Dear Amrita,
We sincerely apologize for the inconvenience caused and are sad to hear of the instructors unacceptable behavior while in training.
We also understand the concern towards not clearing the assessment on time. We would like to investigate the issue and address your concerns immediately and ensure that these kind of issues don't arise once again.
Request you to kindly share your contact details (Phone number & Registration ID) by writing to us on info@edi.ae or call us on +971 42 631 100 (Call Center)
Hoping to hear from you soon!
Best regards,
Emirates Driving Institute
Dear Amrita,
Awaiting your response.
Dear Mr. Husain Firoz,
We sincerely apologize for any inconvenience caused to you.
We completely understand your situation and would like to help you in this regard. We request you to kindly share your EDI registration ID for us to get in touch with you.
We would like to work on all possible options to address your concern. Hope to hear from you soon!
Warn Regards,
Emirates Driving Institute
Dear Mr. Selvin,
We sincerely apologize for any inconvenience caused to you.
Our intention is to help our students become safe drivers. We would like to help facilitate your request and we do understand that time is precious for you.
Please give us an opportunity to work with you by helping us with EDI registration number to facilitate your request.
Awaiting to hear from you!
Warn Regards,
Emirates Driving Institute
Dear Amrita,
We sincerely apologize for the inconvenience caused and are sad to hear of the instructors unacceptable behavior while in training.
We also understand the concern towards not clearing the assessment on time. We would like to investigate the issue and address your concerns immediately and ensure that these kind of issues don't arise once again.
Request you to kindly share your contact details (Phone number & Registration ID) by writing to us on info@edi.ae or call us on +971 42 631 100 (Call Center)
Hoping to hear from you soon!
Best regards,
Emirates Driving Institute
Dear Timax,
We are sorry to hear about your experience with EDI.
Our aim is to ensure that we provide quality service and learning with our best in class instructors and examiners. It is not our intention to demotivate and stress our students. We would never tolerate nor encourage such acts leading to this impression.
We would like to know a bit more about your concern and would like to ensure that the concerned is dealt with appropriately.
We also appreciate your suggestion regarding the discounts. In order to assist you in a better manner, kindly revert with your Phone Number/ Registration ID or write to us @info@edi.ae
We hope to hear from you soon.
Warm Regards,
EDI - Emirates Driving Institute
Dear Complaints board team,
Kindly close the complaint as there is no response received from the user.
Dear Timax,
We apologize for what has happened to you.
To better address your concerns, I would always suggest you to reach out to us on our official channels or walk in directly to our main branches in Al Quoz or Al Qusais.
Email: info@edi.ae
Ph No: 042631100
I'm unable to comment as the attached screenshot provided doesn't given me the actual details of your concern. I could only relate to the discounts that you were referring to on the initial complaint on the website.
Kindly give us a call or reply to the email to help us further.
Best Regards,
EDI - Emirates Driving Institute
Dear Mr. Shafiq,
We understand your concern and we would like to look into the issue.
Kindly share us your registration ID or write to us at info@EDI.ae or call us on 04 263 1100.
Best regards,
EDI - Emirates Driving Institute
Dear Customer,
We sincerely apologize for the inconvenience that has been caused to you.
We are working very hard to ensure our students & staff is safe at all times in the current times of COVID-19.
Our operations and training continues at a slower pace with all safety measures in place. You will experience delay in our services as we are strongly adhering to the guidelines set by the RTA & UAE Government by working in limited capacity to maintain a safe & secure environment.
One of the services may include:
• Delay in training booking slots as the trainers with flu symptoms are advised to rest at home to safeguard themselves & students. Each staff and visitor undergoes regular body temperature scans to immediately detect any cold & flu symptoms.
We request you to be patient with your requests & help us to serve you efficiently with focus on quality & safety.
Kindly share your Reg ID with us to speed up the process.
Best Regards,
EDI - Emirates Driving Institute
Dear Fronda,
We apologize for any inconvenience that has been caused to you.
We are glad that you have taken a prompt action of brining this to our attention in the form of a complaint. In order to speed up the process, we would request you to kindly revert with your Reg ID and a contact number.
We will do everything that is possible to address your concern at the earliest.
Best Regards,
EDI - Emirates Driving Institute.
Dear Disha,
We apologize for any inconvenience that has been caused to you.
We at EDI believe in providing quality service. We do understand that you have requested a call back and have concerns about the charges. In order to help you further, please reply with your Reg ID and your contact number for us to address your concern at the earliest.
Awaiting your response!
Best Regards,
EDI - Emirates Driving Insitute
Dear Fronda,
Looks like the information that was shared above is protected. Kindly call us on
+971 42 631 100 to address your concern at the earliest.
