Hi Lido,
I’m Emir from Freelancer and I saw this post. We value feedback from our users and this particular issue has been raised before. Freelancer.com empowers skilled proferssionals in developing nations to get lucrative technical jobs that might not be available to them in their countries. A low wage for someone in the west can be significant for someone else in the developing world.
As for small businesses, Freelancer.com allows them to engage the same professionals to execute jobs at very reasonable costs. With money saved, they can use their additional funds and resources for business development and expansion. To date, we have more than 3.4 millions users worldwide and have paid out over $120, 000, 000 to freelancers around the world.
To know more about Freelancer.com, please visit us (http://www.freelancer.com/info/about.php) and check out our awards, the success stories, experiences from satisfied customers.
Thank you and we hope that we have adequately addressed your concerns.
Hi rvergara1,
My name is Emir and I work for Freelancer.com. I came across this post. I’d like to inform you that cpaleads60 also known as Muhammad Zeeshan and all of his duplicate accounts have been suspended already. Be assured that we will continue to push our dedicated teams to scan and remove dubious accounts and users.
Thank you very much and we hope you continue to use Freelancer.com. If you need any help, please e-mail customer-support@freelanecer.com.
Hi Alexmarketing. My name is Emir and I work for Freelancer.com. I came across your post here and would like to help. I’ve forwarded the accounts to our Contact Support Managers. We’ll conduct our investigation and suspend the accounts if necessary. Be assured that we’re pushing our dedicated teams to scan dubious accounts.
We encourage you also to use the Milestone Payment System to help projects get completed smoothly. By placing a Milestone Payment, we will hold the funds until you are 100% happy with the work completed. Using a Milestone payment will also let you use Freelancer.com’s Dispute Resolution Service, which allows you to dispute the Milestone if you are unhappy with the performance of the freelancer. For more information, please visit this link (http://www.freelancer.com/faq/view.php) and acess the FAQ.
The Freealancer.com Reputation System is still by far the best way to gauge an Employer or Freelancer’s reliability. Aside from checking the user’s reputation, you may also want to check how they thoroughly described a project (the more detailed and specific it is, the better) and how much they were willing to pay for the project. Considering freelancers with high reputation will help you identify more reliable and reputable people to work with.
Thank you very much. We hope we have addressed your concerns and use Freelancer.com services again.
Hi everyone. My name is Emir and I work for Freelancer.com. I regularly visit complaintsboard.com to assist users who have account concerns on Freelancer.com and I came across this post here. I’d like to help.
I’ve forwarded the information to our Customer Support Managers and we’ll do our investigation and suspend the account if necessary.
To gauge whether a freelancer is reputable and reliable, view the user’s reputation. It gives a detailed summary of what the user has accomplished, be it an employer or freelancer. The higher the reputation a user has (5 Stars being best), the more reliable and reputable he/she is. Also, we strongly recommend that you dig deeper into the user’s profile, check how they communicate, how much thought they put into their profile and more.
We have some great articles on Freelancer.com to help you select the best freelancers and more. Please visit this link http://www.freelancer.com/news/articles.html to know more.
We’ll provide an update as soon as we have it. Thank you very much.
Hi Awake23. My name is Emir and I work for Freelancer.com. I frequently visit complaintsboard.com to help users address their concerns about Freelancer.com and came across your post. We appreciate your feedback.
We’d like to assure you that Freelancer.com treats all its users with respect and professional courtesy.
We are a global company and as such we have clients and users all over the world. We treat each concern and issue with utmost care and we aim to provide the best customer experience. Please be assured that Freelancer.com is a legitimate business. We have hundreds of thousands of satisfied customers and have paid out more than $130, 000, 000 to freelancers all over the world.
Should you have enquiries or concerns, please send an e-mail to customer-support@freelancer.com and we’ll address it promptly.
Thank you very much.
Hi Harimane. My name is Emir from Freelancer.com. I came across your post here at complaintsboard.com and we appreciate the feedback. I would like to address your concerns.
Please be informed that accounts that have incurred negative credits and been inactive for a certain period are subject to suspension. We require users to get in touch with Freelancer.com to resolve the suspension.
Since the account is suspended, financial transactions for the account can’t be done until you resolve your account issues.
I understand that you were frustrated with the responses you got from our support. Please be assured that we’ve taken into account your feedback about our support and we will continue to work on improving our services.
As always, we’re always willing to help. Please send your username to emir@freelancer.com and we’ll assist you to resolve your account issues.
Please be assured that Freelancer.com is a legitimate business. We have millions of users and hundreds of thousands of satisfied users.
Thank you very much and we hope to hear from you soon.
Hi SeriousJob. My name is Emir and I regularly visit complaintsboard.com to address concerns about Freelancer.com and I came across your post.
