Pure Nutrients / Nature Cleanse — false advertising
Beware:this company should not be in business. Consumers do not buy their products!!!
I, too, had a very unpleasant experience with pure nutrients, nature cleasne product. I ordered the product online on 5/8, however the invoice indicated the order date was 5/11/09. I received the shipment on 5/16/09, for my 15 day trial period. What a joke. Once I received the order it stated the terms and conditions of their product regarding payment. No where in their online advertising did it mention anything about $93.95 being deducted monthly from my account. A misrepresentation to say the very least. The first time I called the customer service line, I was informed the "store" was closed, operational only monday - friday. The second time I called I spoke with a vanessa id#22439 (if that is real) and told that my account had been charged $88.00 plus $1.00 (hmm) because I had exceeded the amount of time, I did not call by the 14th day to cancel, to cancel. Vanessa was exceptionally unhelpful, and when I asked how we could resolve this issue, she simply quoted policy like a parrot. When I asked to speak to her supervisior I was informed he was too busy and that I would have to wait a long time. I said I didn't mind waiting, but again she reinterated he was too busy. When I asked about contacting corporate headquarters she told me that she could not divulge that. No phone number as well, though I was given an email address to contact: [protected]@purenutrientsproducts.com. I wrote, no response. This is not a reputable company that has anything resembling anywhere near ethical values. Do not do business with them.
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