They advertise fast download speeds if you sign up for a premium membership. I signed up for a one year membership for $55 but found the download speeds were not as advertised. Their advertising leads you to believe that you can download a 300 to 400 MB video file in less than 5 minutes with a premium membership. In most cases the download times turned out to be 3 to 4 hours for a 300 to 400 MB video file! I complained to Filesonic. First they told me to download and install Chrome as my web browser. (I was using IE9). Downloading Chrome did not make a difference. Then they told me to download and install a download accelerator. That made no difference. Then they told me to download and install Firefox. At that I told them I was going to request a refund. I have used numerous other file sharing sites such as Rapid Share and Fileserver and using those file sharing services as a free user I got download times of about 20 to 25 minutes on a 300 to 400 MB file. I was able to get a full refund of my $55. Would not recommend anyone pay money for Filesonic’s premium service.
I have Time Warner Cable (Road Runner) and a computer that is only one year old. As I mentioned in my complaint, I have used varaious other file sharing services and got faster download times from them using a free account so the problem is not because my Internet connection is too slow or because of an outdated computer system.
This company has called me several times per week over the last three years. Filing a complaint with the FTC is a complete waste of time has I have probably filed over 50 complaints with them over the last 3 years regarding this company. Yet the calls continue. Blocking their number does no good because they just call back using another spoofed number. Telling them to quit calling does no good either. I am just about ready to send a letter to my Congressman to see if something can be done since the FTC is totally worthless. These calls are bordering on harassment. I have filed complaints with my State Attorney General Office and with my telephone company and they say nothing can be done. Someone needs to do an investigation and put these scammers out of business. With today's technology I cannot believe that the FBI or some Government agency cannot trace the origins of this company.
I build a new home in 2006. The builder installed a Carrier Infinity furnace and air conditioner which cost over $11, 000. In June 2011, the blower motor and module on the furnace failed. Carrier would not honor the 5 year warranty because they insisted the warranty began in April 2006 when the builder installed the unit. The house was not completed until October 2006 when I moved in. I thought they should honor the warranty since it was only two months out of warranty according to their start date but they refused. I then tried to argue that the warranty should have not started in April 2006 since it was new construction and the house was not completed until October 2006. Again Carrier refused. To make matters worse, the replacement motor and module has only a one year warranty even though the cost is nearly $2, 000. Consequently, I will never buy another Carrier furnace or air conditioner. When the time comes to replace the furnace or air conditioner, will consider another brand such as Lenox or Trane. The service company that serviced the unit stated they no longer recommend Carrier because of their poor quality and recommended Lenox or Trane.