I've forwarded the information you’ve provided to our Customer Support Managers. We will conduct our investigation and suspend if necessary.
Also, we suggest you check the user’s reputation to gauge his/her reliability. It gives a detailed summary of what the user has accomplished, be it an employer or freelancer. The higher the reputation a user has (5 Stars being best), the more reliable and reputable he/she is. You could also consider how well they communicate, their completion rates or if they were on time.
We will provide an update as soon as we have it. Again, thank you for bringing this to our attention.
Should you have further enquiries, please send an e-mail to customer-support@freelancer.com and we’ll address them promptly.
Hi scp68. My name is Emir and I work for Freelancer.com. I visit complaintsboard.com to check if there are any issues raised about Freelancer.com and I came across your post.
I understand you were frustrated with our Customer Support. We have dedicated support teams working 24/7 to respond to queries. We apologize that your experience has not been satisfactory. Please be assured that we’ve taken note of your feedback and we will definitely work on improving our Support and Services.
I’d like to help. Please send your ticket ID/number to emir@freelancer.com and I’ll personally escalate your concerns to our Customer Support Managers so we can immediately work on your request.
Thank you very much and we hope to hear from you soon.
Hi Signupexpert. Emir here from Freelancer.com. I regularly visit complaintsboard.com and came across your post here.
I’ve gone through it and decided to forward the information to our support teams. We will conduct our investigation using all of the information you have provided.
We will be in contact as soon as our investigations are done. Thank you very much.
Hi Kouki,
My name is Emir and I work for Freelancer.com. I came across your post here and we appreciate your feedback. I’d like to help. I’d like to know if this issue has been resolved. If not, please send your ticket ID/number to emir@freelancer.com. I’ll personally escalate your concerns to our Contact Support Managers so we can resolve your account issues immediately.
I’d like to assure you that Freelancer.com will only freeze or suspend accounts to further verify a user’s identity or ascertain the nature of transactions done through the site. Our account verification procedures require users to send documents and high quality photos of IDs. Be assured that we will not disclose sensitive information unless to comply to legal obligations or with your express consent. Be further assured that the funds in suspended accounts will not go anywhere. The funds will be made available once the user has gone through account verification. These procedures and policies are in place to create a safe environment for freelancers and employers.
Thank you very much and I hope to hear from you soon.
Hi Avoid F. My name is Emir and I work for Freelancer. I’ve come across your post here at this page. I’ve seen your other post at sitejabber.com similar to this one. I’ll post again our reply to your concerns.
Since you mentioned that you were charged twice for a milestone, we’d like to inform you that the second payment can be refunded by closing your Paypal dispute. Once that is done, please send an e-mail to customer-support@freelancer.com that you’ve closed your dispute. Our Customer Support Team will work on refunding the duplicate payment.
We’ve looked into your case and our Support Team has resolved your issue.
Again, we’d like to assure you that Freelancer.com is a legitimate business. We do not defraud people of their money.
Should you have further enquiries, please send an e-mail to customer-support@freelancer.com and we’ll address them promptly.
Thank you very much and we hope to see you use again Freelancer.com services.
Hi delhiseo . My name is Emir and I work for Freelancer.com. I came across your post here at complaintsboard.com. I’d like to help.
I’ve forwarded the information to our Customer Support Managers and we’ll do our investigation and suspend the account if necessary.
In the future, we strongly recommend you ask the employer to use the milestone payment. This will give you peace of mind and show that the employer is prepared to put up money for the project. If you think you have reached the milestone, you can dispute the milestone payment should be released to you. For more information on Milestone Payments, please visit this link - http://www.freelancer.com/faq/view.php and view the Milestone Payments Section.
We also offer tips help you write effective bids, win projects and more. Please visit this link http://www.freelancer.com/news/articles.html to know more.
We’ll provide an update as soon as we have it. Thank you very much.
Hi Anonymous3301
I came across your post here and as always we appreciate the feedback.
I'd like to assure you that Freelancer.com has dedicated Support Teams available 24/7 ready to respond and resolve account issues quickly. They can be contacted through e-mail or live chat.
Be further assured that Freelancer.com does not take away funds or money from its users. We only deduct nominal project fees, paid membership plans and charges for our services. For more information about our fees and charges, please visit these links - http://www.freelancer.com/faq/view.php and http://www.freelancer.com/news/articles.html.
Again, we'd like to inform you that Freelancer.com is not a scam nor does it operate to cheat users. It is a legitimate business with more than 3.6 million users and hundreds of thousands of satisfied customers. As of to date, we have paid out more than $132, 000, 000 to freelancers all around the world.