Hoping to hear from you!
Best Regards,
EDI - Emirates Driving Institute
Dear Fronda,
We understand that our teams response was not in your favor.
However, In an attempt to ensure safety of our students, our experts identify opportunity areas and ensure that they are communicated back to the student to learn, incorporate and become safe drivers.
Your feedback matters, we will strive to ensure that we provide better experience to all. Feel free to contact us in case you need any further assistance.
Best Regards,
EDI - Emirates Driving Institute
Dear Gufronov Bakhriddin,
We apologize for any inconvenience that has been caused to you.
We at EDI believe in providing quality service. We do understand that you have faced multiple issues in the form of payment, class scheduling and the condition of the training vehicle. In order to help you further, please reply with your Reg ID and contact number to enable us to address your concern at the earliest.
Awaiting your response!
Best Regards,
EDI - Emirates Driving Insitute
Dear Gufronov Bakhriddin,
Looks like the information that was shared above is protected. Kindly call us on
+971 42 631 100 to address your concern at the earliest.
Hoping to hear from you!
Best Regards,
EDI - Emirates Driving Institute
Dear Student,
We are extremely sorry for the inconvenience caused and would like to apologize for the same.
We at EDI believe in providing quality service ad believe in customer centricity. We do understand that you have faced multiple issues. In order to help you further, please reply with your Reg ID and contact number to enable us to address your concerns at the earliest.
Awaiting your response!
Best Regards,
EDI - Emirates Driving Institute
Dear Student,
We are extremely sorry for the inconvenience caused and would like to apologize for the same.
We at EDI believe in providing seamless service to its students. We do understand that you are facing issues in scheduling of classes expeditiously. In order to assist you amicably, kindly reply with your Reg ID and contact number to enable us to address your concerns at the earliest.
Awaiting your response!
Best Regards,
EDI - Emirates Driving Institute
Dear Fronda,
We are sorry to see that the outcome was not up to your expectations.
We also understand that the video was not shown to you due to certain policy restrictions that we have in place.
At EDI we believe in customer centricity and ensure that we help our students in every possible way. Kindly revert to us incase you are seeking any further assistance.
We once again apologize for any inconvenience caused to you.
Best regards,
Emirates Driving Institute
Dear Haru,
We sincerely apologize for the inconvenience that has been caused to you.
We are working very hard to ensure our students & staff is safe at all times in the current times of COVID-19.
Our operations and training continues at a slower pace with all safety measures in place. You will experience delay in our services as we are strongly adhering to the guidelines set by the RTA & UAE Government by working in limited capacity to maintain a safe & secure environment.
One of the services may include:
• Delay in training booking slots as the trainers with flu symptoms are advised to rest at home to safeguard themselves & students.
We request you to be patient with your requests & help us to serve you efficiently with focus on quality & safety.
Kindly share your Reg ID with us to speed up the process.
Best Regards,
EDI - Emirates Driving Institute
Dear Sofia,
We are sorry to hear about your recent experience with EDI.
We do understand your concern and would like to investigate the issue at the earliest. Kindly reach us on the following channels to address your concern.
Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisor)
Best Regards,
Emirates Driving Institute
Dear Student,
We sincerely apologize for the inconvenience that has been caused to you.
We at EDI believe in providing quality service ad believe in customer centricity. We do understand that you have faced multiple issues as stated above.
Kindly reach us on the following channels to address your concern at the earliest.
Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisor)
Best Regards,
Emirates Driving Institute
Dear Student,
We are sorry to hear about your experience with EDI.
We sincerely apologize for the inconvenience that has been caused to you lately. We would like to help resolve the issue for you.
Kindly reach out to us on any of the following channels to immediately address your concern.
Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisor)
Best Regards,
Emirates Driving Institute
Dear Cutinho,
We are sorry for the inconvenience that has been caused to you. We at EDI treat our customer requests on priority.
We do understand that the timeline that was promised to get your query resolved has been extended. Our intention is to get you going as soon as possible. Our team is putting all the effort to get your issue resolved. You should be hearing from our team as per the revised timeline.
Kindly reach out to us via any of the below mentioned channels for further queries:
Email: info@edi.ae
Ph No: 042631100 (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisor)
Best Regards,
Emirates Driving Institute.
Dear Ashoka,
We are sorry for the inconvenience that has been caused to you. We do understand that you also have raised a complaint and it was not addressed timely.
In case you haven't heard from them still, I'm once again alerting the concerned team to have it addressed on priority .
We once again regret for the delay caused to you. We appreciate your understating and co operation in this regard.
Best Regards,
Emirates Driving Institute.
![Emirates Driving Institute [EDI] profile](/images/user/128x128/1657400/1657400_photo.png){kind=avatar}