Progressive Insurance Co. review: Buyers beware!

I have had Progressive Insurance for over a year with no tickets or accidents, yet at renewal time this year my rates went up about 20%. Then to add insult to injury, about a month after renewal, my son and his girlfriend broke down out of town so I called for roadside assistance. Three hours and multiple phone calls later, my son received a call from Progressive telling him the wrecker company had cancelled the request and that they had to reassign it to another provider. My son and his girlfriend were at that time in the dark and in a city they did not live in... so much for Progressive asking if they were in a safe place! Needless to say, I'll be changing insurance companies! What the heck happened to customer service?