Hello,
I’m Bree with Access America’s Help Team. We’re sorry your claim was not for a covered reason. Like any other type of insurance, there are terms, conditions and exclusions that affect coverage. In the event travel dates change, your previous policy cannot be transferred.
Trip cancellation coverage refunds prepaid, nonrefundable payments if you have to cancel your trip for one of the reasons covered by your policy.
You can see our Frequently Asked Questions (FAQs) about exclusions and other limitations here: http://bit.ly/azRs8b. Again, we’re sorry we weren’t able to cover your situation. If we can further explain the result of your claim, please contact us at help.team@accessamerica.com.
Hi,
We’re sorry your canceled flight caused you to miss your concert. We’d like to find out more about the status of your claim. Please contact us at help.team@accessamerica.com with your name and policy number, and we’d be glad to look into it.
Hi tonybob617,
I'm Bree with Access America. I'm sorry to hear about your situation and hope your little one is feeling fine. I'd like to try to explain the result of your claim. But, without knowing the specifics about your policy it's hard for me to address the specific terms, conditions and exclusions that affected your coverage (as with any other type of insurance). We do provide a list of covered reasons for trip cancellation and interruption in the policy, as well as information about general and specific exclusions. We encourage everyone to look at it and try to make it easier by offering what we call a 10-day free look. That means you can cancel the policy at no cost within 10 days if you decide it doesn’t meet your needs. There’s more here at our FAQs: http://bit.ly/b4T45T.
That being said, if you'd like me to look into your specific case, please contact me with your full name and policy number at help.team@accessamerica.com.
Hi @thumky,
I’m with Access America’s Help Team. We’re sorry that you were unhappy with your travel insurance purchase. We work with partners like Orbitz to conveniently provide travel insurance to customers booking trips online. If you feel that you made your purchase in error, you have ten days from the date of purchase to cancel your policy and receive a full refund. Just call the number on your certificate of insurance and we’ll be happy to assist you.
We hope that information helps. If you’d like to discuss further, you can reach us at help.team@accessamerica.com
Dear @DinitheGreat,
I’m with Access America’s Help Team. We’re sorry to hear about the difficulty you encountered in filing and resolving your claim. We’re glad that travel insurance turned out to be a good investment for you as you did receive reimbursements, but we apologize for the confusion regarding the correct name on the check.
Your experience isn’t typical, and it certainly isn’t indicative of the high level of service we strive to deliver to our customer. Thanks for the feedback; we’ve passed this on to the appropriate teams so that we can learn from this mistake.
Thanks for giving us the opportunity to serve you.
Dear @Shimmy1,
I'm Bree with Access America’s Help Team. I'm very sorry to hear of your father's passing. We’d like to look into your case. Please email us at help.team@accessamerica.com with your full name and policy number. Looking forward to hearing from you.
This is Access America’s Help Team. I'm sorry about your flight disruption. It's difficult for us to address your comment without knowing the specifics about your case, but I’d like to point out that travel insurance is like any other type of insurance in that there are terms, conditions and exclusions that affect coverage. Our Trip Interruption benefit does require that an airline stop offering all services for 24 or more consecutive hours due to weather situations, for example. Further details are in your Certificate of Insurance, which we urge everyone to read when they get it so there's no mistaking what's covered and what's not.
I'm sorry your situation wasn't covered. If you'd like to discuss the result of your claim, please contact us directly at Help.Team@AccessAmerica.com and we'll be back in touch.
Hello,
I’m Bree with Access America’s Help Team. We’re sorry to read about your frustrations. We’d like to look into your case and check the status of your documentation. Please contact us at help.team@accessamerica.com with your full name and policy number. Thanks.
Dear @suvkix,
Access America’s Help Team here. I’m sorry to hear you are frustrated with your travel insurance. I don’t know the details of your case, but please remember that travel insurance is like any other type of insurance, in that there are terms, conditions and exclusions that affect coverage. We provide a list of covered reasons in the insuring policy, which we encourage all customers to review when they receive it. Plus, we offer a 10-day free look, with the opportunity to cancel the policy at no cost if it doesn't meet your needs.
You may want to check out articles and resources on travel insurance, like this one: http://bit.ly/dZ683i. Please email us at help.team@accessamerica.com so we can find out more about your case and we’ll be back in touch.
