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Goglia Nutrition / G-Plans.com Customer Service Phone, Email, Contacts

Goglia Nutrition / G-Plans.com
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3.3 121 Reviews

Goglia Nutrition / G-Plans.com Complaints Summary

68 Resolved
53 Unresolved
Our verdict: While Goglia Nutrition / G-Plans.com has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Goglia Nutrition / G-Plans.com reviews & complaints 121

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Newest Goglia Nutrition / G-Plans.com reviews & complaints

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4:47 pm EST
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Goglia Nutrition / G-Plans.com Scam

On 12-13-2023 I got charged twice for $198.00 and $229.00 through g plans online. I did not talk to a dr nor receive any medication. Once I knew the price I declined the offer but they still billed me. This is on a medical account and if I don’t show proof of purchase they shut my account down. I use this account for my special needs son. I need this resolved immediately because I did not authorize these transactions.

Claimed loss: 12/13/2023: xxgplans <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> $198.0012/13/2023 rxgplans(<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>. $229.00

Desired outcome: Refund immediately

Confidential Information Hidden: This section contains confidential information visible to verified Goglia Nutrition / G-Plans.com representatives only. If you are affiliated with Goglia Nutrition / G-Plans.com, please claim your business to access these details.

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10:50 pm EST
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Goglia Nutrition / G-Plans.com G- Plan Weight Loss

I signed up for Weight Loss plan G PLan they took out the money from my credit card 1.) $229.00 on 11/14/23 2;) $396.00 for a total of $625.00. I was contacted by email reciepts for charges. Then I called them and emailed three times. Called in one weeks time no results. No Doctor. No wieght loss program. No counselor No product for weight loss. Basically I paid for a pretend weight loss program with no Doctors and no Meds and now I am out $696.00.

Claimed loss: Refund of full amount

Desired outcome: I should not have to chase and email and call. Its fraud.

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9:17 am EDT
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Goglia Nutrition / G-Plans.com G-plans is a fraud that puts you into plans that you don't ask for.

They have a very misleading web site that slams you into different options that you don't even know you are agreeing too. They ended up charging me for an entire year and even thought they say they have a 30 day money back guarantee they refuse to refund the money. They lie about the services they are goin to give you and it is impossible to speak to any one in customer support. They put me into a meal plan that I did not ask for and continued charging me and sending meals.

Desired outcome: I want my money back.

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8:57 am EDT
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Goglia Nutrition / G-Plans.com Refund never received

I had my appointment with the provider and she said I was not eligible for ozempic and that she’d cancel and refund everything.

Meanwhile I paid 297$ for pre order of ozempic I can’t even be prescribed and never received a refund.

I have called everyday costumer support and leave voicemails, they don’t reply and i emailed support as well at least 4 times.

Desired outcome: Refund for 297$

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8:36 am EDT

Goglia Nutrition / G-Plans.com G plan

This is a completely misleading product. They are charging an enormous amount and then making you think your are getting the medicine which your not. I do not have insurance for this and immediately after realizing that the medicine is not included no one would help me cancel this. I called, got no one, I emailed and got automated responses. This is a scam

Desired outcome: refund of original amount

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1:59 am EDT
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Goglia Nutrition / G-Plans.com Unable to cancel my subscription

Hello,

I have subscribed to G-Plans and would like to cancel my subscription, but it is not possible online, even though I am logged into my personal space on the platform.

The only option provided is to call, but I do not live in the United States.

It should be easy to cancel this sort of subscription without having to call from the other side of the world. Please help me with this process.

Desired outcome: Subscription cancelled

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10:17 pm EDT
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Goglia Nutrition / G-Plans.com Unauthorized charges & Refuse to allow Cancellation

Signed up with wrong payment method, tried calling to change no human answers. Website will not allow either. Decided it was unprofessional so tried to cancel, received a message I can’t cancel I’m on a Pro plan. For the last 3 days I’ve called to cancel, no live human answers the phone. I emailed 5+ times and called 5* times and keep receiving messages “How can I help”. This is the most unprofessionally run business I have encountered. The worst part is they have my bank info. I need help.

Desired outcome: Confirmation of cancelled subscription, membership everything that has to do with g-plan.

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4:07 pm EDT
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Goglia Nutrition / G-Plans.com G-Plan

After receiving a fraud alert from my bank, I decided to cancel. I researched online and noticed A LOT of complaints - something I should have done before signing up. I cannot cancel from the app and you're directed to call but when you call you get an automated message. Unfortunately, they ran the payment again and were successful because my bank had removed the fraud flag before I could actually cancel.

