Kraftmanblower

G
This review was posted by
a verified customer
Verified customer

I have a blower which I bought on September 2010 and it has 2 year warantee by the manufacturer. I called the number for the Manufacturer and they advise I could take the blower at any sears store and they would
send it for repairs and this is what I did I took the blower to Sears in Miami
coral gable store and took this to Product repair services and they gave me a receipt with the drop off date that was 8/13/2011 and the expected ready date was 8/28 they advise me they would call me. I waited till 9/2 when i called they advise the equipment had never left the store it was their mistake. Danny from this department advise me this was going to be send and fix QUICk. I have being calling this store and no one no one answers the phone and if they do they send you to the wrong department

Responses

  • SearsCare Sep 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    To Graciela Martinez,

    I'm so sorry that your blower failed and that you've had such a difficult time having it repaired by Sears. I completely understand your frustration especially after finding out that it had not yet been sent out for repair. My name is James and I am part of the Social Media Support Escalations team at Sears. We do value you as a customer and would like to see how we can help with this unfortunate situation. At your convenience, please contact our office at [email protected] Please send us an email providing a contact phone number and the phone number the repair appointment was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Graciela Martinez) for reference to your issue and we do look forward to talking to you soon.

    Thank you,
    James H.
    Social Media Moderator
    Sears Social Media Support

    0 Votes

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