Ralph in Garden Grove California review: Gift card

I received a gift card of $50.00 from a friend. I never used since that day.
Last Saturday March 4 2023, I went to Ralph in garden Grove California to buy grocery. When I used this gift card to pay, the balance of the gift card is $00.
Can you check for me what happened and help me to recover the money from the gift card.
Thank you,
Thomas
[protected]@yahoo.com