When you try to cancel on the app, it directs you to call a 609# that has an automated message. The message basically states that "due to high call volume" (probably due to complaints and requests to cancel/refunded) callers are directed to use their ChatBot and a link it automatically texted to the caller. When you chat with the ChatBot about cancelling and request a refund it tells you that they will have a "billing specialist contact you as soon as possible." Someone did reach out to me but they I couldn't open up their message to respond to them - it couldn't be found? (see attached image)

Also, why highlight your phone number and state "Speak to a real human:" if you cannot speak to a real human? (see attached image)

They are literally forcing consumers to complain about them without giving themselves the opportunity to make things right. They are no longer rated by the BBB and have numbers fraud complaints.

I hope they actually review this and honor their cancellation and refund policy.

Desired outcome: For G-Plan to honor their cancellation / refund policy but to also change their business practices so consumers can work directly with them and not feel the need to file complaint here, with BBB, on TrustPilot, etc. to get their attention.

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Iris Delao-Bran
, US
Aug 02, 2023 12:19 pm EDT
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I am experiencing the same situation i have email several times gone through the chat to end up to were i started. I wat to cancel but the fraudulent is having me go in circles,no reply from emails sent. Ican seen to get enyone to cancel and refund my money. Can you tell me how you got your money back they own me near 600 dollars.

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7:40 pm EDT

Goglia Nutrition / G-Plans.com G-plan

I cannot get ahold of anyone in customer service to cancel. It sends me a bot link and I put in the wrong email address. Now it will not let me do anything. The same recording is on 24/7,except for weekends. I am going through my bank to dispute the charges and block them. This should not be this big of a hassle to cancel the subscription, which I apparently signed up for when I thought I was just buying product.

Desired outcome: Cancel the plan!

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11:04 am EDT
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Goglia Nutrition / G-Plans.com G-Plans

I thought this was a weight loss plan not meals. I have a medical condition and cannot eat these meals. I tried canceling immediately. Many voicemails, emails, called everyday, never wanted the meals. They sent them anyway. When I got the robot chat they said they couldn't find my subscription, lie! They charged me $75. the next day! It's not money back guarantee as was stated and now they want to charge me $59. per the robot chat for canceling! I have a $75. charge on my cc after I left numerous messages to cancel immediately after ordering. Give me a real person to talk to!

This is the most crooked company ever! Do not order from them!

Desired outcome: All money back and cancel!

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6:37 am EDT
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Goglia Nutrition / G-Plans.com False Advertising and Cancellation

July 5th, 2023 at 4am. The calculator I was using, tdeecalculator.net, to plan my weight loss recommended this service to help plan my meals. It stated it would only be $39 a month, but when I checked the settings after it set up it's an annual plan for $234 and it won't let me cancel because the "Current payment method is not allowed for cancellation" when they only give you one option to pay by card.

When going through their help bot, it let me view cancellation advice once and then wouldn't let me interact with those fact links again after. There is no advice on how to deal with "Payment method is not allowed for cancellation" only how to cancel if you went through the Apple Store or Google Play Store.

Desired outcome: I want a cancellation of this subscription and them to delete the payment information and a refund.

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3:49 am EDT
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Goglia Nutrition / G-Plans.com G-Plan subscription cancellation

I have tried twice now to cancel this subscription and every time I get charged AGAIN. I tried it through the settings which informed me that as I subscribed to a "Pro" plan I can not cancel and have to contact the customer centre...living in South Africa this we cost even more than the atrocious amounts of unauthorised transactions on my card. Tried the "bot" route and got an e-mail to say I am still subscribed for "free" but will then be charged again. CAN YOU PLEASE REFUND ME AND PLEASE SHUT DOWN THIS ATROCIOUS company.

I cannot believe that this deceitful company has not been shut down yet. If this company operated like this in South Africa their doors would be closed by now if you see the amount of complaints.

Desired outcome: REFUND AND CLOSE THEM DOWN

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9:08 pm EDT
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Goglia Nutrition / G-Plans.com Pro Plan G-Plans

