Heaven On Earth Day Spa
reviews and complaints

I had a complaint placed on your site about my company by a client. The client was refunded in full and told me that she would have it removed but did not keep to her would.
Half of the stuff she menioned was not even true. She is also a medical doctor and tried to use medical terms to make the situation seem bad.
She had all the treaments done and at the end decided that she was unhappy. Therw were 4 of them, this was just not possible. She is a scam and does this often, I would think so, because all of them could not of been unhappy. They just did not want to pay.

We have been rated top 15 spa in south africa and top 3 in kzn. You can go to www.dayspasinkzn.co.za click on most popular spas to view this.

Please could you guide me on how tis bad review of my spacan be removed as she was refunded in full and in the true sense has scammed me.

Would really ppreciate your advice.

Thankyou samaya naidoo

"heaven on earth spa musgrave"=Hell on Earth!
 
This establishment is located in the owners house. The rooms are less than 2 metres sq. And can barely fit two clients and 2 therapists. Children on plastic scooters are playing on gravel outside the window. A single recording of hideous flute music plays for the entire time-hideous. The webpage suggests tranquil environment and highly trained specialists- I wonder if this means children screaming outside and staff who have no beauty therapist training and who had to be educated by us on how to do a mud wrap . The products used are of indeterminate origin and when asked to identify the brand - the therapists did not know what they were using. There is no assessment form so if you have any medical conditions or are on treatment they don't care. 

This booking was appalling. The staff are utterly unprofessional and untrained. The rooms are cold And draughty. The therapists don't treat you with courtesy and are argumentative and rude. 
It was my mums birthday and we were totally disgusted. 
The therapist proceeded to injure my back despite repeatedly being told that it hurt. The treatments were approximately fifteen minutes long and we were left to occupy ourselves till the staff were organised enough to attend to us. The beds abutted the Walls so in any treatment only half of u was treated and the other half had a coursery rub. This establishment  is noisy. Children are screaming outside the window and ill equipped to deal with four people simultaneously.
I cannot think of a worse environment for relaxing, perhaps a warzone.
 
My sister who managed to survive till the facial- had her face burning for Saturday and subsequently peeling despite requesting the therapist to stop repeatedly.!
 
Upon repeatedly discussing these failures with the owner she did nothing to resolve them. And her final comment sans apology was to send the booking agent an email.