CB Travel and Vacations Ramada Complaints #82-101

Ramada review: Charges for smoking in the room

Erik H. of US

Nov 30, 2020 2:47 pm UTC

Verified customer

I was charged for smoking in the room $350. At no time had I smoked in the room. I am very respectful and aware of the odors of cigarettes since I am a smoker. Since there are no ashtrays outside, I policed my butts and disposed of them in the trash can. Four times I have inquired why I have not received my deposit back and I was told unsure no notes made. Until today when I called after it being 3 weeks since my last stay, I was told the manager was called and he said to inform me that I smoked in the room since there were cigarette butts in the trash can.
I am curious to hat my consideration to not leave them on the ground outside your establishment is now costing me as a penalty again for my thoughtfulness. This is accurate and again at no time had I smoked in the room. And nothing has been noted on each of my inquires till now. That is completely unacceptable in my mind and no way to run a business. So I expect to receive a prompt response along with more evidence that I smoked in the room other than the maid saying there were two butts in the trash can.

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