Reliable Paper IncFalse advertising

D
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a verified customer
Verified customer

The item shown on their site was a TOTALLY different item from the description (which was a generic description).

Basically, a 16 x 16 CORRUGATED WHITE pizza box was shown, and the description simply said "white pizza box".

So, we ordered the box expecting to get what was shown in the photo. What we got was a TOTALLY different item. We received a flimsy white chipboard pizza box that we couldn't use.

When we asked for them to give us what was shown in the photo, or take back what we had received. We were told that "they use stock photos and don't guarantee that what you get is what is shown in the photo, AND we would have to pay for the shipping and a 25% restocking fee to return the item!

So...basically, it was the same as showing a photo of a cadillac car, advertising "car" in the description, and shipping the customer a Yugo, and saying "there you go!".

READ THE FINE PRINT!!! READ ALL OF THE RETURN POLICY!!

And then, ORDER FROM SOMEONE ELSE!!!

Responses

  • Ka
    KarD11 Jan 08, 2010

    Placed order for pizza boxes based on a photo (next to the description) of a stack of WHITE CORRUGATED boxes and a general description of the item as simply "white pizza box" 16 x 16 x 2.

    When item arrived it was a totally different item (flimsy white chipboard box) than what was shown.

    When I called customer service I was told "if you read our return policy you'll find a section at the bottom that states that the photos are stock photos from the suppliers and sometimes they aren't accurate. If you want to return the item there will be a 25% restocking fee and you'll have to pay the return shipping."

    (You're kidding, right?)

    I was supposed to read the entire return policy BEFORE I placed my order in order to know that item shown is not representational of the item I would receive?

    Isn't that sort of like showing a photo of a Cadillac car, describing it simply as "car", and expecting the customer to be satisfied whey they receive a Yugo?

    Bottom line: READ THE RETURN POLICY BEFORE YOU ORDER, THEN ORDER FROM SOMEONE ELSE!!!

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