The complaint has been investigated and
resolved to the customer's satisfactionResolved Access America Travel Insurance — claim denial
resolved to the customer's satisfaction
My girlfriend and I purchased a vacation trip to New Orleans scheduled for September 2-6, 2008. We bought the trip from Book It.com. The package included round-trip air and 4 nights in a hotel. Also, we purchased travel insurance from Book It with their insurance partner Access America.
Hurricane Gustav hit New Orleans during the time we were to be on vacation. We wisely canceled our trip through Book It and filed a claim with Access America since weather related emergencies are covered.
Now comes the scam: Access America is denying our claim.
I contacted the claims agent thinking this was some sort of
mistake. However they are still refusing the claim. They want me to prove I canceled my trip due to the hurricane. I provided documentation that the airport was closed, the entire city was evacuated, and all flights were canceled. Everytime I provide information, they request more. It is obvious they are looking for a way out of paying my claim.
The amount is not that much ($311 each) it is a matter of
principal that I'm bringing this to your attention. It is obvious that the travel agency and the insurance company are in cahoots on this scam. They are bundling the insurance into the travel packages with no intent on ever paying a claim. The policy covers weather emergencies, but they are using fine print to avoid meeting their common-sense responsibilities.