Rack Room Shoes review: Service at rack room

Special ordered a pair of shoes. Can't find the original receipt but had the shipping confirmation which shows transaction order #, the date and cost paid.

I was denied a refund however when I tried to take back. The shoes did not fit.

I was told b/c I didn't have a receipt, I could not return them. I was provider a customer support phone # to try to obtain a copy of the purchase receipt information. Why is a store telling me how to do something the store employee could do? I provided them a copy of the shipping information, which contained (in my opinion) the important information needed.

The order # is [protected], date 4/19/2022

shipped to Jamie Dotson, 193 Maple Hill Dr, Newman GA 30265

Item (SKU) 202215 Total $44.93 (total cost with tax).

The store in question was the Peachtree City location which is where the item was purchased. I am not sure how this became such a difficult task from a reasonable request.

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