Hi Emily,
Access America's Help Team here. It sounds like you've had a frustrating time, and I'm sorry to hear about your experience.
While I don’t yet know all the specifics of your case, it does sound like the change in your travel plans was related to a medical condition that you were having symptoms of, and being treated for, before you purchased the insurance.
Like any type of insurance, there are terms, conditions, and limitations that impact coverage. Coverage for existing medical conditions is excluded from many of our travel insurance policies. We provide a list of covered reasons for trip cancellation and interruption in the policy, as well as a list of general and specific exclusions which we strongly encourage all customers to review when they receive it. And we offer a 10-day free look, with the opportunity to cancel the policy at no cost if it doesn't meet your needs. Please see our FAQs: http://bit.ly/b4T45T, or email us at helpteam@accessamerica.com if you’d like us to look into your case.
Dear @MMeth1,
We're sorry wewere unable to provide coverage in your particular situation. What we need to stress is that travel insurance is like any other type of insurance, in that there are terms, conditions and exclusions that affect coverage. Trip cancellation coverage is for specific "covered reasons" outlined in your policy. We provide a list of covered reasons in the insuring policy, which we urge everyone to read when they get it so there's no mistaking what's covered and what's not. Plus, we offer a 10-day free look, with the opportunity to cancel the policy at no cost if it doesn't meet your needs.
Thanks for giving our claims experts a chance to review your claim and appeal.But, your wife and daughter's trip was unfortunately impacted by a reason not covered in their individual policy.
Hello,
Access America’s Help Team here. We’re sorry that you are unhappy with your travel insurance. While I don't know the full details of your case, what I can tell you is that most of our products that offer trip cancellation coverage provide consumers with coverage for a number of unforeseen situations related to health, environmental, legal and other issues.
It’s important to remember that like any other type of insurance, there are terms, conditions and exclusions that affect coverage. You can see our Frequently Asked Questions (FAQs) about exclusions and other limitations here: http://bit.ly/azRs8b.
Please contact us if you have any further questions: help.team@accessamerica.com.
Hello –
Jackie from Access America’s Help Team here. I’m sorry to hear that you are unsatisfied with the insurance you purchased. I don’t know the exact details of your case, but I’d like to point out that travel insurance is like any other type of insurance in that there are terms, conditions and exclusions that affect coverage. We provide a list of covered reasons in the insuring policy, which we strongly encourage all customers to review when they receive it. In addition, we offer a 10-day free look, with the opportunity to cancel the policy at no cost if it doesn't meet your needs. You can see our Frequently Asked Questions (FAQs) about exclusions and other limitations here: http://bit.ly/azRs8b. Also worth noting are articles and resources on travel insurance, such as this one: http://bit.ly/dZ683i.
Please email us at help.team@accessamerica.com with your name and policy number so we can find out more.
All the Best,
Jackie, Access America’s Help Team
Hello,
Jamie here with Access America’s Help Team. We’re sorry to read about your frustration and would like to find out more. Please contact us at help.team@accessamerica.com with your name and policy number.
Hi Randi –
Jackie from the Help Team here. We’re so sorry to hear that you had to cancel your trip to Las Vegas, and in turn, miss the show you had booked. We understand how disappointing it can be to miss something you’ve been looking forward to and we sympathize with your situation. We’re sorry if you feel that the claims process is extensive, but we do need the specified documentation in order to properly investigate your claim. By paying only legitimate claims, we are able to keep prices low for you and our other customers. We appreciate your understanding and thank you for your willingness to help us process your claim as quickly as possible.
If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at [protected].
Regards,
Jackie, Allianz Travel Insurance’s Help Team
Hello –
Jackie from the Help Team here. We sympathize with you, and we’re sorry to hear that you had to cancel your trip due to a migraine. There is a specific requirement within your travel insurance policy that a medical condition must be disabling enough to make a reasonable person cancel their trip, and that a doctor must examine you within 72 hours of your cancellation. Please email our Help Team with your policy number and full details of your situation at Help.Team@allianzassistance.com, and someone will further investigate your claim.
Regards,
Jackie
Hello –
Thank you for voicing your concerns, we are very sorry to hear of your wife’s illness and we wish you both the best. I don’t know the exact details of your case, but I’d like to point out that travel insurance is like any other type of insurance in that there are terms, conditions and exclusions that affect coverage. As you may know, the product you purchased did not include coverage for existing medical conditions. Our claims department reviews the physician statement form submitted by your doctor, and bases their determination on the information we receive from your doctor. I’m very sorry that we could not cover you this circumstance.
