Dear Ms. Jiles,
I am so sorry you had a bad experience with our company. I checked your file and it seems we send you a web invite on November to call us and make a reservation. You called on on February 1 to make a reservation for February 4th. We made you an offer on a different location than what you requested, however you didn't give us enough time.
Our certificate clearly states "Year round arrivals are available but are based on Spirit Incentives’ hotel availability. This offer is not valid on major holidays and a full 7 days before or after a major holiday. Major holidays: New Year's Day, Presidents Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day and Christmas. Spirit Incentives will utilize independent and chain tourist class and economy hotel accommodations."
Once again I am sorry but Spirit Incentives tried to accomodate you based on our terms and conditions. I am sorry we were unable to provide exactly what you were looking for.
Best regards,
Spirit Incentives Representative
We take customer service very seriously. To expedite your travel offer please make sure you have read the terms and conditions provided on your offer. Please send us your contact information to onlinerep@spirit-incentives.com along with the details of your experience. Thank you and we look forward to hearing from you.
We sincerely apologize for any issues you had with our company. Please send your contact information to onlinerep@spirit-incentives.com and we will make sure we will not book that hotel again. We look forward to hearing from you.
We had a great cruise to the Bahamas. Spirit Incentives made all other arrangements for us, including airfare, lodging the night before our cruise, etc. We had a terrific time. Thank you, SPIRIT iNCENTIVES.
Judy Horn
I took my kids for a trip to The Great Wolf Lodge that I received through Spirit Incentives! It was wonderful! We took advantage of the wonderful indoor waterpark, and the kids also had a blast doing the "MagiQuest" throughout the hotel. The check-in was flawless, and I wouldn'tve traded this experience for the world. I'm a single mother of 4 and couldn't normally afford to take my kids on a "staycation" but thanks to Spirit Incentives, I was able. Thanks!
We are glad we were able to create a memorable travel experience for you and your daughter.
Spirit Incentives Representative
Thanks for sharing your travel story with Spirit Incentives. We are glad we were able to create a memorable travel experience for you. Join us on Facebook to receive more travel tips, share your travel pictures, and more.
We sincerely apologize for any issues you had with our company. Please send your contact information to onlinerep@spirit-incentives.com and we will make sure you are contacted promptly. We look forward to hearing from you.
We sincerely apologize for any issues you had with our company. Please send your contact information to onlinerep@spirit-incentives.com and we will make sure you are contacted promptly. We look forward to hearing from you.
We sincerely apologize for any issues you had with our company. Please send your contact information to onlinerep@spirit-incentives.com and we will make sure you are contacted promptly. We look forward to hearing from you.
We sincerely apologize for any issues you had with our company. Please send your contact information to onlinerep@spirit-incentives.com and we will make sure you are contacted promptly. We look forward to hearing from you.
Spirit Incentives Rep:
We take customer service very seriously from the million customers we service yearly. Spirit Incentives fulfills travel for all our customers that follow the Terms of Participation outlined on the back of the certificate. Customers who have followed the Terms of Participation are not declined travel. Please make sure you have reviewed the terms and conditions provided on your offer. Please send us your contact information to onlinerep@spirit-incentives.com and we will have a customer service agent reach out to you to see if your issue can get resolved. Thank you and we look forward hearing from you.
We take customer service very seriously from the million customers we service yearly. Spirit Incentives fulfills travel for all our customers that follow the Terms of Participation outlined on the back of the certificate. Customers who have followed the Terms of Participation are not declined travel. Please make sure you have reviewed the terms and conditions provided on your offer. Please send us your contact information to onlinerep@spirit-incentives.com and we will have a customer service agent reach out to you to see if your issue can get resolved. Thank you and we look forward hearing from you.
Dear L. Shealy,
We're sorry to hear about the issues you're having with your promotional offer. Our customer service number is printed in bold on the original certificate that was handed to you when you received the offer, [protected]. You can contact customer service Monday-Friday 9-6pm EST, someone will be happy to assist you with your offer. Your deposit is fully refundable unless you confirm a reservation as stated in the Terms of Participation. If you would like to, you mail email us your contact info and certificate number and we'll have a representative contact you.
@ linuxtrader, you may do the same also.
We understand you had a less than satisfactory experience with booking your promotional travel offer. We would be happy to review your file with you and go over all the terms and address your objections personally. Please email us your contact info at onlinerep@spirit-incentives.com
Hi Mike
We are sorry to hear about your dissatisfaction but we are confident we would have been able to fulfill the travel offer if you had followed through with the date selection process in a timelier manner. You acknowledge in your complaint that there were dates available to submit however they did not meet your preferences so you chose not to submit any dates at all. All Spirit Incentives offers list our customer service number, 954.525.1777, in bold print on their reverse side. Customer service representatives are available Monday-Friday from 9a-6p EST and would have been happy to assist you with your date selection with the proper advance notice required, had you contacted them for assistance when there was still time remaining to make travel selections. At this time Spirit Incentives is only able to issue a refund of your deposit as there is not sufficient time remaining to meet the advance notice you agreed to in the Terms of Participation.
We sincerely apologize for any issues you had with our company. All of Spirit Incentives’ customers acknowledge and agree to follow the four steps of the Terms of Participation prior to registration. The Terms of Participation outline the fees that all customers are responsible for and clearly states that the offer is not a “free trip”. It also informs customers that they are responsible for upgrades fees if there are any upgrades requested. If you would like to review your reservation with us, please send us your contact information to onlinerep@spirit-incentives.com and we will have a customer service agent contact you. Spirit Incentives' core is integrity and value and with that we care about our customers so we clearly outline and personally state the steps to redeem our travel promotions.
Spirit Incentives is sorry to hear that you did not receive notification about the availability of your travel dates. As there was no contact from you prior to this inquiry we had no way of knowing you had not received notification. Spirit Incentives notifies our customers approx. 45 days prior to their 1st choice. If you are within that time frame and have not yet received the notification the best thing to do is to access your account @ mystpage.com.