MOST DECEITFUL I HAVE EVER DEALT WITH! They have the sneakiest ways to have you sign up for plans and items you have no clue you are dining up for. It’s not until you get charged on your credit card that you realize they deceived you with the adds. Yes they hold to their terms and conditions, but the way way the trick you into these terms and conditions should be and maybe are criminal. If they were not so horrible then they would not have had their accreditation from the BBB REVOKED! They would not have hundreds maybe thousands of complaints. Ok, my situation is I signed up for the 39.99 per month with a money back guarantee if not satisfied. I also signed up for an offer that was clearly stated you get one weeks worth of meals, free all you need to do is pay $10.99 for shipping and handling. I thought this sounded great. I would try the meals and if I liked them maybe I would get them every once in a while. Well I got my shipment. My card was charged for 1099, but then a few days later, I noticed my card was charged for 74.94. That’s when I decided I wanted to cancel because this was very sneaky of them. I’m trying to still find anywhere online that says that I committed to four weeks of meals at 74.94 per week. There’s absolutely no way I would have signed up for this knowingly After trying to call with no answer they suggested I do the chat because they can usually get back within two hours. I waited well over a week before I heard anything. I still can’t get a hold of anybody on the phone and it’s been over two weeks. I’ve contacted my credit card company, I’ve contacted the Better Business Bureau and now I will be looking into a class action lawsuit for all these false advertising. They tell you to cancel all you need to do is go to the app and cancel but when you try to do that they say no with your plan you need to call and cancel when you call there is never anybody to answer your phone or your email you don’t get an email back until after you file a complaint with the Better Business Bureau. You try to comment on their Facebook page or Instagram page to warn future customers that they are scammers, but they block you and if you want to verify my account G. plans, you can talk to Alberto who I am waiting to hear back from on an email so he can tell me where I can find these terms and conditions of the meal plan that I signed up for. I am not saying I didn’t sign up for them. I am saying I signed up for them, not knowingly and through very deceptive advertising and what’s really funny is I found this as part of their advertisement. I will copy and paste below.

No secrets here! We love our clients and are happy to be 100% transparent.

Goglia Nutrition - Terms & Conditions

Last Updated: September 18, 2018

Hahahaha

Desired outcome: The best outcome here is that there would be a class action lawsuit, and they would have to pay back all the money that they scammed us into! And I will be looking into that!

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8:25 pm EDT

Goglia Nutrition / G-Plans.com Subscription and account cancelled

I signed up for a subscription because it was advertised as only being $39.99 per month. I was charged the $39.99 but then I was also charged $147.99 but not told as to why and for what. Also my account says it is going to be $176 per month for a “pro” account which I did not sign up for. I have tried to cancel my account all day but it still shows as active. I just want my account to be cancelled and refunded for the $147.99 that I was charged without my knowledge.

Desired outcome: Account cancelled and refunded for $147.99

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Update by Ghost8451
May 15, 2023 8:51 pm EDT

I signed up for a monthly subscription that was only supposed to be $39.99 per month on 5/14/23. I was then charged an additional $147.99 but was never told I was being charged that amount as well. Now my plan also says it’s $176 per month when I never signed up for anything like that. I have tried calling as well as doing their chat option. The chat option has said multiple times that they have cancelled my account immediately but it is still active. I have already cancelled my card so I wouldn’t be charged anything else. I would like my account canceled as well as a refund for the $147.99 I was charged without reason.

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8:31 am EDT
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Goglia Nutrition / G-Plans.com g plans unauthorized charges

Purchased the service 5/2/23 with an advertised one time fee of $39 dollars that is 100% refundable as stated in the advertisement. The company has misleading options upon checkout? or in the app? that get you to switch to a subscription that they claim their small print explains that it is non-refundable. In addition they charged me a whole years worth for the plan although I had not authorized that. Their charges are misleading, I used the app one time to explore my purchase and ended up subscribed for a meal plan that I do not want. They can't even explain to me what they are providing to me for the fees they have charged. Now they have transitioned me to the "free" plan but have not refunded any fees. leah.[protected]@g-plans.intercom-mail.com and kendra.[protected]@g-plans.intercom-mail.com are the email addresses I have been communicating with.

Desired outcome: please refund all the charges in full

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12:30 pm EDT

Goglia Nutrition / G-Plans.com Cancel plan and refund

Had the plan less than a week, want a refund of $226.00 and cancelation of services.

I don't get my refund by Friday, I have already put a complaint in with the BBB and my lawyer, next will be attorney general of the state of Ohio, and the federal government.

Give me my money back NOW!

CATHLEEN L. WHITE

330.235.3648

[protected]@gmail.com

Desired outcome: Refund and cancelation

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11:39 pm EDT
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Goglia Nutrition / G-Plans.com My refund!

G-plan is a rip off! This has been the dumbest thing I have ever done in my life. I paid in March 22, 2023 for the annual plan and wanted to cancel instantly. I canceled online, told me I was going to get a refund and until now I cannot. I tried calling, messaging on the app and even IG. They confirmed via chat that they were going to issue a refund and it’s been over one month and no refund. I’m so mad at them for ripping people off. They prey on vulnerable folks. I really hope someone does something about them.

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9:17 am EDT
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Goglia Nutrition / G-Plans.com G plan subscription

I signed up a long time ago, and instantly realized that it is not what I wanted. I asked for cancellation and they told me how to cancel it via App subscription on my phone. I did. I kept seeing charges.. and looked up again, with tiny fonts, it says that cancelling app subscription is not canceling the account. I found out more and went on the website and found tiny area to cancel. I went in and it says I have to call. So I called for weeks, and there is not one time that they picked up. I emailed, called.. nothing. This company has got to stop. Such unethical and unprofessional business. Stop this.

