Did you file a class action?
Get your credit card company involved now. They canceled my pre-paid policy without my permission and haven't refunded me either!
This is how they operate... they refuse to escalate, provide management support and bank on upset customers to give up.
Reviews and awards are mostly purchased. Look at BBB... they have class action lawsuit, the state of AZ filed lawsuit for fraud. Get your state general attorney and insurance commission involved now. You are one of THOUSANDS dealing with this same situation. This company is a SCAM.
This situation is NOT resolved.
Still have not received service or refund.
This should NOT be marked resolved.
They still have not resolved the situation... no service, no refund.