RecPro
reviews and complaints

I ordered from RecPro mainly for there excellent customer satisfaction reviews and believe me it is excellent. I ordered a Charles 70" Powered double RV wall hugger recliner loveseat and received it in 3 days. One section had received damage during its travels so I called RecPro and they were great, they answered the phone very quickly and I talked to Natalie(no recording) who was very friendly and gave me instructions on the procedure on getting repairs or replacement. With in a week I had a replacement section of the three piece assembly. Thanks RecPro from a loyal customer.

Ordered PVC rubber, caulk, Eternabond tape. 1 tube of caulk had a small dent (almost puncture near top) which was not due to shipping since to box was in excellent shape and the damaged tube was not in a position to get damaged. "Eternabond" tape was not labeled, so it could be generic being sold as Eternabond, but not sure. The tape was wrapped with wax paper and then plastic wrap, but the wax paper stuck to the sides of the tape and was time consuming to pick off tiny pieces of wax paper from the edges of the tape. Otherwise, the order arrived fairly quickly and it was a good price.

This is our first time ordering from RecPro and we were a little cautious and concerned. There was a delay in shipping (weather) and we were not sure how the items would arrive or even when. We are very happy to say that our concerns were unwarranted. Not only did the items arrive in a timely and safe manner, they not only MET our expectations but they FAR EXCEEDED all expectations. The chairs are absolutely perfect and are even better than the photos show. The chairs and the booth cushions are well made and top quality. All of our future purchases for RV items WILL be made with RecPro.

Furniture delivered promptly. One box was broken, but furniture intact. I have a problem with the delivery method. I paid extra to require a signature when my furniture was delivered. I got multiple messages changing the delivery date. When I drove in my driveway, the furniture was on the front porch exposed for all to see. Instead of a signature, the driver put initials. It had been raining and the furniture could have been stolen. When I contacted the delivery company to complain and ask for money back, they said no since furniture arrived intact. You may want to reconsider delivery methods.

Ordered 3 center recliner sections. Within a month the material on one was flaking off. They did replace this one section. Two yrs later (we only use RV 3 months per yr) ALL of the sections are now pealing and look as if they were 20 yrs old. Called and response was that although this "is a very unusual occurrence" , they would not offer any assistance or solution. Stated that the purchase is out of warranty so they are not responsible for any action on their part. Materials used are cheap crap, probably from china. If you want furniture that you need to cover with a sheet then this is the company for you.

Overall, the buying experience should have been flawless. Most as promised. Why 2 star: Product marketing by RecPro for keyless entry mislead me. (purchased wrong unit) I spent a lot of $$ at RecPro as a new customer & they tried to not credit me on my return. I asked for a full refund including shipping & that was denied. My whole plan was to, as always, diversify away from *** when possible! Unfortunately I did end up buying from a different seller at ***. IT WAS CORRECTLY MARKETED and was built by Bauer / keyless lock. I will NOT buy from RecPro again. PS: Return person had an attitude too. Thanks Bill

Purchased 2 Wallhugger recliners and within 3 years the vinyl is badly delaminating and cracking on both of them. The seats were purchased in June along with the pull-out sleeper. I started correspondence with RecPro in July . Whilst responsive, it has been unsatisfactory. I realize the vinyl is covered on a 2 year warranty but RecPro refuse to do anything about it outside of sending a repair kit, which is out of stock (I wonder why?). We have no pets and the RV is used 4-5 times a year. They are not exposed to sunlight as they are in the slide outs. If this is the "quality" of the furniture RecPro stand behind then you need to look elsewhere.

The service what top notch. We received our order in a timely manner. However, I am not remotely thrilled with the recliners I received, They are small and poorly made. The wooden finish on one of them was damaged/scratched deeply even though it had the protective wrap in place. No doubt it was damaged prior to being packaged. The reclining portion of the same unit was damaged also. I have made it functional, but it it not 100%. The leg-rest portion of these units does not even raise to the level of the chair seat, so when fully reclined, your feet are too low to be comfortable. If it weren't such a hassle to return items, I would have pursued sending these back and exchanging for something else. I WOULD NOT RECOMMEND this product.

