given about why it is not approved. All the required documents were provided but still no money either in beneficiary's account or refund to my account. Very hard to contact them.
Transferred amount 2000AUD.
NAME: CHHAVI GULATI
Beneficiary name: Paras Kalra.

I booked a transaction to send to India via remit2India, a day later told me there is an issue with bank. When i asked what went wrong. They did not tell me, i got email stating that KYC documents incomplete. When i looked at the portal, there is not listing of documents to be submitted. I contacted again, they said they can't proceed with the transaction. Two days later, i asked Remit2India to cancel the transaction and refund. Bloody 8days now, I have not received my funds yet. Firstly, asked to provide the bank details to credit my funds. When i send the details, Remit2India said these details are not matching. THen i send other bank details. They said, we will process it. It is 8 days now, i did not get my money back. HOw horrible is this. We send money for maintenance purpose for food and medical needs. If these people give such harsh treatment for refund. Like bloody wants bribe to get my own money. Is there any place i can complaint to authority. REMIT2INDIA IS WASTE OF TIME AND MONEY. I read the other peoples opinion. Everything is good untill you go through the difficult situation. Remit2India is a very bad customer service. To test what i have gone through try ask for refund see how they will treat you.

I will give them less than zero rating, absolute [censored] service
Start being transparent and stop wasting others time

Today I called remit2india in afternoon spoke to servicesales team and did a aud2000 transaction (you call it instant transfer)
After six hours they came back asking me to provide documentation, I have done several transactions with remit2india couple of months back and my questions:
1.) why I was not told upfront, before initiating that transaction, that I need to upload documents
2.) why you need documentation every other month, last I did my transaction in march
3.) nobody know the minimum number of days or months when you are required new documents
4.) stop selling this [censored] service in name of instant transfers
5) I was told refund will take three days, you kidding me, I paid you right away and you will take 4 days to return my money, this is not fair
5.) start being transparent and stop wasting others time

Stop taking money out of peoples pocket and actually start working for it

horrible.created account to transfer $1500. I have a 10 digit account number but use part of it ( shorter 6 digit one) in general. Remit2india had no issues verifying the shorter 6 digit number and taking the $1500 for beginning of transaction. After i went back in and updated my account number to the 10 digit one, i called customer service explained everything. they assured me they have it all handled and i will not even need to call back. a month passed with no further response and the transaction still on hold. when i called after that, they asked me to create a new account with the 10 digit account number and everything. I did that, called them back (yes i have to call them every time they never do) and confirmed everything. they said issue is not fully resolved i wont need to call back again. A month later, status is unchanged my money is still with them. At this point i had already invested 15 odd emails and about 25 phone conversations with them wasting my valuable office hours. it has been 3 months now and i just want my money back. they still have my money held up. i have email proofs of all of this. Thing that irks me the most is how they were so easily able to pull money from my account and keep it but when asked to refund i have to run behind them constantly emailing and calling during my work hours where every call they assure is the last but it never is.
FYI i transfer money to India with Xoom every month no issues since past 5 years I dont even know their customer care number they are so good.
Please do not take this review with a grain of salt. i never write reviews and i had to let the world know of how horrible remit2india service is.

When I booked transaction with remit2india (customer id : 2666522)transfer rate USD to INR was showing as 74.1 INR, so I was little impressed with rate as it was 10-15 paisa higher than others.
So chosen remit2india.
I socked see that they transferred money to India account with rate of 73.1 after deducting money from my USA account. Many time I have taken follow-up, but they didn't resolve this issue and didn't return me the difference amount. remit2india seems a big cheater they showing some thing on webpage but given some thing else.
I am in USA from long time and using other remittance house but never faced such issue.

They are only showing higher rate on website just for interacting the customers, but actually they are giving lessor rate than others. This the another way of making fool to customers.
Be should away from such cheaters !

I have made transfer one week before and I was told that my money will be received by next working day which was 4 days ago. But so far they did not do any transfer and I even asked to credit back my money. No response from their team. There is no toll free number outside India and I cant access my account. Though I can access sometimes, no status updates actually under My Transations. Worst experience I ever faced with any of 3rd party service providers. WOULD NOT recommend this Remit2India to ANYONE