Should you have further enquiries, please send an e-mail to customer-support@freelancer.com and we'll address them promptly.
Thank you very much and I hope we've addressed your concerns.
Hello formerfreelancer. We appreciate your feedback. We're glad to inform you that we are responding to issues raised about Freelancer.com. We are taking an active role in reaching out to the community discussing Freelancer.com to ensure people’s issues are dealt with and to educate the public on the best ways they can use Freelancer.com to earn money and outsource work. Due to the nature of some of the issues raised, some situations can not be discussed in public forums due to the need for private information such as usernames and financial information. This is why we request users to contact our 24/7 support team to have their individual issue addressed in a quick and personal manner.
As Freelancer.com becomes more active and takes the center stage on the global outsourcing marketplace, we feel that it is necessary to share information about Freelancer.com. Please be assured that our goal has always been to provide information and access to the global workforce and work opportunities all around the world.
Thank you and we we hope we have addressed your concerns.
Hi Adrian. My name is Emir from Freelancer.com. I came across your post here at complaintsboard.com and I’d like to help.
It’s unfortunate that you had this bad experience with this freelancer.
We’d like to assure you that Freelancer.com still has one of the biggest pools of proven and very professional developers.
To help you work with the best freelancers and developers, view the freelancer’s Reputation. It provides a detailed summary of what the user has accomplished, be it an employer or freelancer. The higher the reputation a user has (5 Stars being best), the more reliable and reputable he/she is. As always, we suggest you dig deeper into the user's profile, how well they communicate, what their completion rate is and more. Considering freelancers with high reputation will help you identify more reliable and reputable professionals to work with.
Freelancer.com has prepared some great articles and tips to help you on posting project and selecting the best freelancers for any requirement via this link http://www.freelancer.com/news/articles.html.
We are glad that you used the Milestone Payment System but it is unfortunate that you released it too soon. For your future projects we strongly suggest that you withhold releasing the milestone payment until you are completely (100%) satisfied with the Freelancer’s work. This will obligate the user to provide the work as you specified. Using a Milestone payment will also let you use Freelancer.com’s Dispute Resolution Service, which allows you to dispute the Milestone if you are unhappy with the performance of the freelancer. For more information, please visit this link (http://www.freelancer.com/faq/view.php) and access the FAQ.
We hope we have helped. Thank you very much and we hope to see you use Freelancer.com again.
Hi Gail and rvergara,
My name is Emir from Freelancer.com and I would like to address your concerns.
I’d like to inform you that cpaleads60 and all of his duplicate accounts have been suspended already. Be assured that we will continue to push our dedicated teams to scan and remove dubious accounts and users.
To help you work with the best freelancers, we suggest that you view the user’s reputation. It provides a detailed summary of what the user has accomplished, be it employer or freelancer. The higher his/her ratings are (5 being the best), the more reliable he/she is. You may also view the user’s profile, see how well they communicate, how they wrote their bids and how much thought they put into their profile.
If you have any other concern, please send to e-mail to customer-support@freelancer.com and we’ll address them promptly.
Thank you very much and we hope you continue to use Freelancer.com.
@f@&#freelancer.com.
Hello.
My name is Emir and I work for Freelancer. I came across your post here at complaintsboard.com. We appreciate the feedback.
I’d like to reassure that Freelancer.com will only freeze or suspend accounts to further authenticate a user’s identity or ascertain the nature of the transactions done through the site. These policies and procedures are in place in order to create a safe environment for freelancers and employers.
I understand that you had a bad experience with our Customer Support. Please be assured that our customer support teams dedicate themselves to make sure all account concerns are resolved as quickly as possible.
But we’ve taken into account all of your feedback on our support and services to further improve on the work that we do.
If you still have issues with your account, please send an e-mail to customer-support@freelancer.com and we’ll address them promptly. Or you can send it to emir@freelancer.com and I’ll escalate your concerns to our Customer Support Managers for immediate resolution.
Thank you very much.
Hi Mike7367. Emir here from Freelancer.com. I came across your post here and I’d like to help.
It is possible not to pick a bid on your project. What happens is that the project merely expires and you have an option whether to continue or not. Freelancer.com provides options which work best for employers. If you have a project that hasn't been awarded yet, you can close the Project at no additional cost. We do charge a $5 fee to completely delete a project. When a project is deleted no one will be able to view the project, the attached files nor any of the bids on the project. The information will be unavailable to affiliates and the API. This should also remove it from the search engines next time they re-index our site. For more information, please visit the Freelancer.com FAQ (http://www.freelancer.com/faq/view.php) specifically the Employers - Project section. You can also cancel your account anytime by contacting our Online Help Desk. But we strongly suggest that you see for yourself what Freelancer.com can do for your business. Freelancer.com has one of the largest pools of proven and very qualified freelancers and reputable employers and because of this, employers from all around the world flock to our site.
