If you want out of your contract, you might want to know what causes contracts to renew. If you upgrade to a newer model phone than the one you have (even if it's one a friend had and doesn't want anymore) you will restart your contract and may incurr another activation fee of $35. If you switch plans your contract will renew. If you add additional services and or a new line (those $10 ones) you will renew your contract. You will also get a separate contract put on the new line; which I doubt you'll get if you're cancelling. I suggest strongly that you read your contract, because no one ever does, and is quite possibly a stupid thing not to do.
Here are your terms and conditions. Don't forget the two links on top ... happy reading.
http://nextelonline.nextel.com/en/legal/legal_terms_privacy_popup.shtml
This is for you, you obviously don't read it like anyone else.
http://nextelonline.nextel.com/en/legal/legal_terms_privacy_popup.shtml
Upgrade means a newer model phone or a new phone you purchase or got because of a free upgrade. The phone you swapped was probably a newer model (even though it was used) than the original phone you had. The system will pick up the serial as a phone of a higher generation than yours and enter you into a new contract. Perhaps you should actually read it, like no one seems inclined to do. If your problem is fixed and the contract removed, then you shouldn't have any more problems.
http://nextelonline.nextel.com/en/legal/legal_terms_privacy_popup.shtml
Customer Service Reps cannot generally access accounts once they go to collections because the account is closed. It only has limited information if you can even get into it, and you cannot change the address. You will need to get your lawyer to help you deal with the collections agency, and call to request a supervisor of the Sprint Collections dept. (the collections/retention you go into right before you get put into outside collections.) Since the account is now gone it will be more difficult to access your account.
She probably stumbed with the hours of accounting because she more than likely was in a different time zone. Call centres are located all over the world, so she might have been trying to make out when it would be closed for you. When you questioned her about talking to the guy at 11pm, she probably became unsettled because she thought you might be thinking she's a liar now, or annoyed with her, whichever the case may be. Then she checks for you and realized she didn't get the time correct and switches you to the accounts rep.
Sometimes drops call occur because, even though companies offer an extended area of coverage, it's impossible to cover everywhere. Unfortunately this makes some companies look worse than others in certain locations. There are also other factors such as the high buildings of NewYork and tall trees in rural areas which can block of signals depending on where the tower is located (this is why some companies work in areas that others don't). If you were on the phone that had the excessive call dropping that's probably why it seemed like everyone hung up on you. You can terminate your service without fee in a situation like this by confirming it with the phone company and switching companies.
You can port your number from Sprint to another company. But how is the representative stupid? You have the same name! They could have assumed your son was the account holder, and that would explain all the changes. If you called in and forgot your code they would have to ask you questions to give it to you to. It's not like he called up and said he was someone else, with a different name, and couldn't answer the questions. He obviously knew enough info about you to be you on the phone. That would be your son's fault, and maybe you should call and ask to leave a High Priority note to clairify that you and your son have the same name, and request to only make changes if they can verify the password. Just don't forget it or you'll need to show ID at a Sprint Store to get back into your account. That is of course, if you don't want your son to give his name and fail to mention he's not you.
That would explain it then. You tried after the removal, knowing there was no data package, to access the internet. Hmm, what do you think Dr. Watson, was it a ghost? Obviously that's why there were data charges. Just because you remove a data package it doesn't mean you remove the internet. You would have to request to block it altogether for that. Even if it didn't work when you attempted to use it, it might still work for other services or tethered from the internet because you didn't block it. Which of course would be in your contract, that I'm sure you've read in it's entirety. Then, assuming you overlooked this and checked anyway, that doesn't explain why you would check a Second Time and incurr more data. Mighty fine logic, if you ask me.