Ordered a Charles model reclining sofa. We handled the purchase entirely online. I was able to track the shipment all the way, including a 1-day delay from the shipper. The boxes were slightly damaged in shipment, but the sofa components were all in perfect shape. The assembly was as easy as the videos showed. We are all thrilled with the construction, feel of the materials, and overall function of the sofa. I expect we'll be happy with it for years to come. (We considered a sectional from a large online retailer. It was less expensive but had largely dissatisfied reviews with respect to materials, comfort, and durability -- most of which seemed to stem from the unit being constructed to fit through a 26" wide doorway. I'm glad we spent more on the unit we bought.)

We ordered recliners from RecPro in 2018. The material used in them, a soft vinyl, is deteriorating. We have not actually sat in or used them much at all. There response was that since we live in the South( Mississippi), cloth would be a better alternative. These had a 2 year warranty on fabric. We expected these recliners to last until we are ready to sell our RV. Our RV recliners were not used much in 2020/2021 because of Covid restrictions. They are selling recliners designed to withstand RV use, but the fabric does not hold up. After researching this, we read reviews of this same situation happening to others who had bought these recliners. If you know the product does not hold *** in heat or cold conditions then it should not continue to be sold as RV furniture. Not happy campers with purchase of soft vinyl recliners sold by RecPro.

They arrived quicker than expected, which was good. As seats they seem comfortable to sit on. For some reason I thought they were made in America not China. I should have read better. Craftsmanship leaves little to be desired. On the 72" jack knife sofa there is a sizable gap between the seat and the back when in bed mode. On the optional legs, that I paid extra for, the nuts provided did not fit the bolts, luckily I had 4 nuts that would fit the provided bolts for mockup but will need to go buy nuts with nylon locks to replace what I had so they don't work loose. On the 70" jack knife couch with arms the metal square tube framing was only held to the main frame with 1 screw on each corner and one was stripped, I will need to (should have been done in the first place) use small bolts and nuts that go all the way through the main frame. If I could attach pics of what I speak I would. Quality control could use some help.

I Ordered two exit windows and I received two. The paperwork stated it has attached D bulb seal and it has none. I contacted them about this and was told even though it has paperwork included showing such, its paperwork for a teardrop application...and not included... Im not sure what difference that makes... after a few emails i asked since this item did not contain the seal as stated in included paperwork was these two windows returnable and refundable... I asked twice without any kind of answer.. Still no answer. I was However asked what my order number was, I sent it and correspondence just stopped. Nothing. Been Like 6 days... Ive since ordered three more windows from vintage technologies and the packaging was far superior to recpro and with a seal applied to the window rim. Layers of bubble wrap and wrapped fully to fit box tightly and securely. Recpro window was stuck in a oversized box with pieces of cardboard Loosely inserted randomly to somewhat try to stabilize The window but it really didnt.. I would really suggest buying a window from another supplier mainly because of missing gaskets, questionable packaging and poor customer service. I believe when someone pays a premium price that all pieces should be included to match paperwork...

We have mixed emotions.On one hand, it's the best replacement we've found according to fit and finish.On the other hand, it's too expensive (but they all are), the seat sits higher than our old one and the arms are down lower than the old one. I'm almost 6'-0" and my feet don't touch the ground and my arms are just touching the arm rests. My wife is 5'-0" and she says the arm rests are too low even for her, causing her to have to lean over to reach them. The center console arm rest pad is about 3" shorter (front to back) than our old one and it too had cup holders in it. There aren't any dimensions on the web pages that tell you how tall, how deep, weight etc. Just the length. The controls are at the back of the arm rest cup holder and you can't see them because the pad for the arm rest is in the way, may have been better to turn the cup holder 90 degrees counterclockwise so they are on the outside rim. USB ports are a real nice addition too!So mixed emotions.2 reclining love seat pieces arrived on Friday (ordered on Monday) so that was great! The center console piece arrived on the following Monday. Not a big deal just couldn't put it together for a few extra days. BUT, it wasn't supposed to arrive until between Monday and Wednesday anyway, so technically it arrived on time. :)Product was packaged great. Seems like good quality with good body support in all the right places. Cup holders are good size and the plastic insert in the arm rests cup holders is a great addition! Wife says it would be nice if someone would make a cup holder that had a slot in it for a coffee cup handle to fit in though!I'd like to give them 5 stars, but for the things listed above.