We hope you give us the opportunity to serve you. Should you have further enquiries, please send an e-mail to customer-support@freelancer.com and we’ll answer them shortly.
Thank you very much and we hope to see you use Freelancer.com services.
Hi Nielga,
My name is Emir and I work for Freelancer.com. I regularly visit complaintsboard.com to address concerns about Freelancer.com and I came across your post here. We appreciate the feedback.
Please be assured that Freelancer.com will only suspend or freeze an account to validate a user’s identity or the transactions done through the site. Should there be funds inside a suspended account, it will be made available once the user has completed the account and transaction verification procedures. These policies and procedures are in place to ensure a safe environment for our freelancers and employers.
It’s unfortunate that you feel this way about Freelancer.com. We’d still like to offer our help.
If you have concerns or enquiries, please send an e-mail to customer-support@freelancer.com and we’ll address them immediately.
Thank you very much.
Hi everyone. I saw the posts here at this complaintsboard.com thread and I’d like to address these concerns.
I would like to inform you that Freelancer.com is not a scam nor does it operate to cheat users. It is a legitimate business with more than 3.7 million users and hundreds of thousands of satisfied customers. As of to date, we have paid out more than $134, 000, 000 to freelancers all around the world.
Freelancer.com has dedicated Support Teams available 24/7 ready to respond and resolve account issues quickly. They can be contacted through e-mail or live chat. Please be assured that Freelancer.com takes great care of its users.
Be further assured that Freelancer.com does not take away funds or money from its users. We deduct nominal project fees, paid membership plans and charges for our services. For more information about our fees and charges, please visit these links - http://www.freelancer.com/faq/view.php and http://www.freelancer.com/news/articles.html.
As for cancelled projects, it is possible to get a project fee refund. Users only need to file a ticket and ask for a refund. Once we’ve established that the employer no longer wishes to continue with the project, we will release the refund.
Please be assured as well that funds are not kept at Freelancer.com. Should an account be suspended, funds will be on hold for the duration of the account verification procedure. Once it’s been completed, the funds will be made available.
As for withdrawing funds, we do require users to withdraw a minimum of $30. But be assured we’ve taken into account your feedback about this matter.
As for our arbitration system or the Dispute Resolution System, this service is an additional benefit for those who use the Freelancer.com Milestone Payment. We do make it clear that using this service requires a nominal $5 fee. We explain to our users who use this to exhaust all possible methods to resolve their issues with their employers or service providers before using our Dispute Resolution System. Please be assured that we are always fair in resolving disputes and we base our verdicts on facts provided by both employer and freelancer.
We strongly believe that our Milestone Payment System serves both employers and freelancers alike as it helps projects get completed smoothly. By placing a Milestone Payment, we will hold the funds until you are 100% happy with the work completed. For freelancers, asking for Milestone Payment will give you peace of mind and it will also show that the employer is prepared to put up money for the project.
As we mentioned earlier, we have taken into account all of your feedback about service and support. We will continue to improve on the work that we do to serve you better.
Should you have further enquiries, please send an e-mail to customer-support@freelancer.com and we’ll address them promptly.
Thank you very much.
Hi Kushagra Mittal. My name is Emir and I work for Freelancer.com.
We appreciate the feedback.I’m here to address and resolve any concern that you may have about Freelancer.com. Please be assured that Freelancer.com will only suspend or freeze account to verify a user’s identity or the transactions done through the site. Once an account has been verified, we will lift the suspension. I’ve also looked into your case for you and your account issues have been resolved. You may now continue on with your projects. Should you have additional concerns or enquiries, please send an e-mail to emir@freelancer.com and I’ll assist you.
Thank you very much.
@justanotherregularuser - Hello. My name is Max and I work for Freelancer.com We appreciate the feedback. Be assured that these account verification procedures and policies in place are meant to provide a safe and secure environment for users such as yourself. We apologize if your customer support experience was unsatisfactory and the resolution of your account issues took too long. I will forward this incident to our Support Managers and we will conduct an investigation. If you have further concerns, please send an e-mail to max@freelancer.com and I will address it. Thank you and we hope to see you use again Freelancer.com services.
I’m Emir from Feelancer.com. I saw this post and I'm here to help. Could you please visit Freelancer.com and file a support ticket through http://www.freelancer.com/report/contact.php or send us an email to customer-support@freelancer.com.
Be sure to identify yourself as "Manuel1" in the ticket or email.
I’ll be looking out for your ticket or email so we can find out what’s going on with your account and funds.
Thank you very much and rest assured we will be getting this resolved for you as soon as possible.