First of all, if you don't know how to use it, how do you even know the difference in the kb and mb? You were spewing off an aweful lot of technical babble for someone who can't understand how to use internet on a phone. Second of all, if you don't want to use it, why would you use it in the first place, and why would you use it again to check... why just not use it at all? Also, if you could comprehend anything told to you, you would have heard what was said, not what you made up to hear in your own head. You were charged .03cents per KILOBYTE, not per MINUTE. Who cares if you were on there for 2 minutes? You were charged for the data being sent over then internet, which was the amount of kbs you were told. That doesn't take time, that takes how much kbs of space you took up accessing the internet, doing whatever you were doing. If you can't resist not using something you say you don't want, maybe you should call up and block everything except local calling and turn off roaming while you're at it. There's also a thing called a contract you can read if you know how to tell you about data charges and tethered internet usage.
http://nextelonline.nextel.com/en/legal/legal_terms_privacy_popup.shtml
Your second line is free, but if it's active it has to be in a contract. You didn't sign up for pay and talk, you added a line. Whenever you added it would be when the contract started for that phone (unless you upgraded, changed plans, or added services to it which would renew the contract again). This is why they are unable to remove the termination fee. If you decide to change your primary line to a single plan instead of shared, the second line is no longer free because it will have to have it's own plan. It's only free because it's in a share plan... why else do you think it's free? Your contract would have stated this. Your bill would have stated this. If you say you didn't get a contract for the second line, look on the back of your bill or on the contract for your first line which you should have read that tells you what you're signing agree to, and what happens if you add another line. If your problem is that you no longer want the second line, then you're stuck with a termination fee ... unless you want to keep the family share so that phone is free, or give it's own plan, but then you'll have two individual plans.
be aware that the sales department will tell you anything to get directv, they get sales incentives and will not tell you that all the discount has to be submitted with a rebate on line and you do not get the full rebate if you do not sign up the the recurring ccard payment. also be aware that they hold a $ 25 dollar fee that they will not mention to you. as with local channel not all area's can get local channel and they will also lie about it. make sure that before you get the service that you read the fine print and don't just relay on what the sales agent are telling you. also there installers are all subcontracted out and if a job is not done correctly it's hard for you to get someone back out to fix the issue. and the installers would also lie to you as well. their system the hddvr is a mess it always has problems and i would not get it if you are thinking about getting it.
also the rebate is not applied after you sign up for it and it takes 6-8 weeks for it to be applied. you only get the discount for a certain amount of time after that you will be paying as much as cable. also the high speed internet with wild blue is expensive and it's not worth the money, you have a certain amount of hours that you can use if you use it all up within a month you will not have access to the internet on the service that you purchase. it don't work as what they claim it does. if you call the cust service. they are not allowed to tell you the truth. but just be aware before any purchase, all purchase comes with a 18 or 24 months commitment and you will be charge a cancellation fee if you do not finish the contract
Even though you may not believe that Direct provides the absolute best in customer service you shouldn't stereotype the type of individuals who you think work there. Sure some people choose to express themselves through body art and piercings, but that doesn't necessarily mean that they are lazy, uneducated, worthless human beings. Not to say that there aren't people out there who fit that description, but there's people of all types out there who might be. I live on the east coast, and my city is a big military town. Therefore, jobs that pay$ 9-13 an hour are few and far between, and it is difficult to get a job because of the high demand. It is even more difficult for those like myself who are trying to work and go to college as well. Most of the people who work in this town make minimum wage or less because of the lack of "good jobs." It isn't a big city like NYC or Minneapolis, so they only build businesses that will attract the military. Besides, have you ever stopped to consider that maybe they don't provide the best customer service because they are tired of people yelling at them everyday for situations that are very possibly out of their control? Trust me I understand how frustrating it is when your cable/internet service is down. I have internet that never works on my home computer. In some cases there might be something more than can do for you, but as difficult as it might be you just have to reason with them and try to be nice. Again, I didn't say it would be easy I have trouble controlling my temper alot of times, but if you ask anyone how to get what you want they will tell you the same. It isn't exactly right for them to take their bad day out on you either, but imagine how many upset callers they get in one day. I definitely don't believe in bad customer service, or calling people liars I think that is just rude and ignorant, but if you think about it there are a plenty of other customers who are satisfied with their service who will stay with Directv, and who do not need your money to provide them a paycheck. I'm just pointing out the realities of the world, whether anyone likes it or not.