Desired outcome: Cancelling the service and STOP CHARGING, and refund the amount that they been charging for I don’t know how many months

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2:27 pm EDT

Goglia Nutrition / G-Plans.com G Plans Services

Trying to cancel my account which was guaranteed to me as soon as I created the account in the first place (cancel within 30 days get a full refund) and app says I need to speak to a representative to cancel but no one has answered by 14 plus calls over two days, no one has answered emails, or app chat service! I have also been charged with ADDITIONAL services I never signed up for (additional $80).

Desired outcome: Refund and cancelled account asap for all funds taken from me by G Plans.

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10:10 am EDT

Goglia Nutrition / G-Plans.com I want to cancel my account

I signed up for a free 7 day trial and was still charged and is impossible to cancel the subscription. I haven't used it and don't intend to and I am unable to cancel. I was also told that I would have the option to cancel before the 7 days and I didn't get an email or any notification allowing me to cancel. I have also sent emails which have been ignored.

Desired outcome: I want the account cancelled and I need a refund

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Goglia Nutrition / G-Plans.com In-depth Review

Overview: Goglia Nutrition / G-Plans.com is a reputable nutrition company that offers personalized nutrition plans and programs to help individuals achieve their health and wellness goals. With a strong background and history in the industry, Goglia Nutrition is committed to providing high-quality services that are tailored to each individual's needs and preferences.

Services Offered: Goglia Nutrition / G-Plans.com offers a wide range of services to cater to different nutritional needs. Their nutrition plans are carefully designed to provide comprehensive guidance on healthy eating habits, portion control, and meal planning. With a focus on customization, Goglia Nutrition ensures that each plan is tailored to the individual's specific goals and preferences. Additionally, their programs include specialized features such as recipe suggestions, grocery lists, and progress tracking tools.

Customer Experience: Goglia Nutrition / G-Plans.com prioritizes user-friendly website navigation and a seamless user interface. The registration and onboarding process is straightforward, allowing customers to quickly get started on their personalized nutrition journey. The company also offers responsive customer support, ensuring that any queries or concerns are addressed promptly. User feedback and testimonials highlight the positive experiences and successful outcomes achieved through Goglia Nutrition's services.

Customization and Personalization: Goglia Nutrition / G-Plans.com excels in providing a high level of customization in their nutrition plans. Customers have the ability to tailor their plans to their individual needs and preferences, taking into account factors such as dietary restrictions, allergies, and personal goals. The company also offers personalized recommendations and adjustments based on the customer's progress, ensuring that the nutrition plan evolves with their changing needs.

Expertise and Credibility: Goglia Nutrition / G-Plans.com boasts a team of highly qualified and credentialed nutrition experts and professionals. With extensive experience in the field of nutrition, they possess the knowledge and expertise to guide individuals towards optimal health and wellness. The nutrition plans offered by Goglia Nutrition are backed by scientific research and evidence, ensuring their effectiveness and credibility.

Effectiveness of Plans: Goglia Nutrition / G-Plans.com has a proven track record of success, with numerous testimonials from satisfied customers. The nutrition plans set realistic and achievable goals, allowing individuals to make sustainable lifestyle changes. The plans have been shown to yield positive health outcomes and improvements, such as weight loss, increased energy levels, and improved overall well-being.

Pricing and Value for Money: Goglia Nutrition / G-Plans.com offers their nutrition plans and programs at competitive prices. When compared to similar services in the industry, Goglia Nutrition provides excellent value for money. The pricing includes additional features and benefits, such as access to recipe libraries, educational resources, and ongoing support from nutrition experts.

Accessibility and Convenience: Goglia Nutrition / G-Plans.com understands the importance of accessibility and convenience in today's fast-paced world. They offer a mobile app and online platform, allowing customers to access their nutrition plans anytime, anywhere. Integration with wearable devices and fitness trackers further enhances the convenience, enabling individuals to track their progress seamlessly.

Privacy and Data Security: Goglia Nutrition / G-Plans.com takes customer privacy and data security seriously. They have implemented robust measures to protect customer data and personal information. The company complies with privacy regulations and standards, ensuring that customer information is handled with the utmost care and confidentiality. Transparency in data handling and sharing practices further enhances customer trust.

Overall Recommendation: Goglia Nutrition / G-Plans.com stands out as a reliable and effective nutrition service provider. With their personalized nutrition plans, expert guidance, and proven track record, they are highly recommended for individuals seeking to improve their health and achieve their wellness goals. Whether you are looking to lose weight, increase energy levels, or enhance overall well-being, Goglia Nutrition / G-Plans.com is the ideal choice for personalized nutrition guidance.

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Goglia Nutrition / G-Plans.com contacts

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+1 (619) 220-9009

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