If you have further questions on the outcome of your claim, please feel free to email us at Help.Team@allianzassistance.com.
Regards,
Jackie, Help Team
Hello –
We are very sorry to hear of your wife’s illness, and we sympathize with you both. We wanted to ensure that you saw the response we posted to your comment yesterday. Travel insurance is like any other type of insurance in that there are terms, conditions and exclusions that affect coverage. As you may know, the product you purchased did not include coverage for existing medical conditions. Our claims department reviews the physician statement form submitted by your doctor, and bases their determination on the information we receive from your doctor. Once again, we are very sorry that we could not cover you and your family this circumstance.
If you have further questions on the outcome of your claim, please feel free to email us at Help.Team@allianzassistance.com.
Regards,
Jackie, Help Team
Hello –
Jackie from the Help Team here. We’re pleased that our customer service team was able to assist you. Please take advantage of our 10-day Satisfaction Guarantee, which gives you the opportunity to fully read and assess your policy, and if you believe that it does not meet your needs, you can cancel it and receive a full premium refund.
Should you have any questions leading up to your vacation, please don’t hesitate to call our customer service team at 1.800.284.8300, and one of our dedicated representatives will assist you. Our team is available 24/7/365 to answer any questions you may have.
Regards,
Jackie, Help Team
Hi -
Jackie from the Help Team here. We’re sorry that your insurance program may not provide you with coverage the coverage you had hoped it would. While we have designed our products to cover a number of unforeseen situations and events, we are not always able to meet the full expectations that our customers may have.
Our programs are like any other type of insurance in that there are terms and conditions that determine if a claim is payable. We, as well as our partner Hotwire, want consumers to make informed decisions when it comes to travel insurance. When the insurance is offered, we make sure that we indicate that “Limitations apply” and provide a link which consumers may use if they want to review the terms and conditions.
Also, we encourage all of our customers to take advantage of our 10-day Satisfaction Guarantee, which provides the opportunity to go over the insuring agreement we’ve provided and make sure that the insurance will meet the customer’s needs. If our customers have any questions after reading the policy, we’re here 24/7/365 at 1.800.284.8300. We can guarantee that one of our dedicated representatives will be available to answer any questions. If consumers then find that their purchased policy doesn’t meet their needs, they can cancel it and receive a full premium refund.
Regards,
Jackie, Help Team
Hello,
I’m Bree with Access America’s Help Team. We’re sorry to read about your father’s passing. We’d like to find out more about your situation to see if we can help. Access America’s customer service team is available 24/7/365 by calling the number on your certificate of insurance. Or you can email us at help.team@accessamerica.com with your full name and policy number and we’ll look into it for you. We look forward to hearing from you soon.
Hi @bbdentman,
I'm Bree with Access America’s Help Team. We’re sorry to hear about your frustrations. While I don’t know all the specifics, I’d like to point out that travel insurance is like any other type of insurance, in that there are terms, conditions and exclusions that affect coverage. We provide a list of covered reasons for trip cancellation and interruption in the policy, which we strongly encourage all customers to review when they receive it. And we offer a 10-day free look, with the opportunity to cancel the policy at no cost if it doesn't meet your needs. Also worth noting are articles and resources on travel insurance, such as this one: http://bit.ly/dZ683i
Please email us at help.team@accessamerica.com if you’d like us to look into your case.
Access America's Help Team here. It sounds like you've had a frustrating time, and I'm sorry to hear about your experience. It sounds as if the change in your travel plans was related to a medical condition that was present prior to your purchasing your insurance.
Like any type of insurance, there are terms, conditions, and limitations that impact coverage. Coverage for existing medical conditions is excluded from many of our travel insurance policies. We provide a list of covered reasons for trip cancellation and interruption in the policy, as well as a list of general and specific exclusions which we strongly encourage all customers to review when they receive it. And we offer a 10-day free look, with the opportunity to cancel the policy at no cost if it doesn't meet your needs. Please see our FAQs: http://bit.ly/b4T45T, or email us at helpteam@accessamerica.com if you have further questions. We wish your family member a speedy recovery.
