Don't listen to anything dutyfreedepot say, it is utter rubbish.
They refuse to refund you when cigarettes are seized and customs DO NOT return these, they are destroyed and therefore use this as an excuse to never refund you.
I am in the process of lodging a complaint of fraud with my card company. The more people that do this the less chance they have of ripping others off as the card companies will black list them.
RIP OFF MERCHANTS Get on the phone to your card companies!
Talk about a contradiction, lifted directly from their website:
Are imported cigarettes subjected to duty taxes?
No. Duty tax is not charged for buying and importing up to 200 cigarettes every 21 days (for Europe), and 1, 200 cigarettes every 21 days (for US). DutyFreeDepot ships each carton separately to its customers, i.e. if you ordered 5 cartons, your order will be shipped to you in 5 separate packages all sent in a few days´ interval and thus they will not arrive simultaneously.
Does DutyFreeDepot guarantee that no duty tax will be paid worldwide?
No. It is the customer's responsibility to verify and abide by all applicable laws concerning the delivery or taxation to their region. Some countries may occasionally change international postal regulations and standards.
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It is utter rubbish that you are permitted 200 cigarettes every 21 days. Customs in the UK can seize every packet and demand duty. As they did in my case. But as they get destroyed they are not returned. as they are not returned this bunch of conmen refuse to refund.
So you pay for goods YOU DO NOT RECEIVE. This shower take no gamble what so ever, it is purely you that does. You will find NUMEROUS other online sales companies who guarantee delivery, use one of them and forget this lot. Yes there are some good stories above but ask yourself,
WHY WOULD ANY HAPPY CUSTOMER LOOK FOR A COMPLAINTS PAGE RELATING TO THIS LOT AND THEN POST A POSITIVE COMMENT? It does not add up. If I was happy the last thing I would look to do is search the internet for a complaints page!?!?!/! These comments are most obviously fake.
So why hunt the internet for a complaints site to post something that is clearly not a complaint. Simple, because you are or work for the company!
Funny how when someone makes a complaint another puts this on a COMPLAINTS SITE.
If you had good service why in gods name would you hunt the internet for a complaints site. Not unless you are actually part of the company that is!
Total crap, there are countless complaints of fraud relating to this company and I would strongly urge EVERYONE to report them to their card company AND to the local office of fair trading etc and have this company blacklisted.
If enough of us report it to the BBC they will almost certainly do a national programme on this lot!
LOL so you check them out on a complaints board, full of complaints, where many others are not even listed on here but then decide to order anyway.
LMAO do you realise how idiotic and stupid you sound. You are obviously connected to the company!
Check out the emails you get back when you do not get your order:
*Customs Returned Orders:
All returned order from customs will be charged the costs of shipping and handling. ($8.00 per item of cigarettes, $12 per an item for other products). A credit will be issued to your login account once your parcel reaches our warehouse (this may take up to 180 days depending on your location.)
Billing Department
www.dutyfreedepot.com
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LOL so not only do they not deliver they then try to charge for delivery again! Then say you will get a credit WHEN they get them back, which is never because they are destroyed!
Idiots, it is nothing short of internet fraud. The onus is upon the company to deliver at no extra cost! So time to contact the card company and cops.
Amazing that anybody who is a genuine customer would even return let alone post in a complaints forum. So obvious it is the company themselves posting!
Wow I would put you in the half wit category for firstly researching it, reading the feedback and still ordering, then being stupid enough to return here and leave comment in a COMPLAINTS forum. Now that is a half wit.
But funnily enough I personally still have great problems believing ANYBODY would go to such lengths when they are satisfied with a purchase, again, a sheer half wit thing to do, but there again it takes all sorts.
Mate, get on to your card company and simply explain you never got what you ordered. THEY WILL 'CHARGE BACK' what you lost!
It is illegal to take money, offer partial refunds via Paypal and not supply the goods advertised! YOU WILL GET A FULL REFUND!
Funnily enough, my card company immediately refunded me and have advised me they have numerous complaints with regard to this company!
ANYBODY paying money and not receiving goods are NOT whining, it is people such as yourself that do many many others no favours. They are pointing out they never received goods for which they PAID. I am sure if you had forked out £70 for 400 cigarettes and never received them you too would be whining.
Amazing anybody can say someone who has lost money buying something they never got is whining! Whining because they have been defrauded of their cash LOL what a muppet.
Amazed that someone can be so futile. Good luck with the newly opened shop Gareth. Hell are you even open yet?
Amazing where these trolls come from is it not? Brand new business, I doubt the shop is even open yet and you have some sad little man trying to cause you problems! About time some people got a life!
In the UK you simply need to go to your card company.
Offers of partial refunds via Paypal in 6 months time is unacceptable and almost a conman trick!
I got a full refund from my card company but to top that I have had to change my credit card as they tried to defraud that also!
So full refund and new card was required!
Just claim it back on your card as you are legally protected by the card company ;)
NObody needs to know any restrictions.
When you buy and pay by card you enter into an international contract. It is up to the SELLER to fulfil his obligations of the contract and supply the goods purchased.
IF YOU DO NOT GET THE GOODS GO TO YOUR CARD COMPANY AND DEMAND A REFUND. THEY ARE OBLIGED TO REFUND YOU.
Thereafter, change your card as this lot thereafter tried to take more money out of my card!
PAypal/ebay are one of the largest internet scams there is!
Why do they get away with it? Simply because they can. No consumer protection what so ever. So many international boundaries makes it next to impossible to take things further
