Pubg Mobile (Tencent/Krafton) review: Service level in game and external

When my account got hacked, I struggled for 2 weeks with in game support. They kept saying I need to unlink the twitter account.

In my case, this was not possible because the hacker logged in before the 7 day unlink would be successful. Fed up, I reached out to the pubg Community where they recommended I install Multi parallel which will instantly ban me for 7 days.

I logged in as normal, selected unlink and then logged in via Multi Parallel. Unfortunately I received a 10 year ban. So now I am stuck between a rock and a hard place.

In Game Support didn't want to assist, so I took it upon myself and now I can not use my account any more for 10 years. Emailing support also closes the ticket instantly without ANY assistance whatsoever.

I've been playing pubg since season 2, sent a bucket load on the game and this is how I get treated when I request for assistance. This is utterly disgusting how you treat your customers. Below is the email I send on a daily basis.

> Good day.

>

> My socials were hacked and the hacker had changed all my details on both

> Facebook and Twitter.

> I was clever enough to link my email to the game so I can still access my

> account.

>

> When I logged in through email, I saw the guy had left my clan, spent my

> UC and coupons and stuffed up my KD.

> I proceeded with recovering my FB which was successful through sending my

> Identification details. Twitter not so much and they are unable to help.

> I regained my account through FB and logged a ticket to please remove my

> Twitter as the hacker still has access and was messing around on a daily

> basis with my account.

>

> In game support suggested u linking which takes 7 days. The hacker loaded

> in daily so that was no option.

> I pleaded with in game support who stated "unfortunately we can not help

> you"

> So I reached out to online forums where a redit forum aiming at helping

> people regain their accounts suggested I install Multi Parallel.

> This will ban my count for 7 days allowing the unlink to complete

> successfully.

> So I logged in as normal, selected unlink on Twitter and then logged in

> via multi parallel. I had instantly received a 10 year ban.

> I've been playing since season 2, spent a bucket load of money on the

> game. You can refer to the logs as well where I started playing on an

> iPhone 5s, moved over to a Huawei y7, then a Huawei p30 lite and finally a

> Huawei p40.

> In between there was use of a emulator (which I did report to pubg t the

> time that it's only being used due to my phone being broken until it can be

> replaced. Which wasn't long) and Samsung i900 as I wanted to test

> compatibility and stability as a emergency device. I also have YouTube

> clips on my YouTube account proving that it's my account. Most of my

> achievements had been completed and I'm so close to 6000 achievement points.

> I do not have a LG phone which is showing up in recent device activities

> so I presume it's used by the hacker.

>

> Now here is my plead.

> Kindly unlock my account as I had to take measures into my own hands due

> to the lack of customer support from your in game support.

> I, Dewald van Heerden, had personally banned my own account as support did

> not provide Any assistance during the past 2 weeks.

> You can refer to the in game support log as well where I asked for

> assistance. I've asked (while logged in via email) to unlink both socials.

> I've informed support that I regained access to my Facebook and just

> needed them to unlink Twitter from their end.

> I battled for 2 weeks with no assistance.

> I dont care about the UC spend and all the other stuff.

> I just want my account back unbanned and no socials linked.

>

> *complaint*

> If this is how you tread your clients, then I will need to take legal

> action which will also be posted on every social media platform globally.

> Unless you are willing to help.

>

> I gratefully await your email.

>

> Regards,

> ‪[protected]‬