Emirates Driving Institute [EDI]

Dear Ashoka,

Thank you for writing to us.

As stated above in the previous response of us, "We do understand that you also have raised a complaint and it was NOT addressed timely." We acknowledge the situation and apologize for any inconvenience that has been caused to you.

We at EDI value our customers and we ensure that we do our best in resolving all the concerns. We also understand that the conversation that took place was not in your favor.

Incase you need further assistance, please reach us out on the following channels to further look into the matter.

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Venkatraghavan,

We are sorry to hear about your multiple failures in the initial driving assessments & non transparency with the evaluations conducted by our assessors.

We at EDI follow world class training and evaluation methods to ensure quality & safety standards for our customers. Incase, you feel that a further assistance is required in this matter, kindly reach out on the below mentioned channels:

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Venkatraghavan,

We understand your concern.

For refunds related and package related queries, you will need to visit the Al Qusais or AL Quoz center in person from 9:00 AM to 4:30 PM Saturday to Thursday.

We would be happy to review your concerns and accordingly assist you.

Best Regards,

Emirates Driving Institute

Dear Mr. Salil,

We sincerely apologize for the inconvenience that has been caused to you.

We at EDI would like to investigate this issue. We request you to kindly revert to us on the following channels to further assist you in this matter.

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Roohi Saif,

We apologize for any inconvenience that has been caused to you.

We request you to kindly reach out to us on the following channels to assist you with this matter. Kindly reach out on the below:

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mr. Salil,

We regret the inconvenience caused to you.

Our team will forward your feedback to the concerned team. Incase you need any further assistance, please reach out to our helpline.

Best Regards,

Emirates Driving Insitute.

Dear customer,

We sincerely apologize for the inconvenience that has been caused to you lately.

We at EDI would like to investigate this issue and understand why and on what grounds the prices were quoted differently. We request you to kindly revert to us on the following official channels to further assist you in this matter.

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Sufian,

We sincerely apologize for the inconvenience caused to you.

We request you to kindly revert to us on the following official channels to further assist you in this matter.

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Customer,

We understand that our services that have been provided until now are not up to the mark. We sincerely apologize for any inconvenience that has been caused to you.

We at EDI believe in customer satisfaction and we will do all that is possible to make it a better experience for you.

We request you to kindly revert to us on the following official channels to further assist you in this matter.

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Customer,

Thank you for writing to us. I do understand that the issue is not resolved and there could be few other factors that might have tied the hands of the supervisor in extending you the required help.

Nonetheless, EDI is committed in helping its customers and will investigate the issue for you. I'm glad that you've already escalated the matter to the mentioned channels in the earlier thread.

We hope to resolve your issue at the earliest.

Best Regards,

Emirates Driving Institute.

Dear Shahidali,

We sincerely apologize for the inconvenience that has been caused to you.

At EDI, every customer is treated with utmost respect and professionalism. Based on your above comments, we understand that there are issues that needs immediate attention and action.

We request you to kindly revert to us on the following official channels to further assist you in this matter.

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Shahidali,

Upon further investigation, we understand that the issue is with a school named - UNION DRIVING SCHOOL, KHOR FAKKAN.

Although EDI is not associated with Union Driving School, we would like to help you reach out to them in getting your issue resolved.

Please find below the contact number listed out to reach them directly.

Phone Number - 050 670 6920, 055 912 7833 (Source - Google)

Best Regards,

Emirates Driving institute

Dear Deepika,

We sincerely apologize for the inconvenience caused to you. We understand your urgency and would like to help you in our best possible way.

The above mentioned details are insufficient to proceed further and hence we would request you to revert to us on the following official channels to assist you in this matter.

Please include your Registration ID in your follow up communication on our official channels mentioned below:

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mohamad Nizamuddin,

We are sorry to hear about your experience with us. We would like to investigate the issue and make it a pleasant experience for you.

Please include your Registration ID in your follow up communication on our official channels mentioned below:

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mohamad Nizamuddin,

We are glad that you have already reached out to our support for help.

I do understand that there is a delay in the resolution and your concern about the promises which were not fulfilled. I'm sure EDI is working hard to expedite your request. We will try all that we can to make it a better experience for you.

We appreciate your understanding in this regard. Thank you for giving us the opportunity to work with you.

Best regards,

Emirates Driving Institute

Dear Che Che Miranda,

We are sorry to hear about your experience with us. We would like to investigate the issue and make it a pleasant experience for you.

Please include your Registration ID in your follow up communication on our official channels mentioned below:

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Customer,

We understand your urgency and the current situation that you are in. We would like to do all that is possible to help you in this regard.

Please note:

Any personal data (Phone numbers or Registration IDs) shared on this website are truncated by the website owners for your privacy. Please reach out to the below mentioned channels and include your Registration ID in your follow up communications:

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Customer,

We understand your immediate requirement of classes. We would like to do all that is possible to help you in this regard.

Please note:

Any personal data (Phone numbers or Registration IDs) shared on this website are truncated by the website owners for your privacy. Please reach out to the below mentioned channels and include your Registration ID in your follow up communications:

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mr. Sharath,

We are sorry to hear about the experience that you had with one of our staff.

One of our core values at EDI is customer centricity and we understand that the service was not up to the standards.

Please reach out to the below mentioned channels and include your Registration ID in your follow up communications to immediately address your concern:

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mr. Venkat Raghavan,

We understand that you are not happy with our services. We would like to investigate the issue. Please reach out to the below mentioned channels and include your Registration ID in your follow up communications:

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Dear Alyah,

We understand that you have concerns about charges.

Please reach out to the below mentioned channels and include your Registration ID in your follow up communications to immediately address your concern:

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Ms. Tishita,

We apologize for the inconvenience that has been caused to you.

We understand your concern about the waiting period and follow ups with no concrete answer. We would like to investigate the case and ensure that we provide right service.

Please reach out to the below mentioned channels and include your Registration ID in your follow up communications to immediately address your concern:

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Alyah,

Hope you are doing well.

Upon further review on the above complaint, we were unable to proceed further due to lack of information due to the below reason:

Can you kindly confirm if you are referring to EDC (Emirates Driving Company) in Abu Dhabi or EDI - Emirates Driving Institute, Dubai?

Kindly note that EDC(Emirates Driving Company) is NOT ASSOCIATED with EDI - Emirates Driving Institute, Dubai.

Kindly revert if the issue is related to EDI - Emirates Driving Institute, Dubai on our official helpline channels mentioned below:

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute, Dubai.

Dear Stacy,

We sincerely apologize for the inconvenience that has been caused to you.

We understand your concern about the waiting period in regards to your training classes. We would like to investigate the case and look into this issue on priority.

Please reach out to the below mentioned channels and include your Registration ID in your follow up communications to immediately address your concern:

Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute, Dubai.

Dear Shubham,

We sincerely apologize for the inconvenience that has been caused to you.

We understand your concern about the waiting period in regards to your training classes. We would like to investigate the case and look into this issue on priority.

Please reach out to the below mentioned channels and include your Registration ID in your follow up communications to immediately address your concern:

Email: info@edi.ae
Ph No: [protected] (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute, Dubai.