The complaint has been investigated and resolved to the customer’s satisfaction.
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Imperial Tobacco Australia has left an official reply on this complaint.
I have purchased 2 × 50 gram pouches of white ox tobacco over the last couple of weeks and the tobacco is extremely dry and full of bark. Tobacco is getting more and more expensive and the quality is getting worse. This is not the first time this has happened. I buy a pouch every week with the same issue with every pouch. I understand that there will be...
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Imperial Tobacco Australia has left an official reply on this complaint.
Every pouch that I have purchased in the last 12 months is full of stalk and bark not just little pieces large chunks. The tape on the pouch only ever lasts for a day or two so my tobacco is always drying out and is no longer desirable. I have been smoking this product for years now but this problem is getting worse. With the prices rising constantly and...