I rate this company a 3 star because the product, packaging, shipping timelines are a 5 star but the customer service is less than a 1 star. I order a 70" wall hugging recliner set on a Sunday evening and received them on Tuesday morning. Perhaps they should have taken a couple more minutes in shipping to make sure the third package was correct. When I put the items together, which was easy and as they stated it would be with reasonable directions included, I immediately saw that the assembled unit was not 70" as I had nearly a foot of room left over in my 75" slide instead of 5 inches. I immediately informed them that I had received the wrong console (3rd package). They asked me to send them a picture of the console. I sent 5, one of the assembled unit, one of the box showing the part number which included the number 9 where I assume it should read 12, one of the shipping label saying the box should be 32x33x13" and showing the box measured 10", one with me holding a tape measure across the console showing 9", and another showing the undersized cup holders. I heard nothing for 2 workdays so I inquired again. This time they asked for a picture of the entire width of the unit and insisted I received a 12" console. I sent 5 pictures showing I had placed the unit against one side of the slide, one showing I had placed the end of the tape in the molding on the wall, one showing the other end of the tape measuring 65" at the curve of the arm, one showing the 10" gap left, and a picture at the console showing 32.5" at the center of the console and showing measurement of the console of 28"-37" meaning it was 9". Again it took 2 days to hear back, wherein their response was that they wanted another picture of me measuring the center console. They also stated "I am just confused as there is no possible way that you could have received the 12" console and it not be 70"". I tried to politely inform them that I had not received a 12" console, but a 9" console and that I had been telling and showing them that for a week over the course of the emails, and that I would like them to rectify the situation by sending said 12" console to fulfill the order and advise how they desire the return of the 9" console. I had even volunteered to drive and do the exchange for a consideration of what they would pay for the shipping. As this was on the weekend, I have not received a reply; however, I am highly dissatisfied with the customer service I have received and having found them listed with ComplaintsBoard.com decided to make this known. Their poor service is hindering me completing the installation while we still have reasonably good weather.

I order two products at separate times on [protected]. I first ordered a rubber top 32ft. later in the day i went back and ordered adhesive. the rubber top came on Monday [protected]. The adhesive never came. as i looked into it, it appears they gave both the same shipping number. the adhesive was not in the box with the rubber top on Monday.

Rec Pro delivered love seat recliners day before due date which was great however I was not home. *** left furniture in the rain for hours prior to me getting home. I got the box inside, box fell apart, inside of box soaked. I contacted Rec pro within an hour of when I arrived home. I emailed and called, no response for 5-7 days. Now, they ask for pictures for a claim! I requested assistance, but now offer me $68 for the issue. Furniture cost well over $1,000. I fan dried furniture for 4-5 days prior to installing, thinking they would never respond. Poor, useless customer service. Time is everything.

On November 24 I placed an order with Rec Pro for an Elkhart Plastics grey water tank and a freshwater tank, invoice #***, totaling $487.80. There was a 10-18 week lead time on the tanks from the manufacturer, Elkhart Plactics. Before I placed the order I called Elkhart to verify that the lead time delay was in fact due to the high volume demand for RVs. On December 10 I found the exact same tanks from another supplier, deliverable within a few days. I was not able to contact RecPro by phone, so I had to email them to cancel my order. They replied that I had checked a non cancellation box. I told them that I did not, but that I did check the lead time notification. They replied that the non cancellation and the Lead time box are the same. I do see that now, but it pertains to custom orders only. They are using the same agreement for these products even though they are not a custom order, it is simply a manufacturer delay. They do list tanks as possible custom made, but the ones I ordered are standard, and available from other sources. I also found that my credit card was not just on hold for the 487.80, but actually paid to them, here again, as if this was in fact a custom order. I emailed again to them and explained my reasoning, and asked that my card be credited back the 487.80. I have not received any response from them. I will forward the emails at your request.