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MONI Smart Security

Farmers Branch, US
Registration date: Jul 11, 2012
0 helpful votes

MONI Smart Security’s comments

Hi my name is David Sodiende with the Corporate Office of Monitronics. I’m sorry to hear that you are having problems with your account. I understand your concerns and I would like to speak with you regarding any and all issues you may be having with your account. Please call my office at 855-299-2081 from 8:00am-7:00pm Central Time.
Thank you,
Monitronics Cares
Jul 11, 2012
11:44 am EDT
Monitronics Cares
Hi my name is David Sodiende with the Corporate Office of Monitronics. I’m sorry to hear that you are having problems with your account. I understand your concerns and I would like to speak with you regarding any and all issues you may be having with your account. Please call my office at 855-299-2081 from 8:00am-7:00pm Central Time.
Thank you,
Monitronics Cares
Monitronics Cares
Hi my name is David Sodiende with the Corporate Office of Monitronics. I’m sorry to hear that you are having problems with your account. I understand your concerns and I would like to speak with you regarding any and all issues you may be having with your account. Please call my office at 855-299-2081 from 8:00am-7:00pm Central Time.
Thank you,
Monitronics Cares
Monitronics Cares
Hi my name is David Sodiende with the Corporate Office of Monitronics. I’m sorry to hear that you are having problems with your account. I understand your concerns and I would like to speak with you regarding any and all issues you may be having with your account. Please call my office at 855-299-2081 from 8:00am-7:00pm Central Time.
Thank you,
Monitronics Cares
Aug 24, 2012
9:24 am EDT
Monitronics Cares
Hi my name is David Sodiende with the Corporate Office of Monitronics. I’m sorry to hear that you are having problems with your account. I understand your concerns and I want work with you to get this issue resolved. Please call my office at 855-299-2081 from 8:00am-7:00pm Central Time.
Thank you,
Monitronics Cares
Feb 27, 2013
11:03 am EST
Dear Valued Customer,

Thank you for taking the time to notify me about your concerns with your service. I have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Please accept my sincere apology for any trouble or inconvenience we have caused you. Again, I really appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It is my goal to retain you as a satisfied customer and I will love to get this issue resolved for you. Please provide me with your account information or your contact number? So I can research your account and follow up with you

I can be reached at 855-299-2081 from 8:00am-7:00pm Central Time Monday through Thursday and Friday 8:00 a.m. to 5:00 p.m. If I am unavailable, please leave a voicemail message so that I may return your call promptly.

Thank you,
David Sodiende

Executive Response
Dear Valued Customer,
Thank you for informing me of your concern. I apologize for the inconvenience you have experienced with us. I understand your frustrations regarding your concern with our customer service agents and I will like to assist you to resolve any questions or concerns you may have. Please contact me at 855-299-2081 Monday through Thursday 10:30am-7:30pm and Friday 8:30am-5:00pm Central Time.
Thank you,
Chris Khouthong
Executive Response
Jul 23, 2013
5:51 pm EDT
Thank you for taking time to contact Monitronics about your concern. My Name is David Sodiende and I’m with the Resolutions Department here at Monitronics. I am sorry to hear that you have been receiving unsolicited telemarketing phone calls. I understand your frustration and want to help resolve your issue. I assure you that Monitronics is an alarm monitoring company only and does not sell, install or service alarm systems. Monitronics is not responsible for any telemarketing acts or omissions in relation to sales installation or service. Please contact me at 1- 855-299-2081 for additional assistance.
Jan 13, 2014
12:24 pm EST
Thank you for your feedback and we are concerned to learn of your customer service/monitoring experience. We are sorry to learn of the incidents and hope everyone is safe because your security is our top priority. Please know that your experiences are not indicative of the standards we try to achieve. Please contact our Executive Response Team. We would like the opportunity to address your concerns. We are here Monday through Thursday 8:00 a.m. to 7:00 p.m., CTS and Fridays 8:00 a.m. to 5:00 p.m., CST. We are closed Saturdays and Sundays.
Hello,

I'm very sorry to hear about your recent customer service experience and I would like an opportunity to resolve your concerns. Please contact me at your earliest convenience. I can be reached at 1-888-758-5900 from 9:30 am -6:00 pm Central Time Monday through Thursday and Friday 8:30 a.m. to 5:00 p.m.

Thank you,

John Kyser
Executive Response Team
Jun 02, 2015
9:06 am EDT
Hello,

We're sorry to hear about your recent experience and we would like to investigate further to resolve this matter. Please email us your account information at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and resolving this matter.

Sincerely,

Monitronics
Executive Response Department
Sep 28, 2015
9:42 am EDT
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
Oct 12, 2015
4:22 pm EDT
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
Oct 20, 2015
12:30 pm EDT
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
Nov 06, 2015
10:15 am EST
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department