Duke Energy review: Duke energy deception

MUST READ………. beware of what may happen to you. This is an informative comment based on my experience and want people to know so they can make the best decision. After being with the A/C and heating plan with Duke Energy since 2021 and invested in the plan (not the only one I enrolled in at the time) thinking I had a piece of mind being that I live in Central Florida and it gets hot, the other day my A/C went out. They immediately denied the claim and after a struggle with a supervisor he approved a leak detection (Duke Energy cost of $260). After finding out that the leak was in the coil inside air handler the repair was immediately denied. Again, speaking to the supervisor with even a greater struggle I was told that I did not have a professional maintenance plan, and it was my neglect. Furthermore, he expressed that I did not have the right plan which when I enrolled at the time there was only one. He went on to say that they are a business, and they need to make money with no empathy or consideration to how long I have been with the protection plan. Ever feel like talking to an insurance company where they will do anything NOT to pay a claim and put the burden on you, well this is the same feeling. Duke Energy Monopolizes on A/C units under 10 years where they process a claim with the manufacturer pretending that the plan you enrolled in with them was beneficial. But if you’re A/C unit is over 10 years old THIS IS A SCAM, and I strongly do not recommend. Hope this helps you in understanding the DUKE ENERGY deception.